Polycom VVX400 manual Contents

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Contents

About This Guide

6

Conventions Used in this Guide

6

Terms and Writing Conventions

6

Information Elements

7

Typographic Conventions

8

What’s in This Guide?

8

Getting Help and Support Resources

9

Getting Started

10

Viewing Your Phone Keys and Hardware

10

Understanding Phone Views

11

Home View

12

Lines View

13

Calls View

14

Understanding Phone Icons and Status Indicators

15

Navigating Your Phone Interface

16

Entering and Updating Data Fields

17

Using the Dialpad Keys

18

Registering the Phone

19

Configuring Your Phone Using the Web Configuration Utility

19

Using Basic Features

21

Managing Call Activity

21

Answering Incoming Calls

22

Answering Additional Calls

23

Answering Calls on Shared Lines

23

Answering Calls Automatically

24

Managing Multiple Calls

24

Placing Calls

25

Calling from the Dialer

26

Placing Calls from Favorites, Recent Calls, and Directories

27

Redialing Numbers

28

Ending Calls

28

Using Headsets

28

Enabling Headset Memory Mode

29

Responding to Incoming Calls

29

Ignoring Incoming Calls

29

Rejecting Incoming Calls

30

Forwarding Incoming Calls

30

Managing Active Calls

30

Holding Calls

31

Transferring Calls

31

Polycom, Inc.

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Contents Polycom VVX 400 and 410 Business Media Phones Trademarks Contents Using the Calendar Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Broadcasting Messages Using Push-to-Talk and Group PagingAdministrative Tasks Getting HelpRelated Documents Polycom Community About This Guide Conventions Used in this GuideTerms and Writing Conventions Icons Used in this Guide Information ElementsWhat’s in This Guide? Typographic ConventionsTypographic Conventions Getting Help and Support Resources Viewing Your Phone Keys and Hardware Getting StartedWeb Info Attaching Phone Hardware VVX 400 and 410 Hardware FeaturesUnderstanding Phone Views To change viewsTo select a menu option Troubleshooting Why Can’t I Access a Certain View?Home View To view more menu options in Home viewViewing Lines View Lines View∙ Dark blue Held call Calls ViewIcons Used on the VVX 400 Understanding Phone Icons and Status IndicatorsNavigating Your VVX 400 and 410 Phone Navigating Your Phone InterfaceEntering and Updating Data Fields Mode and Encoding Options on VVX PhonesEntering Information on the VVX Phones Using the Dialpad KeysTo find your phone’s IP address Configuring Your Phone Using the Web Configuration UtilityTo access the Web Configuration Utility for your phone Registering the PhonePolycom VVX 400 and 410 Business Media Phones User Guide Using Basic Features Managing Call ActivityTo alternate between the handset, headset, and speakerphone Answering Incoming Calls Troubleshooting Why Doesn’t the Speakerphone Work?Answering Additional Calls Answering Calls on Shared LinesTo answer an incoming call Answering Calls Automatically Managing Multiple CallsPlacing Calls To switch to Lines view from Calls viewPower Tip Choosing URLs or Numbers Mode from the Dialer Calling from the DialerTo display the Dialer To call from your Favorites list Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Dialer To call from the Recent Calls listTo redial a number Using HeadsetsEnding Calls Redialing NumbersIgnoring Incoming Calls Enabling Headset Memory ModeTo activate Headset Memory Mode Responding to Incoming CallsTo reject an incoming call Managing Active CallsRejecting Incoming Calls Forwarding Incoming CallsTransferring Calls Holding CallsTimesaver Completing a Transfer Managing Conference CallsInitiating Conference Calls To initiate a conference callHolding and Resuming Conference Calls Ending Conference CallsSplitting Conference Calls To manage a person in a conference call Managing Conference Call ParticipantsTo forward all calls to another person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered Forwarding All Calls to Another PersonRejecting Calls from a Contact To disable call forwardingDiverting Calls from a Contact Using Do Not DisturbUsing Do Not Disturb with Multiple Lines Troubleshooting Why Doesn’t the DND Icon Display?To toggle Do Not Disturb on and off To enable or disable Do Not Disturb for a line Listening to VoicemailTo listen to voicemail messages To view your Recent Calls list Viewing Recent CallsTo manage a call record Managing Your Contact DirectoryTo view your Contact Directory To view contact informationTo search for a contact To add a contact To dial a contactTo search the Corporate Directory To update a contact’s informationManaging a Corporate Directory To delete a contactUpdating the Incoming Call Ringtone Controlling Audio and VolumeMuting the Microphone Changing the Ringer VolumeChanging the Audible Ring Setting Updating a Contact’s RingtoneTo assign a contact as a favorite Managing FavoritesManaging Shared Lines To reorder your FavoritesTo remove a Favorite from the list Viewing Shared Line Icons in Lines View Using Buddy Lists Using Advanced FeaturesUpdating Your Status To update your presence settingPower Tip Dialing Buddies Managing a Buddy ListTo add a contact to monitor on your Buddy list To view the status of your buddies Timesaver How to Quickly Unblock a ContactBlocking Contacts Monitoring BuddiesViewing Buddy Status Icons To monitor buddies from your Buddy Status ListUsing the Browser Integrating with Microsoft Lync ServerTo view the status of your favorite buddies in Lines view Using the Navigation Keys Navigating the Main BrowserTo view the interactive Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Using the Editing KeysEntering Information in the Main Browser Timesaver Automatically Sending a PTT Broadcast Push-to-Talk ModeSending PTT Broadcasts To send a PTT broadcastTo end a PTT broadcast Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls Replying to PTT BroadcastsAdjusting the Volume of PTT Broadcasts Updating the Default ChannelEnding PTT Broadcasts To hear the PTT broadcast during an active call Using Group Paging ModeUpdating Channel Subscriptions Allowing PTT Broadcasts to Play during Active CallsTo send a Sending PagesReceiving Pages Receiving PagesReceiving Pages During Active Calls Adjusting the Volume of PagesUpdating the Default Paging Group Updating Paging Group SubscriptionsUsing the Calendar Allowing Pages to Play During Active CallsTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? To open the calendar To access other Calendar viewsOpening and Closing the Calendar Navigating Month ViewViewing the Calendar in Day View Navigating Day ViewManaging Meeting Reminders Navigating Meeting ViewTo join a meeting from Meeting view Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar To join a meeting from a meeting reminderUsing a Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Detailed Information About PDC Starting and Stopping Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your PhoneTo quit Polycom Desktop Connector Using the Function Keys Open Applications Logging In and Out of a Phone Logging into Your PhoneTo log in to a phone Changing Your Password From Home view, select Settings Features User Login Log Placing Calls from Phones that are in the Logged-Out StateAbout Your User Password To change your user passwordLocking Your Phone To unlock your phone Locking and Unlocking Your PhonePlacing and Answering Calls on a Locked Phone To lock your phoneTo answer a call on a locked phone Accessing Features with Your Login CredentialsTroubleshooting What Happens if I Can’t Access Features? Customizing the Phone’s Display Changing the Language on Your PhoneChanging the Time and Date Display Changing the Backlight Web Info Adding a Web Page as the Background on Your Phone Changing the Phone’s Background PictureClick + adjacent to Add a new background image Using a Personal Photo as a Background PictureChanging the Background Picture To add your own picture to the list of background imagesChoosing a Screen Saver Displaying Screen SaversAdministrative Tasks Understanding Phone WarningsRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo restart the phone Related Documents Getting HelpPolycom Community Governing Law Copyright, Safety, and Regulatory NoticesService Agreements Polycom Limited Warranty and Limitation LiabilityPart 15 FCC Rules Warranty ExclusiveSafety, Compliance, and Disposal Information ExclusionsIndustry Canada IC Installation InstructionsModifications Plugs Acts as Disconnect DeviceNew Zealand Telepermit Russian ComplianceWaste Electrical and Electronic Equipment Weee Operating Ambient TemperaturesAustralia Hearing Aid Compatibility HACPolycom Take Back Restriction of Hazardous Substances Directive RoHSPolycom, Inc

