Polycom VVX400 manual Home View, To view more menu options in Home view, To select a menu option

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Polycom VVX 400 and 410 Business Media Phones User Guide

Version 5.0.0

 

 

Troubleshooting: Why Can’t I Access a Certain View?

The views you can access depend upon the number of calls your phone has, and whether your phone has an active call. If your phone is idle, you can access the Home and Lines view by pressing

. If your phone has only one active call you can access Home and Lines view by pressing . If your phone has multiple calls, or one held call, you can access the Home, Lines, and Calls view by

pressing .

At the top of each view is a status bar, which shows the date and time and important phone messages, as shown next.

Figure 2: Viewing the Status Bar

Home View

You can display Home view by pressing . At the bottom of Home view is a Page Indicator that shows how many pages of icons Home view displays, as shown next.

Figure 3: Viewing the Page Indicator

To view more menu options in Home view:

»Press the down or up arrow key to navigate the pages in Home view.

To select a menu option:

»Press the right or left arrow key to choose a menu option, and press Select. The following icons display in Home view on your phone:

∙New Call Displays the Dialer so you can place a call.

∙Messages Provides you with access your voicemail.

Polycom, Inc.

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Contents Polycom VVX 400 and 410 Business Media Phones Trademarks Contents Using Buddy Lists Integrating with Microsoft Lync Server Using the BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Using the CalendarAdministrative Tasks Getting HelpRelated Documents Polycom Community About This Guide Conventions Used in this GuideTerms and Writing Conventions Information Elements Icons Used in this GuideWhat’s in This Guide? Typographic ConventionsTypographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and HardwareVVX 400 and 410 Hardware Features Understanding Phone ViewsTo change views Web Info Attaching Phone HardwareTroubleshooting Why Can’t I Access a Certain View? Home ViewTo view more menu options in Home view To select a menu optionLines View Viewing Lines ViewCalls View ∙ Dark blue Held callUnderstanding Phone Icons and Status Indicators Icons Used on the VVX 400Navigating Your Phone Interface Navigating Your VVX 400 and 410 PhoneMode and Encoding Options on VVX Phones Entering and Updating Data FieldsUsing the Dialpad Keys Entering Information on the VVX PhonesConfiguring Your Phone Using the Web Configuration Utility To access the Web Configuration Utility for your phoneRegistering the Phone To find your phone’s IP addressPolycom VVX 400 and 410 Business Media Phones User Guide Using Basic Features Managing Call ActivityTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming CallsAnswering Additional Calls Answering Calls on Shared LinesTo answer an incoming call Managing Multiple Calls Answering Calls AutomaticallyTo switch to Lines view from Calls view Placing CallsPower Tip Choosing URLs or Numbers Mode from the Dialer Calling from the DialerTo display the Dialer Placing Calls from Favorites, Recent Calls, and Directories To call from the DialerTo call from the Recent Calls list To call from your Favorites listUsing Headsets Ending CallsRedialing Numbers To redial a numberEnabling Headset Memory Mode To activate Headset Memory ModeResponding to Incoming Calls Ignoring Incoming CallsManaging Active Calls Rejecting Incoming CallsForwarding Incoming Calls To reject an incoming callHolding Calls Transferring CallsManaging Conference Calls Initiating Conference CallsTo initiate a conference call Timesaver Completing a TransferHolding and Resuming Conference Calls Ending Conference CallsSplitting Conference Calls Managing Conference Call Participants To manage a person in a conference callPower Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding All Calls to Another Person To forward all calls to another personTo disable call forwarding Rejecting Calls from a ContactUsing Do Not Disturb Diverting Calls from a ContactUsing Do Not Disturb with Multiple Lines Troubleshooting Why Doesn’t the DND Icon Display?To toggle Do Not Disturb on and off To enable or disable Do Not Disturb for a line Listening to VoicemailTo listen to voicemail messages Viewing Recent Calls To view your Recent Calls listManaging Your Contact Directory To manage a call recordTo view your Contact Directory To view contact informationTo search for a contact To dial a contact To add a contactTo update a contact’s information Managing a Corporate DirectoryTo delete a contact To search the Corporate DirectoryControlling Audio and Volume Updating the Incoming Call RingtoneChanging the Ringer Volume Changing the Audible Ring SettingUpdating a Contact’s Ringtone Muting the MicrophoneManaging Favorites To assign a contact as a favoriteManaging Shared Lines To reorder your FavoritesTo remove a Favorite from the list Viewing Shared Line Icons in Lines View Using Advanced Features Using Buddy ListsTo update your presence setting Updating Your StatusPower Tip Dialing Buddies Managing a Buddy ListTo add a contact to monitor on your Buddy list Timesaver How to Quickly Unblock a Contact Blocking ContactsMonitoring Buddies To view the status of your buddiesTo monitor buddies from your Buddy Status List Viewing Buddy Status IconsUsing the Browser Integrating with Microsoft Lync ServerTo view the status of your favorite buddies in Lines view Using the Navigation Keys Navigating the Main BrowserTo view the interactive Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Using the Editing KeysEntering Information in the Main Browser Push-to-Talk Mode Sending PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Receiving PTT Broadcasts During Active CallsReplying to PTT Broadcasts To end a PTT broadcastAdjusting the Volume of PTT Broadcasts Updating the Default ChannelEnding PTT Broadcasts Using Group Paging Mode Updating Channel SubscriptionsAllowing PTT Broadcasts to Play during Active Calls To hear the PTT broadcast during an active callSending Pages Receiving PagesReceiving Pages To send aAdjusting the Volume of Pages Updating the Default Paging GroupUpdating Paging Group Subscriptions Receiving Pages During Active CallsUsing the Calendar Allowing Pages to Play During Active CallsTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To access other Calendar views Opening and Closing the CalendarNavigating Month View To open the calendarNavigating Day View Viewing the Calendar in Day ViewNavigating Meeting View Managing Meeting RemindersTroubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting viewUsing a Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Detailed Information About PDC Starting and Stopping Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your PhoneTo quit Polycom Desktop Connector Using the Function Keys Open Applications Logging into Your Phone Logging In and Out of a PhoneChanging Your Password  From Home view, select Settings Features User Login LogPlacing Calls from Phones that are in the Logged-Out State To log in to a phoneAbout Your User Password To change your user passwordLocking Your Phone Locking and Unlocking Your Phone Placing and Answering Calls on a Locked PhoneTo lock your phone To unlock your phoneAccessing Features with Your Login Credentials To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? Customizing the Phone’s Display Changing the Language on Your PhoneChanging the Time and Date Display Changing the Backlight Changing the Phone’s Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing a Personal Photo as a Background Picture Changing the Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background imageDisplaying Screen Savers Choosing a Screen SaverAdministrative Tasks Understanding Phone WarningsRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo restart the phone Getting Help Related DocumentsPolycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawWarranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC RulesInstallation Instructions ModificationsPlugs Acts as Disconnect Device Industry Canada ICRussian Compliance New Zealand TelepermitOperating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeeRestriction of Hazardous Substances Directive RoHS Polycom Take BackPolycom, Inc

