Polycom 32x manual Answering When in Another Call, To answer a call using the handset

Page 21

Chapter 2: Using Your Phone

•Using the handset

•Using the speakerphone

•Using the headset

In all cases, the active call displays on the screen showing call duration and destination.

If your phone is configured with multiple call appearances, see Answering Calls When the Phone has Multiple Call Appearances.

To answer a call using the handset:

•Pick up the handset.

To answer a call using Handsfree Speakerphone mode:

•With the handset on-hook, do one of the following steps:

○Press the Speakerphone Key.

○Press the Line Key with the incoming call (where the line status indicator is flashing green).

○Press the Answer soft key.

To answer a call using the headset:

•Press the Handset Key to answer the call through an optionally connected headset.

If Headset Memory Mode is activated, press the Line Key opposite the incoming call (where the line status indicator is flashing green) or the Answer soft key.

See Using a Headset.

Answering When in Another Call

If you have an active call and an incoming call arrives (on the same or a different Line Key), the following happens:

•A call waiting tone beeps.

•If your phone is configured for a single Line Key per line:

○The second call may cause a call waiting tone to beep and the second call appearance will display. The call waiting prompt identifying the incoming caller displays for 10 seconds. You can ignore, answer, or reject the call. (The Reject soft key on private lines only.)

○After this point, the active call is in focus and you must scroll to the incoming call appearance to answer.

