Polycom VVX400 manual Using Basic Features, Managing Call Activity

Using Basic Features

Now that you’re familiar with your phone’s user interface, you’re ready to perform basic phone tasks that that you can do on a daily basis. This chapter explains how to handle multiple calls at one time, how to manipulate incoming and active calls, and how to access directories and lists so you can perform tasks quickly and efficiently.

This chapter includes information about the following tasks:

∙Calling, answering, holding, and ending calls

∙Ignoring, rejecting, forwarding, and transferring calls

∙Setting up conference calls

∙Enabling Do Not Disturb

∙Listening to voicemail

∙Handling Directories, Recent Calls, and Favorites

∙Customizing ringtones

∙Controlling phone volume

∙Using headsets

∙Managing shared lines

Managing Call Activity

Your system administrator can set up your phone to have up to six lines with unique extension numbers, or the same extension number as other lines on your network. Your phone can manage a maximum of 24 active, incoming, and held calls at a time on all registered lines. However, you can only have one active call in progress with numerous other incoming calls or calls on hold.

You can place and answer calls using the following:

∙The handset

∙The speakerphone

∙A headset

To alternate between the handset, headset, and speakerphone:

»During a call, pick up the handset, press , or press .

For example, if you’re using the handset, you can switch to headset mode by pressing , or

switch to speakerphone mode by pressing .

When you’re in speakerphone mode, glows green. When you’re in headset mode, glows green if an analog headset is connected.

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