Polycom VVX400 Accessing Features with Your Login Credentials, To answer a call on a locked phone

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Polycom VVX 400 and 410 Business Media Phones User Guide

Version 5.0.0

Place a call to an authorized number by using the handset, headset, or speakerphone or by pressing the line key of the number you want to call.

The call is placed.

Note: Which Termination is Used When Placing a Call to an Authorized Number

When a call is placed to a number in the authorized list, the call is placed through to the last used termination – handset, speakerphone, or headset. You must first press the speakerphone or headset key, or lift the handset to trigger the display of the authorized call list. If you press the same key a second time, the idle screen displays.

To answer a call on a locked phone:

1From the Incoming Call window, press Answer.

2Enter your user password and press Enter. The call connects.

Accessing Features with Your Login Credentials

Your system administrator assigns your login credentials—a domain, user name, and password— to you. You must sign in to your phone using your login credentials to access the Calendar feature or work with Microsoft Lync Server 2010. If you experience a problem with your login credentials, you aren’t able to access your phone’s Calendar or use features associated with Microsoft Lync Server 2010. When your phone has incorrect login credentials, the following happens:

∙An icon, , displays on the status bar.

∙The message Login Credentials have failed/Please update them if information is incorrect displays for 10 seconds.

∙Your phone displays a Warning message. For information about phone Warnings, see Investigating Phone Warnings.

To access the features again, re-submit or enter your login credentials.

Note: Accessing the Calendar when the User Login Feature is Enabled

If you log in to a phone that has the User Login feature enabled, and you want to access features that require your login credentials, you must enter your login credentials again to enable the features to work.

To re-submit or enter your login credentials:

1From Home view, select Settings > Basic > Login Credentials.

2From the Login Credentials screen, press Submit.

Your credentials are resubmitted and you have access to the features again.

