DKS Enterprises 1808, 1803, 1802, 1810 owner manual Maintenance, Trouble Shooting

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SECTION 6 – MAINTENANCE

The DoorKing telephone entry system is essentially a maintenance free device. When the unit is properly installed, it should provide years of trouble free service. Maintenance is limited to updating the directory and phone number and/or entry codes when residents move in or out.

The faceplate of the unit should be cleaned on a regular basis to keep contaminants in the air from sticking to the surface and possibly causing pitting. When cleaning the faceplate of the system, never use an abrasive cleaner or cloth. Stainless steel cleaner works very well with a soft cloth for systems with a stainless steel faceplate. A clean damp soft cloth should be used to clean gold plated faceplates.

6.1 TROUBLE SHOOTING

If problems should develop with your telephone entry system, refer to the trouble-shooting guide on the following pages to try and correct any problems. Our experience has shown that a majority of reported problems are actually programming related and can be corrected on site. If problems persist and they cannot be corrected, contact your authorized DoorKing dealer for assistance. Before performing any trouble-shooting, check the following:

1.Have a good VOM meter handy to check voltages and continuity.

2.Have a telephone test set (DoorKing p/n 1800-050 or equivalent) to check the telephone line. Noise on the phone line will cause problems with the entry system.

3.Be sure that the entry system case is properly grounded.

4.Be sure that the telephone wires are twisted.

5.A hum on the system indicates that the phone line or 16 VAC power lines may be grounded. Check to be sure that the phone lines or power lines are not shorted to ground.

6.Check the 16 VAC system power. Be sure that the transformer is properly rated (16 VAC, 20 VA). Keep the wire run from the transformer to the entry system as short as possible. Use 16 or 18 AWG, 600 volt insulated wire only. The importance of proper power wiring cannot be over stressed!

7.Isolate the telephone entry system. Disconnect any external devices, such as gate operators, electric strikes, magnetic locks, etc., which may affect the operation of the system.

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Contents 1802, 1803, 1808, 1810 Telephone Entry Systems Page Use this manual with the following models only Table of Contents Maintenance and Trouble Shooting Listing Important NoticeGeneral Information Features Installation Guidelines ALL Systems InstallationSurface Mount 1803 and 1810 Units Surface Mount 1803 and 1810 Units with Recess Box Flush Mount 1803 and 1810 Units Flush Mount Rough-in Box applies to 1803 and 1810 only Flush Mount Trim Ring use with 1803 and 1810 units only 12.0 375 125 DIA 125 SQ 625 7 1802 Surface Mount Only 8 1808 Surface Mount Only Memory Chip Installation Postal Lock Installation Page Wiring 18AWG Terminal Description Main Terminal DescriptionWiring Description Controlling a Single Door or Gate Relay Wiring TypicalControlling a Gate Operator and Pedestrian Gate or Door Programming from an Offsite Location Programming from the KeypadProgramming Notes Master Code General ProgrammingSingle or Multiple Systems Relay Strike TimeTone Open Numbers Talk TimeTouch-tone / Rotary-dial Postal SwitchNumber of Rings to Answer Star * Key Function Keypad FunctionProgramming the Directory Code Length Phone Number ProgrammingProgramming 7-digit Phone Numbers Programming Phone Numbers with Area Code Reference Programming Area CodesDeleting Individual Phone Numbers Display / Delete Phone Numbers Delete All Phone NumbersDisplay Phone Numbers with known Directory Codes Four-Digit Entry Code Programming Entry Code ProgrammingDelete Four-Digit Entry Codes Delete All Four-Digit Entry CodesDelete Five-Digit Entry Codes Five-Digit Entry Code ProgrammingDelete All Five-Digit Entry Codes Five-Digit Entry Code Divide NumberTime Clock Programming Time Functions ProgrammingAutomatic Relay Activation Time Zones Five-Digit Entry Code Time Zone Four-Digit Entry Code Time ZoneFlash Entry Codes Relay 2 Terminals Feedback Speaker VolumeClick Sensitivity Display Contrast 1802, 1803, 1810 onlyRing Pin Master Code SwitchHandset / Hands Free General Instructions Using an Entry CodeGuest Instructions Responding to a Guest CallRemote Programming System AdministratorRemote Relay Activation Relay CheckAuto Relay Time Zone Enable / Disable Entry Code Time Zone Enable / DisableMiscellaneous Operating Instructions Switch Input OperationLine Sharing Areas with 10-digit Dialing Connection to a PBXPage Trouble Shooting MaintenanceSympton Possible Solutions Accessories LOG Tables Name Phone Number Directory Code Entry Alternate Area Code Name Phone Number Directory Code Entry Alternate Area Code Resident Instruction Sheet
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