8375 Falcon UG Issue 2 [2] 12/9/07 15:30 Page 41
BT Falcon UG – Issue 2 – Edition 02 – 12.09.07 – 8375
General information | 41 |
Product disposal instructions for business users
Business users should contact their suppliers and check the terms and conditions of the purchase contract and ensure that this product is not mixed with other commercial waste for disposal.
Guarantee
Your BT Falcon is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below, the guarantee will provide for the repair of, or at BT’s or its agent’s discretion, the option to replace the BT Falcon or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•Proof of purchase is provided.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
Within the 12 month guarantee period:
Prior to returning your product, please read the user guide or contact the BT Falcon Helpline on 0800 169 1446 or go to www.bt.com/business/broadbandvoice for assistance. In the unlikely event of a defect occurring, please follow the Helpline’s instructions for replacement or repair.
Returning your phone
If the Helpline is unable to remedy your problem they will ask you to return the product. Where possible, pack the product in its original packaging. Please remember to include all parts. (Please note that we cannot take responsibility for goods damaged in transit). Please obtain and keep proof of posting from the Post Office.
For your records Date of purchase: Place of purchase: Serial number:
For guarantee purposes proof of purchase is required so please keep your receipt.
If you experience any problems, please call the Helpline on 0800 169 1146 or go to www.bt.com/business/broadbandvoice