Polycom 72-1065-09, H340, I640, E340 manual Diagnostics Mode, Solving coverage issues, Screen

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SpectraLink Corporation

Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone

 

NetLink Telephony Gateway and SpectraLink Radio Protocol

Solving coverage issues

Coverage issues are best resolved by adding and/or relocating access points.

Overlap issues may be resolved by reassigning channels to the access points or by relocating the access points. See section 9.1 Access Point Problems for more information.

6.2Diagnostics Mode

The Diagnostics Mode is used to evaluate the overall quality of the link between the handset, AP, and infrastructure side equipment, such as PBX, SVP Server, and gateways. Unlike Site Survey, the Diagnostics Mode is used while the functional code is running, and during a call.

When Diagnostics Mode is turned on in the Admin menu, the handset can display diagnostic screens any time it is active (in a call).

The display of information is instigated by pressing the MENU key. Only four of the diagnostic counters listed below can be shown at a time. Pressing the MENU key multiple times will cycle through the various counters and the normal off hook (PBX) display. The numeric icon at the top of the display indicates what screen number is being displayed. For example the first time the MENU key is pressed, the 1 icon is shown, and the first four counters are displayed, the next time it is pressed, the 2 icon is shown, and the next four counters are displayed, the counters will be cycled through in this fashion until there are no more counters to be displayed. After all the counters have been displayed, the screen returns to the normal off hook PBX screen.

Note that the normal used of the MENU key is not available if Diagnostics Mode is enabled.

The information provided by the Diagnostics Mode includes:

Screen 1

•Missed receive packet count since power up (MissedRcvCnt)

•Missed transmit packet count since power up (MissedXmtCnt)

•Receive retry count since power up (RxRetryCount)

•Transmit retry count since power up (TxRetryCount)

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Contents Configuration and Administration NetLink e340/h340/i640 Wireless TelephoneSVP Trademark InformationImportant Safety Information Table of Contents Customer Support Hotline About This DocumentSpectraLink Corporation Model Numbers Related DocumentsSpectraLink Voice Priority SVP NetLink Wireless Telephone OverviewQoS and Security Quick Start Guide NetLink e340/h340 Wireless Telephone NetLink Wireless Telephone SpecificationsHandset Display Icon Icons shown in bold turns off when Audio featuresLine indicators Startup SequenceStandby on-hook Handset ModesActive off-hook FCN display Handset DisplaysLine display Menu displayAdmin Menu NetLink Wireless Telephone ConfigurationOpening the Admin menu Alphanumeric string entry Entering and editing Admin menu optionsTo Enter Press Admin Menu Items Nd Level Rd Level Th Level Admin menuPhone Config License Option Essid Select either WEP Off or WEP On Regulatory Domain User-defined Preferences Standby menu item Nd Level Rd Level Th Level Standby menuOff silent PBX PBX determines ring cadence e.g. the PBX may send System Info Current Channel X 1 2 3 4 5 6 7 8 New Channel = ? Requirements License ManagementConfiguration Process Testing a Handset Run Site Survey Diagnostic Tools7 b c Solving coverage issues Diagnostics ModeScreen M m m Screen Message type Errors Events Full Syslog ModeMessages are formatted like the following example Conducting a Site Survey Certifying the HandsetsNormal download messages Software MaintenanceDownload failure or recovery messages Upgrading handsetsAccess Point Problems TroubleshootingConfiguration Problems Dialtone Problems Infrastructure ProblemsMessage Description Action Handset Status MessagesMessage Description Action Do not Power OFF Message Description Action Wireless Telephone Configuration section Message Description Action Index
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