Polycom VVX400 manual Holding Calls, Transferring Calls

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Polycom VVX 400 and 410 Business Media Phones User Guide

Version 5.0.0

Holding Calls

You can place any active call on hold. A held call displays in Calls and Lines view, as shown next.

Figure 12: Viewing Held Calls in Calls and Lines View

To hold a call:

»From Lines or Calls view, press Hold. If you’re in Calls view, be sure to highlight the call first.

To resume a held call:

»Do one of the following:

From Lines view, press Resume. If there’s more than one held call on the line, the last call that you held is resumed. If you have multiple lines and you press Resume, the last call that you held, on either line, is resumed.

From Calls view, use the up and down arrow keys to highlight the call, and press Resume.

Transferring Calls

When you transfer a call to another person, you have the option to talk to the person before the transfer completes.

If your phone supports a blind transfer, you can automatically transfer a call without talking to the other person. The call is automatically transferred after you dial the number you’re transferring the call to.

To transfer a call:

1From Lines or Calls view, press Transfer. The active call is held.

2From the Dialer, place a call to the person you want to transfer the call to.

3When you hear the ring-back sound, press Transfer to complete the transfer. Or, if you want to talk with the person before the transfer completes, connect and talk with the person, and press Transfer. To cancel the transfer before the call connects, tap Cancel.

To perform a blind transfer:

1From Lines or Calls view, press Transfer. The active call is held.

2From the Dialer, press Blind and place a call to the person you want to transfer the call to. If you don’t see Blind, press More > Blind.

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Contents Polycom VVX 400 and 410 Business Media Phones Trademarks Contents Using the Calendar Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Broadcasting Messages Using Push-to-Talk and Group PagingGetting Help Administrative TasksRelated Documents Polycom Community Conventions Used in this Guide About This GuideTerms and Writing Conventions Icons Used in this Guide Information ElementsTypographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting StartedWeb Info Attaching Phone Hardware VVX 400 and 410 Hardware FeaturesUnderstanding Phone Views To change viewsTo select a menu option Troubleshooting Why Can’t I Access a Certain View?Home View To view more menu options in Home viewViewing Lines View Lines View∙ Dark blue Held call Calls ViewIcons Used on the VVX 400 Understanding Phone Icons and Status IndicatorsNavigating Your VVX 400 and 410 Phone Navigating Your Phone InterfaceEntering and Updating Data Fields Mode and Encoding Options on VVX PhonesEntering Information on the VVX Phones Using the Dialpad KeysTo find your phone’s IP address Configuring Your Phone Using the Web Configuration UtilityTo access the Web Configuration Utility for your phone Registering the PhonePolycom VVX 400 and 410 Business Media Phones User Guide Managing Call Activity Using Basic FeaturesTo alternate between the handset, headset, and speakerphone Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work?Answering Calls on Shared Lines Answering Additional CallsTo answer an incoming call Answering Calls Automatically Managing Multiple CallsPlacing Calls To switch to Lines view from Calls viewCalling from the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerTo display the Dialer To call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Dialer To call from the Recent Calls listTo redial a number Using HeadsetsEnding Calls Redialing NumbersIgnoring Incoming Calls Enabling Headset Memory ModeTo activate Headset Memory Mode Responding to Incoming CallsTo reject an incoming call Managing Active CallsRejecting Incoming Calls Forwarding Incoming CallsTransferring Calls Holding CallsTimesaver Completing a Transfer Managing Conference CallsInitiating Conference Calls To initiate a conference callEnding Conference Calls Holding and Resuming Conference CallsSplitting Conference Calls To manage a person in a conference call Managing Conference Call ParticipantsTo forward all calls to another person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered Forwarding All Calls to Another PersonRejecting Calls from a Contact To disable call forwardingDiverting Calls from a Contact Using Do Not DisturbTroubleshooting Why Doesn’t the DND Icon Display? Using Do Not Disturb with Multiple LinesTo toggle Do Not Disturb on and off Listening to Voicemail To enable or disable Do Not Disturb for a lineTo listen to voicemail messages To view your Recent Calls list Viewing Recent CallsTo manage a call record Managing Your Contact DirectoryTo view contact information To view your Contact DirectoryTo search for a contact To add a contact To dial a contactTo search the Corporate Directory To update a contact’s informationManaging a Corporate Directory To delete a contactUpdating the Incoming Call Ringtone Controlling Audio and VolumeMuting the Microphone Changing the Ringer VolumeChanging the Audible Ring Setting Updating a Contact’s RingtoneTo assign a contact as a favorite Managing FavoritesTo reorder your Favorites Managing Shared LinesTo remove a Favorite from the list Viewing Shared Line Icons in Lines View Using Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence settingManaging a Buddy List Power Tip Dialing BuddiesTo add a contact to monitor on your Buddy list To view the status of your buddies Timesaver How to Quickly Unblock a ContactBlocking Contacts Monitoring BuddiesViewing Buddy Status Icons To monitor buddies from your Buddy Status ListIntegrating with Microsoft Lync Server Using the BrowserTo view the status of your favorite buddies in Lines view Navigating the Main Browser Using the Navigation KeysTo view the interactive Main Browser Using the Editing Keys Broadcasting Messages Using Push-to-Talk and Group PagingEntering Information in the Main Browser Timesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending PTT Broadcasts To send a PTT broadcastTo end a PTT broadcast Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls Replying to PTT BroadcastsUpdating the Default Channel Adjusting the Volume of PTT BroadcastsEnding PTT Broadcasts To hear the PTT broadcast during an active call Using Group Paging ModeUpdating Channel Subscriptions Allowing PTT Broadcasts to Play during Active CallsTo send a Sending PagesReceiving Pages Receiving PagesReceiving Pages During Active Calls Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group SubscriptionsAllowing Pages to Play During Active Calls Using the CalendarTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To open the calendar To access other Calendar viewsOpening and Closing the Calendar Navigating Month ViewViewing the Calendar in Day View Navigating Day ViewManaging Meeting Reminders Navigating Meeting ViewTo join a meeting from Meeting view Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar To join a meeting from a meeting reminderUsing a Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Detailed Information About PDC Using Your Computer’s Mouse and Keyboard with Your Phone Starting and Stopping Polycom Desktop ConnectorTo quit Polycom Desktop Connector Using the Function Keys Open Applications Logging In and Out of a Phone Logging into Your PhoneTo log in to a phone Changing Your Password From Home view, select Settings Features User Login Log Placing Calls from Phones that are in the Logged-Out StateTo change your user password About Your User PasswordLocking Your Phone To unlock your phone Locking and Unlocking Your PhonePlacing and Answering Calls on a Locked Phone To lock your phoneTo answer a call on a locked phone Accessing Features with Your Login CredentialsTroubleshooting What Happens if I Can’t Access Features? Changing the Language on Your Phone Customizing the Phone’s DisplayChanging the Time and Date Display Changing the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Phone’s Background PictureClick + adjacent to Add a new background image Using a Personal Photo as a Background PictureChanging the Background Picture To add your own picture to the list of background imagesChoosing a Screen Saver Displaying Screen SaversUnderstanding Phone Warnings Administrative TasksRestarting the Phone Testing Phone Hardware Updating Phone ConfigurationTo restart the phone Related Documents Getting HelpPolycom Community Governing Law Copyright, Safety, and Regulatory NoticesService Agreements Polycom Limited Warranty and Limitation LiabilityPart 15 FCC Rules Warranty ExclusiveSafety, Compliance, and Disposal Information ExclusionsIndustry Canada IC Installation InstructionsModifications Plugs Acts as Disconnect DeviceNew Zealand Telepermit Russian ComplianceWaste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HACPolycom Take Back Restriction of Hazardous Substances Directive RoHSPolycom, Inc