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Contents Polycom VVX 400 and 410 Business Media Phones Trademarks Contents Broadcasting Messages Using Push-to-Talk and Group Paging Using Buddy ListsIntegrating with Microsoft Lync Server Using the Browser Using the CalendarAdministrative Tasks Getting HelpRelated Documents Polycom Community About This Guide Conventions Used in this GuideTerms and Writing Conventions Information Elements Icons Used in this GuideWhat’s in This Guide? Typographic ConventionsTypographic Conventions Getting Help and Support Resources Getting Started Viewing Your Phone Keys and HardwareTo change views VVX 400 and 410 Hardware FeaturesUnderstanding Phone Views Web Info Attaching Phone HardwareTo view more menu options in Home view Troubleshooting Why Can’t I Access a Certain View?Home View To select a menu optionLines View Viewing Lines ViewCalls View ∙ Dark blue Held callUnderstanding Phone Icons and Status Indicators Icons Used on the VVX 400Navigating Your Phone Interface Navigating Your VVX 400 and 410 PhoneMode and Encoding Options on VVX Phones Entering and Updating Data FieldsUsing the Dialpad Keys Entering Information on the VVX PhonesRegistering the Phone Configuring Your Phone Using the Web Configuration UtilityTo access the Web Configuration Utility for your phone To find your phone’s IP addressPolycom VVX 400 and 410 Business Media Phones User Guide Using Basic Features Managing Call ActivityTo alternate between the handset, headset, and speakerphone Troubleshooting Why Doesn’t the Speakerphone Work? Answering Incoming CallsAnswering Additional Calls Answering Calls on Shared LinesTo answer an incoming call Managing Multiple Calls Answering Calls AutomaticallyTo switch to Lines view from Calls view Placing CallsPower Tip Choosing URLs or Numbers Mode from the Dialer Calling from the DialerTo display the Dialer To call from the Recent Calls list Placing Calls from Favorites, Recent Calls, and DirectoriesTo call from the Dialer To call from your Favorites listRedialing Numbers Using HeadsetsEnding Calls To redial a numberResponding to Incoming Calls Enabling Headset Memory ModeTo activate Headset Memory Mode Ignoring Incoming CallsForwarding Incoming Calls Managing Active CallsRejecting Incoming Calls To reject an incoming callHolding Calls Transferring CallsTo initiate a conference call Managing Conference CallsInitiating Conference Calls Timesaver Completing a TransferHolding and Resuming Conference Calls Ending Conference CallsSplitting Conference Calls Managing Conference Call Participants To manage a person in a conference callForwarding All Calls to Another Person Power Tip Forwarding Calls on a Call-by-Call BasisChanging the Way Calls are Answered To forward all calls to another personTo disable call forwarding Rejecting Calls from a ContactUsing Do Not Disturb Diverting Calls from a ContactUsing Do Not Disturb with Multiple Lines Troubleshooting Why Doesn’t the DND Icon Display?To toggle Do Not Disturb on and off To enable or disable Do Not Disturb for a line Listening to VoicemailTo listen to voicemail messages Viewing Recent Calls To view your Recent Calls listManaging Your Contact Directory To manage a call recordTo view your Contact Directory To view contact informationTo search for a contact To dial a contact To add a contactTo delete a contact To update a contact’s informationManaging a Corporate Directory To search the Corporate DirectoryControlling Audio and Volume Updating the Incoming Call RingtoneUpdating a Contact’s Ringtone Changing the Ringer VolumeChanging the Audible Ring Setting Muting the MicrophoneManaging Favorites To assign a contact as a favoriteManaging Shared Lines To reorder your FavoritesTo remove a Favorite from the list Viewing Shared Line Icons in Lines View Using Advanced Features Using Buddy ListsTo update your presence setting Updating Your StatusPower Tip Dialing Buddies Managing a Buddy ListTo add a contact to monitor on your Buddy list Monitoring Buddies Timesaver How to Quickly Unblock a ContactBlocking Contacts To view the status of your buddiesTo monitor buddies from your Buddy Status List Viewing Buddy Status IconsUsing the Browser Integrating with Microsoft Lync ServerTo view the status of your favorite buddies in Lines view Using the Navigation Keys Navigating the Main BrowserTo view the interactive Main Browser Broadcasting Messages Using Push-to-Talk and Group Paging Using the Editing KeysEntering Information in the Main Browser To send a PTT broadcast Push-to-Talk ModeSending PTT Broadcasts Timesaver Automatically Sending a PTT BroadcastReplying to PTT Broadcasts Receiving PTT BroadcastsReceiving PTT Broadcasts During Active Calls To end a PTT broadcastAdjusting the Volume of PTT Broadcasts Updating the Default ChannelEnding PTT Broadcasts Allowing PTT Broadcasts to Play during Active Calls Using Group Paging ModeUpdating Channel Subscriptions To hear the PTT broadcast during an active callReceiving Pages Sending PagesReceiving Pages To send aUpdating Paging Group Subscriptions Adjusting the Volume of PagesUpdating the Default Paging Group Receiving Pages During Active CallsUsing the Calendar Allowing Pages to Play During Active CallsTo hear the pages during an active call Troubleshooting Why Doesn’t the Calendar Display? Navigating Month View To access other Calendar viewsOpening and Closing the Calendar To open the calendarNavigating Day View Viewing the Calendar in Day ViewNavigating Meeting View Managing Meeting RemindersTo join a meeting from a meeting reminder Troubleshooting Why Don’t My Meeting Reminders Display?Joining Meetings from the Calendar To join a meeting from Meeting viewUsing a Mouse and Keyboard with Your Phone Using a Mouse and Keyboard with Your PhoneWeb Info Detailed Information About PDC Starting and Stopping Polycom Desktop Connector Using Your Computer’s Mouse and Keyboard with Your PhoneTo quit Polycom Desktop Connector Using the Function Keys Open Applications Logging into Your Phone Logging In and Out of a Phone Placing Calls from Phones that are in the Logged-Out State Changing Your Password  From Home view, select Settings Features User Login Log To log in to a phoneAbout Your User Password To change your user passwordLocking Your Phone To lock your phone Locking and Unlocking Your PhonePlacing and Answering Calls on a Locked Phone To unlock your phoneAccessing Features with Your Login Credentials To answer a call on a locked phoneTroubleshooting What Happens if I Can’t Access Features? Customizing the Phone’s Display Changing the Language on Your PhoneChanging the Time and Date Display Changing the Backlight Changing the Phone’s Background Picture Web Info Adding a Web Page as the Background on Your PhoneTo add your own picture to the list of background images Using a Personal Photo as a Background PictureChanging the Background Picture Click + adjacent to Add a new background imageDisplaying Screen Savers Choosing a Screen SaverAdministrative Tasks Understanding Phone WarningsRestarting the Phone Updating Phone Configuration Testing Phone HardwareTo restart the phone Getting Help Related DocumentsPolycom Community Polycom Limited Warranty and Limitation Liability Copyright, Safety, and Regulatory NoticesService Agreements Governing LawExclusions Warranty ExclusiveSafety, Compliance, and Disposal Information Part 15 FCC RulesPlugs Acts as Disconnect Device Installation InstructionsModifications Industry Canada ICRussian Compliance New Zealand TelepermitHearing Aid Compatibility HAC Operating Ambient TemperaturesAustralia Waste Electrical and Electronic Equipment WeeeRestriction of Hazardous Substances Directive RoHS Polycom Take BackPolycom, Inc