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General information
GENERAL INFORMATION
Guarantee
Your BT Diverse 5400 is guaranteed for a period of 12 months from the date of purchase.
Subject to the terms listed below the guarantee will provide for the repair of, or at BT’s or its agent’s discretion the option to replace the BT Diverse 5400, or any component thereof, (other than batteries), which is identified as faulty or below standard, or as a result of inferior workmanship or materials. Products over 28 days old from the date of purchase may be replaced with a refurbished or repaired product.
The conditions of this guarantee are:
•The guarantee shall only apply to defects that occur within the 12 month guarantee period.
•Proof of purchase is provided.
•The equipment is returned to BT or its agent as instructed.
•This guarantee does not cover any faults or defects caused by accidents, misuse, fair wear and tear, neglect, tampering with the equipment, or any attempt at adjustment or repair other than through approved agents.
•This guarantee does not affect your statutory rights.
Within the
If you experience difficulty using the product, prior to returning it, please read the Help section beginning on page 56, or contact the BT Diverse Helpline on 08457 908070 for assistance.
In the unlikely event of a defect occurring, please follow the Helpline's instructions for replacement or repair.
Outside the
If your product needs repair after the guarantee period has ended, the repair must meet the approval requirements for connection to the telephone network.
We recommend that you contact the Helpline on 08457 908070 and ask for
details of our recommended repair agents.
BT Accessories and replacement items
For a full range of accessories and
replacement items for BT products please call 0870 240 5522,
or visit:
BT Diverse Helpline – 08457 908 070
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