Aastra Telecom ITE-760 manual Appendix Troubleshooting, Problem Possible Cause

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ITE-760 User Guide

Appendix II

Troubleshooting

Troubleshooting

The following table represents the more common problems found with a phone, and provides possible causes.

Problem	Possible Cause

No display	• Check for dial tone
	• Check the connection to the phone jack
	• Check that the other phones in the system are operating
	• Check the setting of display contrast
No dial tone	• Check the connection to the phone jack
	• Check the connection of the handset and/or the headset
	• Check that other phones in the system are operating
	• Check volume setting of handset, speaker, or headset

No sound in the	• Check the volume setting of the handset, speaker, or
handset	headset
Cannot dial out of the	• Check that you have the rights to make external calls
system
(External Calls)

No voice messages	• Check your connection to the voice mail system
received	• Check your welcome message or voice signature record on
	the voice mail system
	• Check activation of call forwarding to your voice mailbox

The phone is not	• Check the volume of the ring melody
ringing	• Check Call Forward settings

Aastra - 2568-004	M	97
	M

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Contents Page Proprietary Information and Contents Trademarks and Acknowledgements What to Expect when Contacting Company4th Edition May 5 Contact InformationRevision Date Point Number Completed Contact Description Revision HistoryTable of Contents Choose Privileged Ring Melody and Volume ITE-760 User Guide Proprietary Information and Contents Add Group Listen Parties to a Conference Directories and Logs Dial a Party from the System Name/Number Directory Appendix I Glossary Feature CodesAppendix II Troubleshooting Telephone TestsConventions Used In This Publication About This PublicationAudience Publication OrganizationPublication Number Title ReferencesITE-760 Description FeaturesFeature Description Chapter Basic InformationITE-760 Using the ITE-760Recommendations and Safety Expansion Module AccessoryITE-760 Connections Navigator Keys ITE-760 DiagramKey Description NavigatorAlphabetic Keypad Other KeysDescription Icon Action Key Lamp Status Description Key Lamp SymbolsMessage Key Lamp Key Lamp DescriptionSound Tone Ring TypesSystem Tones Ring Type DescriptionVoice Prompt Description System Voice PromptsPlace a Call Get Dial ToneDial by Name from the System Directory Place an Internal CallPlace an External Call Dial by Name from the Personal DirectoryCondition Answer a CallEnd a Call Dial with the Incoming Calls LogBasic Information Display Contrast Chapter Phone SettingsRing Melody and Volume Settings Category Settings DescriptionChoose Privileged Ring Melody and Volume Choose the Ring Melody and VolumeKey Beep Volume Listening VolumeNew beep volume each Deactivate the Speaker Chapter Modes of OperationSpeaker Activate the SpeakerActivate and Deactivate the Mute Feature MuteHands Free Auto-Answer Activate Hands Free Answer Deactivate Hands Free Auto-AnswerHFA key lamp OFF Answer a Call with Hands Free Auto-Answer Activated End a Call with Hands Free Auto-Answer ActivatedConditions Key Description Chapter FeaturesAbbreviated Dial Abbreviated Dial MethodsProgram an Abbreviated Dial Number Other Softkeys Used with Abbreviated Dial Modify an Abbreviated Dial NumberUse the Directory Key to dial an Abbreviated Dial Number Display Abbreviated Dial Numbers Use the Abbreviated Dial Feature KeyUse the Answer Release Key Answer/ReleaseProgram an Auto Dial Key Auto DialOther Softkeys Used with Auto Dial Modify an Auto Dial NumberUse an Auto Dial Number Display an Auto Dial Number Busy OverrideOverride a Busy Extension Buzz/StatusPlace a Buzz Call to a Status User Answer a Buzz Call from a Status UserStep Action Answer a Call from a Buzz User Place a Status Call to a Buzz UserProgram Call Forward Call ForwardOption Turn Off Call Forward using SoftkeysOther Softkeys Used with Call Forward Step Action Result Press Exits the Programming FunctionAction Result Mark a Call Call MarkCall Park Park a CallPick Up a Parked Call from Any Phone in the System Call Pickup Pick up a Call as Member of a Call Pickup GroupPick up a Call by Dialing the Extension Number Call Waiting Tone Description Call WaitingAlternate Between Calls Accept a Call WaitingCallback Return to the Holding Party when One Party Hangs UpAnswer a Returned Callback Place a Callback on a Busy ExtensionDisplay a Callback Return a CallbackConference CancelDisplay and Cancel a Callback Use CancelConference up to Seven Parties Data Calls Leave the Conference and ReturnLeave the Conference Do Not Disturb Use Data FeaturesUse the Event Timer Event Timer DisplayAdd Group Listen Parties to a Conference Group ListenHold Rejoin the ConferencePlace a Call on Hold Retrieve a Party on Hold Hotline Conference Toggle between Held CallsInitiate a Hotline Conference Call Use Hotline HotlineIntercom Accept a Hotline Conference CallAnswer an Intercom Call Place an Intercom CallMeet-Me Conference Enter a Meet-Me ConferenceLeave a Meet-Me Conference Accept a Call Waiting During a Meet-Me Conference Lock and Unlock a Meet-Me ConferencePrivacy Release Transfer an Outside Call to a Meet-Me ConferenceUse Privacy Release Type Cancel Privacy ReleaseQueue for External Lines Use Callback QueuingReceive an Automatic Callback Plus the feature codeUse Online Queuing Cancel the CallbackStep Action Result Hang up Callback is cancelled RedialDisplay the Redial Number Use the Last Number Redial Feature KeyUse the Redial Softkey Use the Green Key and the Outgoing Calls LogDisplay using the Outgoing Calls Log Step Action Result Press Dial the destination Number TransferInitiate an Announced Transfer Initiate an Unannounced TransferReturn to Transferred Party after Connection to Voice Mail Return to the Transferred PartyAccess Voice Mail on a Phone Using the R Key Voice MailMessage Key Lamp Status Retrieve a Message from another Phone or Outside Location Features Directory/Log Storage Chapter Directories and LogsDirectories and Logs Private DirectorySearch by Name in the Private Directory Access the Private DirectoryModify a Record in the Private Directory Create an Entry in the Private DirectoryCustomize the Labels of the Private Directory Lists Place a Call from the Private Directory Search in a List in the Private DirectoryDisplay shows the next record Delete a Record in the Private DirectoryDelete All Records or Delete a Specific List Record is deletedInformation Directory View the Information DirectoryInformation Definition Enter the Free Number Information Enter FAX, GSM, and Dect InformationIncoming Calls Log Access the Incoming Calls Log Display Call RecordsDisplay Description Place a Call from the Incoming Calls Log Store an Incoming Calls Record in the Private DirectoryDisplay Step Action Result Press Time Step Action Result Press List is updatedDelete a Record from the Incoming Calls Log Delete all Records in the Incoming Calls LogView the Outgoing Calls Log Outgoing LNR Calls LogPlace a Call from the Outgoing Calls Log LNR log is updated Delete a Record from the Outgoing Calls LogDelete the Entire LNR Calls Log System Name/Number Directory Dial a Party from the System Name/Number Directory Directories and Logs Chapter Feature Codes Feature CodesFeature Action Feature Code Numeric Feature Codes Basic Telephone Self-Test Basic ProceduresChapter Telephone Tests Telephone TestsOr Press Key Lamp TestInformational Tests Test Name ActionResponse System Tone Tests Voice Mail Telephone Tests Appendix Glossary GlossaryTerm Definition Appendix I,Glossary Term Definition Appendix I,Glossary Appendix Troubleshooting TroubleshootingProblem Possible Cause