Polycom VVX400 manual What’s in This Guide?, Typographic Conventions

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Polycom VVX 400 and 410 Business Media Phones User GuideVersion 5.0.0

Name

Icon

Description

 

 

 

Web Info

 

Highlights supplementary information available online such as documents or

 

 

downloads on support.polycom.com or other locations.

 

 

 

Timesaver

 

Highlights a faster or alternative method for accomplishing a method or

 

 

operation.

 

 

 

Power Tip

 

Highlights faster, alternative procedures for advanced administrators already

 

 

familiar with the techniques being discussed.

 

 

 

Troubleshooting

 

Highlights information that can help you solve a relevant problem or to refer you

 

 

to other troubleshooting resources.

 

 

 

Settings

 

Highlights settings you need to choose a specific behavior, enable a specific

 

 

feature, or access customization options.

 

 

 

Typographic Conventions

A few typographic conventions are used in this guide to distinguish types of in-text information.

Typographic Conventions

Convention

Description

 

 

Bold

Highlights interface items such as menus, soft keys, file names, and directories.

 

Also represents menu selections and text entry to the phone.

 

 

Italics

Emphasizes text to show example values or inputs and to show titles of reference

 

documents.

 

 

Blue Text

Highlights cross references to other sections within this document and for

 

hyperlinks to external sites and documents.

 

 

Courier

Indicates code fragments and parameter names.

 

 

What’s in This Guide?

This guide is organized into six chapters. The beginning chapters introduce the phone and explain how to use the phone’s basic features. The next few chapters describe advanced features, and how to customize your phone to suit your needs. The final chapters show you where to get help and outline known issues and workarounds. The guide also includes safety and legal information.

Polycom, Inc.

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Contents Polycom VVX 400 and 410 Business Media Phones Trademarks Contents Using Buddy Lists Integrating with Microsoft Lync Server Using the BrowserBroadcasting Messages Using Push-to-Talk and Group Paging Using the CalendarRelated Documents Polycom Community Administrative TasksGetting Help Terms and Writing Conventions About This GuideConventions Used in this Guide Information Elements Icons Used in this GuideTypographic Conventions What’s in This Guide?Typographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and HardwareVVX 400 and 410 Hardware Features Understanding Phone ViewsTo change views Web Info Attaching Phone HardwareTroubleshooting Why Can’t I Access a Certain View? Home ViewTo view more menu options in Home view To select a menu optionLines View Viewing Lines ViewCalls View ∙ Dark blue Held callUnderstanding Phone Icons and Status Indicators Icons Used on the VVX 400Navigating Your Phone Interface Navigating Your VVX 400 and 410 PhoneMode and Encoding Options on VVX Phones Entering and Updating Data FieldsUsing the Dialpad Keys Entering Information on the VVX PhonesConfiguring Your Phone Using the Web Configuration Utility To access the Web Configuration Utility for your phoneRegistering the Phone To find your phone’s IP addressPolycom VVX 400 and 410 Business Media Phones User Guide To alternate between the handset, headset, and speakerphone Using Basic FeaturesManaging Call Activity Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming CallsTo answer an incoming call Answering Additional CallsAnswering Calls on Shared Lines Managing Multiple Calls Answering Calls AutomaticallyTo switch to Lines view from Calls view Placing CallsTo display the Dialer Power Tip Choosing URLs or Numbers Mode from the DialerCalling from the Dialer Placing Calls from Favorites, Recent Calls, and Directories To call from the DialerTo call from the Recent Calls list To call from your Favorites listUsing Headsets Ending CallsRedialing Numbers To redial a numberEnabling Headset Memory Mode To activate Headset Memory ModeResponding to Incoming Calls Ignoring Incoming CallsManaging Active Calls Rejecting Incoming CallsForwarding Incoming Calls To reject an incoming callHolding Calls Transferring CallsManaging Conference Calls Initiating Conference CallsTo initiate a conference call Timesaver Completing a TransferSplitting Conference Calls Holding and Resuming Conference CallsEnding Conference Calls Managing Conference Call Participants To manage a person in a conference callPower Tip Forwarding Calls on a Call-by-Call Basis Changing the Way Calls are AnsweredForwarding All Calls to Another Person To forward all calls to another personTo disable call forwarding Rejecting Calls from a ContactUsing Do Not Disturb Diverting Calls from a ContactTo toggle Do Not Disturb on and off Using Do Not Disturb with Multiple LinesTroubleshooting Why Doesn’t the DND Icon Display? To listen to voicemail messages To enable or disable Do Not Disturb for a lineListening to Voicemail Viewing Recent Calls To view your Recent Calls listManaging Your Contact Directory To manage a call recordTo search for a contact To view your Contact DirectoryTo view contact information To dial a contact To add a contactTo update a contact’s information Managing a Corporate DirectoryTo delete a contact To search the Corporate DirectoryControlling Audio and Volume Updating the Incoming Call RingtoneChanging the Ringer Volume Changing the Audible Ring SettingUpdating a Contact’s Ringtone Muting the MicrophoneManaging Favorites To assign a contact as a favoriteTo remove a Favorite from the list Managing Shared LinesTo reorder your Favorites Viewing Shared Line Icons in Lines View Using Advanced Features Using Buddy ListsTo update your presence setting Updating Your StatusTo add a contact to monitor on your Buddy list Power Tip Dialing BuddiesManaging a Buddy List Timesaver How to Quickly Unblock a Contact Blocking ContactsMonitoring Buddies To view the status of your buddiesTo monitor buddies from your Buddy Status List Viewing Buddy Status IconsTo view the status of your favorite buddies in Lines view Using the BrowserIntegrating with Microsoft Lync Server To view the interactive Main Browser Using the Navigation KeysNavigating the Main Browser Entering Information in the Main Browser Broadcasting Messages Using Push-to-Talk and Group PagingUsing the Editing Keys Push-to-Talk Mode Sending PTT BroadcastsTo send a PTT broadcast Timesaver Automatically Sending a PTT BroadcastReceiving PTT Broadcasts Receiving PTT Broadcasts During Active CallsReplying to PTT Broadcasts To end a PTT broadcastEnding PTT Broadcasts Adjusting the Volume of PTT BroadcastsUpdating the Default Channel Using Group Paging Mode Updating Channel SubscriptionsAllowing PTT Broadcasts to Play during Active Calls To hear the PTT broadcast during an active callSending Pages Receiving PagesReceiving Pages To send aAdjusting the Volume of Pages Updating the Default Paging GroupUpdating Paging Group Subscriptions Receiving Pages During Active CallsTo hear the pages during an active call Using the CalendarAllowing Pages to Play During Active Calls Troubleshooting Why Doesn’t the Calendar Display? To access other Calendar views Opening and Closing the CalendarNavigating Month View To open the calendarNavigating Day View Viewing the Calendar in Day ViewNavigating Meeting View Managing Meeting RemindersTroubleshooting Why Don’t My Meeting Reminders Display? Joining Meetings from the CalendarTo join a meeting from a meeting reminder To join a meeting from Meeting viewWeb Info Detailed Information About PDC Using a Mouse and Keyboard with Your PhoneUsing a Mouse and Keyboard with Your Phone To quit Polycom Desktop Connector Starting and Stopping Polycom Desktop ConnectorUsing Your Computer’s Mouse and Keyboard with Your Phone Using the Function Keys Open Applications Logging into Your Phone Logging In and Out of a PhoneChanging Your Password  From Home view, select Settings Features User Login LogPlacing Calls from Phones that are in the Logged-Out State To log in to a phoneLocking Your Phone About Your User PasswordTo change your user password Locking and Unlocking Your Phone Placing and Answering Calls on a Locked PhoneTo lock your phone To unlock your phoneAccessing Features with Your Login Credentials To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? Changing the Time and Date Display Customizing the Phone’s DisplayChanging the Language on Your Phone Changing the Backlight Changing the Phone’s Background Picture Web Info Adding a Web Page as the Background on Your PhoneUsing a Personal Photo as a Background Picture Changing the Background PictureTo add your own picture to the list of background images Click + adjacent to Add a new background imageDisplaying Screen Savers Choosing a Screen SaverRestarting the Phone Administrative TasksUnderstanding Phone Warnings To restart the phone Updating Phone ConfigurationTesting Phone Hardware Getting Help Related DocumentsPolycom Community Copyright, Safety, and Regulatory Notices Service AgreementsPolycom Limited Warranty and Limitation Liability Governing LawWarranty Exclusive Safety, Compliance, and Disposal InformationExclusions Part 15 FCC RulesInstallation Instructions ModificationsPlugs Acts as Disconnect Device Industry Canada ICRussian Compliance New Zealand TelepermitOperating Ambient Temperatures AustraliaHearing Aid Compatibility HAC Waste Electrical and Electronic Equipment WeeeRestriction of Hazardous Substances Directive RoHS Polycom Take BackPolycom, Inc

