Aastra Telecom 9112i IP PHONE manual Troubleshooting Solutions

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Troubleshooting Solutions

Why is my display blank?

Ensure that power is being provided to your phone. Make sure your phone is plugged into a power source.

Why is my speakerphone not working?

If you press the d /fbutton and the speaker light flashes and you do not hear dial tone through the speaker phone, the Set Audio option in the phone’s Options list has been set up for headset use. Press d /fa second time and if the light goes out, the phone has been set up to be used only with a headset or handset. If the light stays on steady and you hear dial tone, the phone has been set up so that you can alternate between the speakerphone and the headset by pressing d/f. See the section “Customizing your phone” in the 9112i Installation Guide for instructions on how to change the Set Audio option.

Why can’t I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For installation instructions, please refer to the “Installation and Setup” section in the Aastra 9112i Installation Guide provided with your phone.

Why doesn’t my phone ring?

Check the ring volume on your phone. It may be turned down or turned off. To adjust the ringer volume setting, press the volume button when the phone is on-hook and idle. For more information, refer to the “Adjusting Volume section” in the Aastra 9112i Installation Guide provided with your phone.

349112i IP Phone User Guide

Why is the light not coming on with a new Voice Mail Message?

Your phone system or service provider must provide “Visual” Message Waiting service for this function to work. Check with your system administrator for more information.

How do I find the IP address of my phone?

Instructions on where to find the IP address of your phone can be found in this guide in the sec- tion,

"Finding Your Phone’s IP Address" on page 5.

How do I change my user password?

You can change the user password from the IP phone UI or the Aastra

Web UI.

IP Phone UI

1.Press Ion the phone to enter the Options List.

2.Select User Password and press U.

3.Enter the current user password and press U.

4.Enter the new user password and press U.

5.Re-enter the new user password and press U.

A message, "Password Changed" displays on the screen.

Troubleshooting Solutions

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Contents 9112i IP Phone Page Software License Agreement Page Contents Table of ContentsPage About This Guide About This GuideDocumentation IntroductionInstallation and Set-up IntroductionGetting Started Setting Your Options Getting StartedAccessing the Aastra Web UI Aastra Web UIAastra Web UI StatusUser Password User PasswordBasic Settings OperationHard Keys Using Your PhoneNavigation Arrow Keys Setting Speeddial Programmable KeysProgrammable Keys Entering a Name/Number for Speeddial KeyClick on Operation-Reset Setting a Flash Key Setting a Key for Do Not Disturb DNDAastra Web UI Click onOperation Programmable Keys Setting a Key for XML Accessing the XML ServiceSetting Park/Pickup Keys Configuring Park/PickupPPark/Pickup Call Server Configuration Values Aastra Web UI Click on Operation Programmable Keys and XMLPark a Call Using the Park Call/Pickup Parked Call FeaturePickup a Parked Call Editing a Programmable Key Click on Operation-Reset Restart Phone fieldDeleting a Programmable Key Restarting your phone Aastra Web UI Click on Operation-ResetRestarting your phone Using a Headset Advanced Volume Controls for the Headset MicMaking Calls Making CallsIncoming Intercom Calls Making and Receiving Calls Using a HeadsetEnabling/Disabling Microphone and Auto-Answer Accessing the Redial List RedialMute Deleting from the Redial ListReceiving Calls Handling CallsAnswering an Incoming Call Sending an Incoming Call to VoicemailHandling Calls Placing a Call on HoldTransferring Calls Automatic HoldConferencing Calls Consultive TransferConference call To transfer a call to another exten- sionEnding Calls Managing Calls Managing CallsDirectory List Saving from Hard keys to the Directory Entering a New Number and Name into the DirectoryEditing in Directory Deleting Items from DirectoryTo edit a listing in your directory To delete items one by oneAccessing the Callers List ManagingCalls Callers ListDeleting from the Callers List Editing in the Callers ListDeleting All Calls Call Forwarding Setting Call ForwardingSelect Call Forward and press To save the Call Additional Features Additional FeaturesSetting Ring Tones and Tone Sets Suppressing Dtmf PlaybackConfiguring Ring Tones and Tone Sets Ring Tone SetsUnited Kingdom Italy Germany France AustraliaConfiguring Stuttered Dial Tone Configuring Call Waiting ToneAastra Web UI Click on Basic Settings- Preferences-General Stuttered Dial ToneLanguage Setting LanguageLanguage Troubleshooting Solutions Troubleshooting SolutionsWhy does my phone display Bad Encrypted Config? How do I restart the IP phone?Page Limited Warranty Limited WarrantyWarranty Repair Services After Warranty Service38 9112i IP Phone User Guide Index Index Aastra Telecom Inc.2005