VVX400, 400 specifications

The Polycom VVX 400 is a versatile and advanced IP phone designed mainly for medium to large businesses that demand rich features and exceptional audio quality. This model offers a perfect blend of functionality and user-friendliness, making it an ideal solution for busy professionals and office environments.

One of the standout features of the VVX 400 is its high-resolution color display. The 3.5-inch screen provides clear visibility of call information, contact lists, and menus, allowing users to navigate through various features with ease. The phone supports up to 12 lines, ensuring that users can manage multiple calls without hassle. Furthermore, the VVX 400 comes with programmable keys, accommodating customized settings that enhance workflow efficiency.

In terms of audio quality, the VVX 400 employs Polycom's legendary HD Voice technology. This technology enhances voice clarity, making conversations more natural and engaging. The phone is equipped with a full-duplex speakerphone and delivers exceptional sound quality, whether on a call or during group conferences. With Polycom's Acoustic Fence technology, background noise is effectively filtered out, ensuring that discussions remain focused and productive.

The VVX 400 is not just about voice calls; it also supports video conferencing capabilities, making it suitable for modern workplaces that prioritize collaboration. The phone is designed with flexibility in mind, allowing seamless integration with various communication platforms. It is compatible with leading unified communication systems, ensuring that users can connect effortlessly to their business networks.

Another key characteristic of the Polycom VVX 400 is its ease of use. The interface is intuitive, with graphical icons and simple navigation menus that facilitate quick access to features without requiring extensive training. The phone also supports a range of peripheral devices, including headsets and expansion modules, which further enhance its functionality.

The VVX 400 offers robust security features, ensuring that sensitive communication remains confidential. It includes encryption methods for secure registration and signaling, thus safeguarding business communications against unauthorized access.

Finally, the Polycom VVX 400 is designed with sustainability in mind. It is energy-efficient and complies with various environmental standards, making it a responsible choice for companies that are eco-conscious.

In conclusion, the Polycom VVX 400 is a highly capable IP phone, bringing together advanced technologies, exceptional audio quality, and user-friendly features, making it accessible for various business needs. Its adaptability to diverse communication platforms, coupled with strong security measures, positions it as a reliable choice for organizations looking to enhance their communication strategies.
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