VVX400, 400 specifications

The Polycom VVX 400 is a versatile and advanced IP phone designed mainly for medium to large businesses that demand rich features and exceptional audio quality. This model offers a perfect blend of functionality and user-friendliness, making it an ideal solution for busy professionals and office environments.

One of the standout features of the VVX 400 is its high-resolution color display. The 3.5-inch screen provides clear visibility of call information, contact lists, and menus, allowing users to navigate through various features with ease. The phone supports up to 12 lines, ensuring that users can manage multiple calls without hassle. Furthermore, the VVX 400 comes with programmable keys, accommodating customized settings that enhance workflow efficiency.

In terms of audio quality, the VVX 400 employs Polycom's legendary HD Voice technology. This technology enhances voice clarity, making conversations more natural and engaging. The phone is equipped with a full-duplex speakerphone and delivers exceptional sound quality, whether on a call or during group conferences. With Polycom's Acoustic Fence technology, background noise is effectively filtered out, ensuring that discussions remain focused and productive.

The VVX 400 is not just about voice calls; it also supports video conferencing capabilities, making it suitable for modern workplaces that prioritize collaboration. The phone is designed with flexibility in mind, allowing seamless integration with various communication platforms. It is compatible with leading unified communication systems, ensuring that users can connect effortlessly to their business networks.

Another key characteristic of the Polycom VVX 400 is its ease of use. The interface is intuitive, with graphical icons and simple navigation menus that facilitate quick access to features without requiring extensive training. The phone also supports a range of peripheral devices, including headsets and expansion modules, which further enhance its functionality.

The VVX 400 offers robust security features, ensuring that sensitive communication remains confidential. It includes encryption methods for secure registration and signaling, thus safeguarding business communications against unauthorized access.

Finally, the Polycom VVX 400 is designed with sustainability in mind. It is energy-efficient and complies with various environmental standards, making it a responsible choice for companies that are eco-conscious.

In conclusion, the Polycom VVX 400 is a highly capable IP phone, bringing together advanced technologies, exceptional audio quality, and user-friendly features, making it accessible for various business needs. Its adaptability to diverse communication platforms, coupled with strong security measures, positions it as a reliable choice for organizations looking to enhance their communication strategies.
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