VVX400, 400 specifications

The Polycom VVX 400 is a versatile and advanced IP phone designed mainly for medium to large businesses that demand rich features and exceptional audio quality. This model offers a perfect blend of functionality and user-friendliness, making it an ideal solution for busy professionals and office environments.

One of the standout features of the VVX 400 is its high-resolution color display. The 3.5-inch screen provides clear visibility of call information, contact lists, and menus, allowing users to navigate through various features with ease. The phone supports up to 12 lines, ensuring that users can manage multiple calls without hassle. Furthermore, the VVX 400 comes with programmable keys, accommodating customized settings that enhance workflow efficiency.

In terms of audio quality, the VVX 400 employs Polycom's legendary HD Voice technology. This technology enhances voice clarity, making conversations more natural and engaging. The phone is equipped with a full-duplex speakerphone and delivers exceptional sound quality, whether on a call or during group conferences. With Polycom's Acoustic Fence technology, background noise is effectively filtered out, ensuring that discussions remain focused and productive.

The VVX 400 is not just about voice calls; it also supports video conferencing capabilities, making it suitable for modern workplaces that prioritize collaboration. The phone is designed with flexibility in mind, allowing seamless integration with various communication platforms. It is compatible with leading unified communication systems, ensuring that users can connect effortlessly to their business networks.

Another key characteristic of the Polycom VVX 400 is its ease of use. The interface is intuitive, with graphical icons and simple navigation menus that facilitate quick access to features without requiring extensive training. The phone also supports a range of peripheral devices, including headsets and expansion modules, which further enhance its functionality.

The VVX 400 offers robust security features, ensuring that sensitive communication remains confidential. It includes encryption methods for secure registration and signaling, thus safeguarding business communications against unauthorized access.

Finally, the Polycom VVX 400 is designed with sustainability in mind. It is energy-efficient and complies with various environmental standards, making it a responsible choice for companies that are eco-conscious.

In conclusion, the Polycom VVX 400 is a highly capable IP phone, bringing together advanced technologies, exceptional audio quality, and user-friendly features, making it accessible for various business needs. Its adaptability to diverse communication platforms, coupled with strong security measures, positions it as a reliable choice for organizations looking to enhance their communication strategies.
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