Avaya
4620SW, 4621SW
manual
Troubleshooting
This is the default setting
Symbolic Conventions
Indicator Speaker
Login
Issue Date
Resetting Your Phone
Backup/Restore Options
Setting Visual Alerting
How to
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Using the Speed Dial Application
40 4620/4620SW/4621SW IP Telephone User Guide
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Contents
4620/4620SW/4621SW IP Telephone
Avaya Inc All Rights Reserved
About This Guide
Using the Speed Dial Application
Using the Web Access Application
Index
Issue Date
About This Guide
Overview
Intended Audience
How to Use This Document
What’s New in This Document
Document Organization
Conventions Used
Symbolic Conventions
Related Documentation
Typographic Conventions
Conference
Introducing Your 4620/4620SW/4621SW IP Telephone
Introduction
4620/4620SW/4621SW IP Telephone
4620/4620SW/4621SW IP Telephone
As Call a number, Cancel the current activity, Save entered
Indicator Speaker
Indicator
Number Name Description
4621SW IP Telephone Options
About the Feature Key Expansion Unit EU24/EU24BL
Navigating Application Screens
Feature is on/active White
Phone Application
4620/4620SW/4621SW IP Telephone Applications
Speed Dial Application
Call Log Application
Web Access Application Optional
4620/4620SW/4621SW Telephone Options
Automatic Backup/Retrieval Feature
Push Feature
Additional 4620/4620SW/4621SW Functionality
Call Appearances
Using Your 4620/4620SW/4621SW IP Telephone
Making Calls
Manual Dialing
Automatic Dialing
Redialing using a list of the last six numbers called
If all lines are in use, automatic dialing will not work
Redialing the last number called
Last number dialed is automatically redialed
Number of the selected person dials automatically
Press the Page Right or Page Left
Selected Call Log displays
Associated Call Detail screen displays
Call Handling Features
Receiving Calls
Hold
Conference
Icon on the current line changes to the Soft Hold icon
Speaker
Mute
Call is now active
Transfer
Changing from the Speaker to the handset or headset
Retrieving a Voice Mail Message
Logging Off the Phone
Forcing a Login to the Phone
Reinstating the Phone After a Logoff
Page
Entering Characters Using the Dialpad
Using the Speed Dial Application
Entering Data on Speed Dial Screens
Editing During or After Entry
Name Entry Example
Adding a Speed Dial Button
Updating Speed Dial Button Label Information
Prompt Select entry to edit displays
Deleting a Speed Dial Button Label
Prompt Select label to delete displays
Then
If you want to
No deletion occurs. The Speed Dial Main screen displays
Page
Using the Call Log Application
About the Call Log
Viewing a Call Log
If you want to Then
Adding a Call Log Entry to a Speed Dial Button
Deleting Call Log Entries
Deleting a Single Call Log Entry
Selected entry’s Detail screen displays
No deletion occurs and the Call Log’s Main screen displays
Disabling the Call Log
Deleting All Entries from a Call Log
Prompt Press Delete again to confirm displays
Entries are removed. The Call Log’s Main screen displays
Page
Using the Web Access Application
Navigating Web Pages
Web Access Authentication
Previous application or options screen displays
Navigating the Home Page and Other Standard-Size Web Pages
Home page displays
Entering Text on Web Pages
Any characters entered are removed
Entering Text on Web Pages
Adding a Speed Dial Button for a Web Site Telephone Number
4620/4620SW/4621SW IP Telephone Options
Accessing the Options Main Menus
First of two Options Main screens displays
Setting the Redial Option
This is the default setting
Application Options
Phone/Exit
Setting the Phone Screen on Answer? Option
Setting the Phone Screen on Calling? Option
Setting the Message Display Rate
Setting the Display Call Timers? Option
Default rate is Slow
Setting Visual Alerting
Setting the Call Appearance Width
Enabling/Disabling the Call Log
Personal Ringing Options
First Options Main screen displays
Viewing Quality of Service QoS Status
Status Screen Viewing Options
Viewing IP Address Status
View Status Main Screen displays
Viewing Interface Status
Changing the Display Contrast
Viewing Miscellaneous Status
Viewing the Network Audio Quality
If administered, the Audio Status screen displays
Logging Off the 4620/4620SW/4621SW IP Telephone
Display prompts for entry of your password
Backup/Restore Options
Reinstating the Phone After a Log Off
Settings Saved During a Backup
Setting the Automatic Backup Option
Setting changes from Disabled to Enabled
Verifying Backup/Retrieval Status
Retrieving and Restoring Data from a Backup File
FTP Settings Main screen displays
Select Directory Path
Select User Name
Feature Button Labeling
Then Select Relabel feature buttons
Feature Button Relabeling screen displays. Proceed to Step
Select View default labels
Select Restore default labels
Changing a Phone/PC Ethernet Interface
Feature Button Labeling screen re-displays
Second Options Main screen redisplays
Selecting an Alternate Language
Select either Yes softkey
Headsets for 4600 Series IP Telephones
Headsets and Handsets
Headset Connector Type Ordering Code
Handset Connector Type Ordering Code
Handsets for 4600 Series IP Telephones
Telephone Management Troubleshooting
Interpreting Ringer Tones
Ringing Incoming Tones Meaning
Feedback Handset Tones Meaning
Interpreting Display Icons
Icon Meaning
Testing Your Phone
Basic Troubleshooting Chart
Testing the Telephones Lights and Display
Problem/Symptom Suggested Solution
See Phone does not activate after connecting it
Described in Viewing the Network Audio Quality
Troubleshooting 4620/4620SW/4621SW Applications
Problem/Symptom Suggested Resolution
Call LOG Application
Resetting and Power Cycling the IP Telephone
Resetting Your Phone
Power Cycling the Phone
Index
Numerical
88 4620/4620SW/4621SW IP Telephone User Guide
Redial Status Screen Viewing User ID, setting
90 4620/4620SW/4621SW IP Telephone User Guide
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