Polycom 72-1065-09, H340, I640, E340 manual Message Description Action

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SpectraLink Corporation

Configuration and Administration–NetLink e340/h340/ i640 Wireless Telephone

 

 

 

NetLink Telephony Gateway and SpectraLink Radio Protocol

 

 

 

 

 

 

 

Message

Description

Action

 

 

 

 

 

 

 

Files too big

Handset software download files are

Download new software from the SpectraLink

 

 

 

incorrect or corrupted.

site per section 8 Software Maintenance.

 

 

 

 

 

 

 

Flash config error

Handset internal configuration is corrupt.

Perform "Restore Defaults" operation via

 

 

 

 

administrator menus [or reprogram with

 

 

 

 

Configuration Cradle].

 

 

 

 

 

 

 

Initializing …

The handset is performing power on

None. This is informational only.

 

 

 

initialization.

 

 

 

 

 

 

 

 

Internal Err. # #

The handset has detected a fault from

Record the error code so it can be reported.

 

 

 

which it cannot recover.

Turn the handset off then on again.

 

 

 

OE = Error while writing the Flash (return

If error persists, try registering a different

 

 

 

handset to this telephone port.

 

 

 

handset to factory).

 

 

 

If error still persists, contact SpectraLink

 

 

 

 

 

 

 

OF = No functional code (contact

Technical Support and report the error.

 

 

 

SpectraLink Technical Support).

 

 

 

 

 

 

 

 

Multiple GW Reg

y…y = Gateway IP address

Check each NetLink Telephony Gateway for

 

 

yyy.yyy.yyy.yyy

Handset received responses from

the handset’s MAC address on the Telephone

 

 

 

multiple gateways; displays IP address of

Line Configuration screen. Delete any

 

 

 

one responding gateway.

duplicate entries leaving only one entry on the

 

 

 

 

correct Telephone Gateway and port for this

 

 

 

 

handset.

 

 

 

 

 

 

 

Must Upgrade SW!

Handset software is incompatible with

Download new software from the SpectraLink

 

 

 

hardware.

site per section 8 Software Maintenance.

 

 

 

 

 

 

 

Net Busy

x…x = AP MAC address

Try the call again later.

 

 

xxxxxxxxxxxx

Handset cannot obtain sufficient

 

 

 

 

bandwidth to support a call; displays

 

 

 

 

MAC of failing AP.

 

 

 

 

 

 

 

 

No DHCP Server

Handset is unable to contact the DHCP

Check that DNCP is operational and

 

 

 

server.

connected to WLAN or use Static IP

 

 

 

 

configuration in the handset.

 

 

 

 

 

 

 

No ESSID

Attempted to run site survey application

Let handset come completely up.

 

 

 

without an ESSID set.

Statically configure an ESSID in the Admin

 

 

 

 

menu.

 

 

 

 

 

 

 

No Func Code

Handset software download files are

Reconfigure the handset to gain access to the

 

 

 

incorrect or corrupted.

WLAN and download new code.

 

 

 

 

 

 

 

No GW Response

y…y = Gateway IP address

Verify that the NetLink Telephony Gateway is

 

 

yyy.yyy.yyy.yyy

Handset has lost contact with the NetLink

properly configured.

 

 

 

Telephony Gateway.

 

 

 

 

Handset cannot find an NetLink

 

 

 

 

Telephony Gateway.

 

 

 

 

Handset not registered on NetLink

 

 

 

 

Telephony Gateway.

 

 

 

 

 

 

 

 

 

NetLink Telephony Gateway is not

Verify that the NetLink Telephony Gateway is

 

 

 

working

powered on. If so, follow standard NetLink

 

 

 

 

Telephony Gateway troubleshooting

 

 

 

 

procedures.

 

 

 

No LAN connection at the AP or NetLink

Verify NetLink Telephony Gateway connection

 

 

 

Telephony Gateway.

to LAN and all APs.

 

 

 

 

 

 

PN: 72-1065-09-J.doc

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Contents Configuration and Administration NetLink e340/h340/i640 Wireless TelephoneSVP Trademark InformationImportant Safety Information Table of Contents Customer Support Hotline About This DocumentSpectraLink Corporation Model Numbers Related DocumentsSpectraLink Voice Priority SVP NetLink Wireless Telephone OverviewQoS and Security Quick Start Guide NetLink e340/h340 Wireless Telephone NetLink Wireless Telephone SpecificationsHandset Display Icon Icons shown in bold turns off when Audio featuresLine indicators Startup SequenceStandby on-hook Handset ModesActive off-hook FCN display Handset DisplaysLine display Menu displayAdmin Menu NetLink Wireless Telephone ConfigurationOpening the Admin menu Alphanumeric string entry Entering and editing Admin menu optionsTo Enter Press Admin Menu Items Nd Level Rd Level Th Level Admin menuPhone Config License Option Essid Select either WEP Off or WEP On Regulatory Domain User-defined Preferences Standby menu item Nd Level Rd Level Th Level Standby menuOff silent PBX PBX determines ring cadence e.g. the PBX may send System Info Current Channel X 1 2 3 4 5 6 7 8 New Channel = ? Requirements License ManagementConfiguration Process Testing a Handset Run Site Survey Diagnostic Tools7 b c Solving coverage issues Diagnostics ModeScreen M m m Screen Message type Errors Events Full Syslog ModeMessages are formatted like the following example Conducting a Site Survey Certifying the HandsetsNormal download messages Software MaintenanceDownload failure or recovery messages Upgrading handsetsAccess Point Problems TroubleshootingConfiguration Problems Dialtone Problems Infrastructure ProblemsMessage Description Action Handset Status MessagesMessage Description Action Do not Power OFF Message Description Action Wireless Telephone Configuration section Message Description Action Index
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