VVX400, 400 specifications

The Polycom VVX 400 is a versatile and advanced IP phone designed mainly for medium to large businesses that demand rich features and exceptional audio quality. This model offers a perfect blend of functionality and user-friendliness, making it an ideal solution for busy professionals and office environments.

One of the standout features of the VVX 400 is its high-resolution color display. The 3.5-inch screen provides clear visibility of call information, contact lists, and menus, allowing users to navigate through various features with ease. The phone supports up to 12 lines, ensuring that users can manage multiple calls without hassle. Furthermore, the VVX 400 comes with programmable keys, accommodating customized settings that enhance workflow efficiency.

In terms of audio quality, the VVX 400 employs Polycom's legendary HD Voice technology. This technology enhances voice clarity, making conversations more natural and engaging. The phone is equipped with a full-duplex speakerphone and delivers exceptional sound quality, whether on a call or during group conferences. With Polycom's Acoustic Fence technology, background noise is effectively filtered out, ensuring that discussions remain focused and productive.

The VVX 400 is not just about voice calls; it also supports video conferencing capabilities, making it suitable for modern workplaces that prioritize collaboration. The phone is designed with flexibility in mind, allowing seamless integration with various communication platforms. It is compatible with leading unified communication systems, ensuring that users can connect effortlessly to their business networks.

Another key characteristic of the Polycom VVX 400 is its ease of use. The interface is intuitive, with graphical icons and simple navigation menus that facilitate quick access to features without requiring extensive training. The phone also supports a range of peripheral devices, including headsets and expansion modules, which further enhance its functionality.

The VVX 400 offers robust security features, ensuring that sensitive communication remains confidential. It includes encryption methods for secure registration and signaling, thus safeguarding business communications against unauthorized access.

Finally, the Polycom VVX 400 is designed with sustainability in mind. It is energy-efficient and complies with various environmental standards, making it a responsible choice for companies that are eco-conscious.

In conclusion, the Polycom VVX 400 is a highly capable IP phone, bringing together advanced technologies, exceptional audio quality, and user-friendly features, making it accessible for various business needs. Its adaptability to diverse communication platforms, coupled with strong security measures, positions it as a reliable choice for organizations looking to enhance their communication strategies.
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