11

Image 21

Contents Polycom SoundPoint IP 32x/33x User Guide Patent Information Trademark InformationDisclaimer Copyright NoticeContents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone About This Guide IntroductionWho Should Read This Guide? How This Guide is OrganizedConventions Used in This Guide What’s New in This GuideFollowing typographic conventions are used in this guide Recommended References Getting Help and SupportCustomer Feedback Getting Started with Your Phone Understanding the Phone Keypad Introducing Phone ComponentsGetting Started with Your Phone Phone Icons What Displays on the Screen?Timesaver Page Up and Page Down Shortcuts Navigating Menus, Lists, and FieldsUser Tip Entering Special Characters Entering Data and Editing FieldsTroubleshooting Phone Issues Registering the PhoneWeb Info Registering Standalone Phones To access the Web Configuration Utility for your phone Using the Polycom Web Configuration UtilityCalling and Answering Using Your PhoneAnswering When Not in Another Call Answering CallsUser Tip Answering Calls While Your Phone is Locked To answer a call using the handset Answering When in Another CallTo answer a call using Handsfree Speakerphone mode To answer a call using the headsetSoundPoint IP 32x/33x User Guide Placing Calls Answering Calls When the Phone has Multiple Call AppearancesTo place a call using the handset Calling Using the HandsetCalling Using a Headset Calling Using the SpeakerphoneTo place a call using Handsfree Speakerphone mode To place a call using a headsetEnding Calls Calling Using the Dial KeyCalling from Directories Calling by Speed DialingEnabling Headset Memory Mode Using a HeadsetTroubleshooting Dealing with Electrostatic Discharge Timesaver Quickly Ending a CallTo enable Headset Memory Mode Using Electronic HookswitchSelect Settings Basic Preferences Headset Headset Memory To activate Headset Memory ModeIgnoring Incoming Calls User Tip Anwering a Call when Silent Ringing is EnabledRejecting Incoming Calls To ignore a callAlternating Between Handset, Headset, and Speakerphone During CallsHolding and Resuming Calls User Tip Muting Yourself During a ConferenceTransferring Calls Handling Multiple Calls on HoldPerforming a Consultative Transfer Performing a Blind Transfer To perform a consultative transferTo perform a blind transfer To set up a conference call using the Conf soft key Setting Up ConferencesHosting Conference Calls User Tip Dialing a Phone NumberSplitting Conference Calls Holding and Resuming Conference CallsEnding Conference Calls Changing the Way Calls Are Answered To enable call forwarding to another partyForwarding All Calls to Another Party To end a conference callRejecting Calls from a Contact To disable call forwardingTroubleshooting I Can’t Reject Calls on a Shared Line Temporarily Refusing All Calls Do Not DisturbDiverting Calls from a Contact to Another Party To divert incoming calls from a contact to a third partyMultiple Lines and Do Not Disturb Working with Call ListsManaging Call Lists To manage the listed callsUser Tip Shortcuts to Call Lists Working with Your Contact Directory Searching Your Contact DirectoryAdding Contacts to Your Contact Directory Adding Contacts Manually To add a contact manuallyUser Tip Adding the First Contact To add a contact from a call list Adding Contacts from Call ListsTo update a contact Updating Your Contact DirectoryUser Tip Verifying Contacts or Adding More Information Deleting Contacts from Your Contact Directory To delete a contact from the local contact directoryTimesaver Quickly Updating Contacts Searching Your Corporate Directory Working with Your Corporate DirectorySee Searching Your Corporate Directory Select Settings Basic Ring Type Controlling What is HeardChanging the Ring Tone Changing the Ring Tone for Your PhoneChanging the Ringer Volume Changing the Speaker VolumeChoosing Where You Hear Sound Effects Setting Ring Tones for ContactsManaging Speed Dials Assigning Speed Dial Indexes To add or edit a speed dial index for an existing contactTo assign a new speed dial key Timesaver Quickly Accessing Voicemail Accessing VoicemailTo listen to voice messages User Tip Assigning Speed Dial Index ValuesSupporting Multiple Lines Working with Multiple and Shared LinesSupporting Multiple Line Keys Per Line Supporting Multiple Call AppearancesSupporting Shared Lines Locking and Unlocking Your Phone To change your user password About Your User PasswordLocking and Unlocking Your Phone To lock your phoneCalling and Answering from a Locked Phone Default setting is Allow ringing when lockedTo unlock your phone To call an authorized number from a locked phoneTo answer a call on a locked phone Logging Into PhonesTo log in to a phone Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User PasswordUsing Your Phone Page Using the Advanced Features of Your Phone Troubleshooting I Can’t Access Automatic Call DistributionSIP-B Automatic Call Distribution Logging Into and Out of ACD Setting ACD Agent AvailabilityUpdating Your Presence Settings Using Buddy ListsManaging Buddies Updating Your Buddy ListBlocking and Unblocking Your Buddies Integrating With Microsoft Live Communications ServerTo add or delete a contact from your buddy status list To block or unblock a contact from your buddy listUsing the Advanced Features of Your Phone Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Timesaver Sending a PTT Broadcast to the Default ChannelReceiving PTT Broadcasts Changing Where Broadcasts are Played Adjusting the Volume of PTT BroadcastsReplying to PTT Broadcasts Ending PTT BroadcastsUpdating the Default Channel Updating Channel SubscriptionsAllowing PTT Broadcasts to Play During Active Calls Sending and Receiving Pages Group Paging ModeSending Pages To send aReceiving Pages Timesaver Sending a Group Page to the Default Paging GroupAdjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Allowing Pages to Play During Active Calls Updating Paging Group SubscriptionsTo update your phone’s configuration Updating Your Phone’s ConfigurationRestarting Your Phone To restart the phonePage To configure the time and date Customizing Your PhoneChanging the Time and Date Display Changing the Backlight Select Settings Basic Backlight IntensityChanging the Backlight Brightness To modify the backlight intensityChanging the Backlight Timeout Changing the Language Select Settings Basic Preferences Directory searchSaving the Contact Directory Search Filter To change the languageUser Tip Contact Directory Reconfiguration Page Power and Startup Issues Troubleshooting Your PhoneControls Access to Screen and SystemsThere is no dial tone CallingDisplay Service Unavailable message displays on the screenTesting Phone Hardware AudioProductivity Suite SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Safety and Compliance Warranty ExclusiveRussian Compliance Grant of License End-User License Agreement for Polycom SoftwareSupport Services Termination Limitation of Liability USA