IP Phone UI
To handle two calls:
•Press oto answer a sec-
ond incoming call. Your first call is automatically put on hold.
•You can use oto juggle between the two calls.
•To transfer a call to another line, press oto answer, then kto transfer the call,
followed by the extension or outside line number. See the section 20 for more information.
•If you or the other party hang up on an active call while a second call is on hold, the phone remains in the standard hold state.
Placing a Call on Hold
When you place a call on hold, only your phone can retrieve the
call.
IP PhoneUI
To place acall on hold:
1. Connect to the call (if not already connected).
2. Press the Hold Okey.
Your telephone set indicator light in the upper right corner of your phone will flash steadily to remind you that you still have a call on hold. The screen will display "Call
Held". Press Oagain to reconnect to the held call.
209112i IP Phone User Guide
When on Hold
To let your caller know that they are still on hold, music plays softly (if this has been set up for your system).
Automatic Hold
When juggling between calls, you do not have to press the hold button to go from one call to the next. The phone will automatically put your current call on hold as
soon as you press o. Use
oto toggle back and forth between held calls.
Transferring Calls
Blind Transfer
A blind transfer is when you transfer a call directly to another extension without consulting with the person receiving the call. To do this, simply complete the transfer immediately after you have entered the number. The call goes directly to the extension or outside line you transferred to. If the party you are transferring the call to does not answer, the transferred call rings back to your extension.