Polycom 32x manual Performing a Blind Transfer, To perform a consultative transfer

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SoundPoint IP 32x/33x User Guide

To perform a consultative transfer:

1During a call, press Trans soft key. The active call is placed on hold.

2Do one of the following steps:

○Enter the number to which you want to transfer the call. A normal (or consultative) transfer is assumed.

○Press the Normal soft key to access the local contact directory, corporate directory, or received callers list. Then choose either the Dir or Callers soft key. Choose the number to which you want to transfer the call.

3As soon as the ring-back sound is heard or after the party answers, press Trans soft key to complete the transfer.

You can talk privately to the party to which you are transferring the call before the transfer is completed.

If you are using a handset, you can complete the transfer by hanging up.

You can cancel the transfer before the call connects by pressing the Cancel soft key.

Performing a Blind Transfer

When you use a blind transfer, you transfer a call without speaking to the party to whom you’re transferring the call. The call is automatically transferred as soon as you dial the party’s number.

To perform a blind transfer:

1During a call, press the Trans soft key.

2Press the Blind soft key.

3From the Blind Transfer to: screen, place a call to the party to whom you want to transfer the call. (See Placing Calls.)

If you want to cancel the transfer (before the call is placed), and return to the original call, press the Cancel soft key.

The call automatically transfers to your specified party.

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Contents Polycom SoundPoint IP 32x/33x User Guide Trademark Information Patent InformationDisclaimer Copyright NoticeContents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone Introduction About This GuideWho Should Read This Guide? How This Guide is OrganizedWhat’s New in This Guide Conventions Used in This GuideFollowing typographic conventions are used in this guide Customer Feedback Recommended ReferencesGetting Help and Support Getting Started with Your Phone Introducing Phone Components Understanding the Phone KeypadGetting Started with Your Phone What Displays on the Screen? Phone IconsNavigating Menus, Lists, and Fields Timesaver Page Up and Page Down ShortcutsEntering Data and Editing Fields User Tip Entering Special CharactersWeb Info Registering Standalone Phones Troubleshooting Phone IssuesRegistering the Phone Using the Polycom Web Configuration Utility To access the Web Configuration Utility for your phoneUsing Your Phone Calling and AnsweringUser Tip Answering Calls While Your Phone is Locked Answering When Not in Another CallAnswering Calls Answering When in Another Call To answer a call using the handsetTo answer a call using Handsfree Speakerphone mode To answer a call using the headsetSoundPoint IP 32x/33x User Guide Answering Calls When the Phone has Multiple Call Appearances Placing CallsCalling Using the Handset To place a call using the handsetCalling Using the Speakerphone Calling Using a HeadsetTo place a call using Handsfree Speakerphone mode To place a call using a headsetCalling Using the Dial Key Ending CallsCalling from Directories Calling by Speed DialingUsing a Headset Enabling Headset Memory ModeTroubleshooting Dealing with Electrostatic Discharge Timesaver Quickly Ending a CallUsing Electronic Hookswitch To enable Headset Memory ModeSelect Settings Basic Preferences Headset Headset Memory To activate Headset Memory ModeUser Tip Anwering a Call when Silent Ringing is Enabled Ignoring Incoming CallsRejecting Incoming Calls To ignore a callDuring Calls Alternating Between Handset, Headset, and SpeakerphoneHolding and Resuming Calls User Tip Muting Yourself During a ConferencePerforming a Consultative Transfer Transferring CallsHandling Multiple Calls on Hold To perform a blind transfer Performing a Blind TransferTo perform a consultative transfer Setting Up Conferences To set up a conference call using the Conf soft keyHosting Conference Calls User Tip Dialing a Phone NumberEnding Conference Calls Splitting Conference CallsHolding and Resuming Conference Calls To enable call forwarding to another party Changing the Way Calls Are AnsweredForwarding All Calls to Another Party To end a conference callTo disable call forwarding Rejecting Calls from a ContactTemporarily Refusing All Calls Do Not Disturb Troubleshooting I Can’t Reject Calls on a Shared LineDiverting Calls from a Contact to Another Party To divert incoming calls from a contact to a third partyWorking with Call Lists Multiple Lines and Do Not DisturbUser Tip Shortcuts to Call Lists Managing Call ListsTo manage the listed calls Adding Contacts to Your Contact Directory Working with Your Contact DirectorySearching Your Contact Directory User Tip Adding the First Contact Adding Contacts ManuallyTo add a contact manually Adding Contacts from Call Lists To add a contact from a call listUser Tip Verifying Contacts or Adding More Information To update a contactUpdating Your Contact Directory Timesaver Quickly Updating Contacts Deleting Contacts from Your Contact DirectoryTo delete a contact from the local contact directory Working with Your Corporate Directory Searching Your Corporate DirectorySee Searching Your Corporate Directory Controlling What is Heard Select Settings Basic Ring TypeChanging the Ring Tone Changing the Ring Tone for Your PhoneChanging the Speaker Volume Changing the Ringer VolumeChoosing Where You Hear Sound Effects Setting Ring Tones for ContactsManaging Speed Dials To assign a new speed dial key Assigning Speed Dial IndexesTo add or edit a speed dial index for an existing contact Accessing Voicemail Timesaver Quickly Accessing VoicemailTo listen to voice messages User Tip Assigning Speed Dial Index ValuesWorking with Multiple and Shared Lines Supporting Multiple LinesSupporting Multiple Line Keys Per Line Supporting Multiple Call AppearancesSupporting Shared Lines Locking and Unlocking Your Phone About Your User Password To change your user passwordLocking and Unlocking Your Phone To lock your phoneDefault setting is Allow ringing when locked Calling and Answering from a Locked PhoneTo unlock your phone To call an authorized number from a locked phoneLogging Into Phones To answer a call on a locked phoneLogging In and Out of a Phone To log in to a phoneTo log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out StateUsing Your Phone Page SIP-B Automatic Call Distribution Using the Advanced Features of Your PhoneTroubleshooting I Can’t Access Automatic Call Distribution Setting ACD Agent Availability Logging Into and Out of ACDUsing Buddy Lists Updating Your Presence SettingsManaging Buddies Updating Your Buddy ListIntegrating With Microsoft Live Communications Server Blocking and Unblocking Your BuddiesTo add or delete a contact from your buddy status list To block or unblock a contact from your buddy listUsing the Advanced Features of Your Phone Sending and Receiving PTT Broadcasts Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode Timesaver Sending a PTT Broadcast to the Default Channel To send a PTT broadcastReceiving PTT Broadcasts Adjusting the Volume of PTT Broadcasts Changing Where Broadcasts are PlayedReplying to PTT Broadcasts Ending PTT BroadcastsAllowing PTT Broadcasts to Play During Active Calls Updating the Default ChannelUpdating Channel Subscriptions Group Paging Mode Sending and Receiving PagesSending Pages To send aTimesaver Sending a Group Page to the Default Paging Group Receiving PagesUpdating the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Updating Paging Group Subscriptions Allowing Pages to Play During Active CallsUpdating Your Phone’s Configuration To update your phone’s configurationRestarting Your Phone To restart the phonePage Changing the Time and Date Display To configure the time and dateCustomizing Your Phone Select Settings Basic Backlight Intensity Changing the BacklightChanging the Backlight Brightness To modify the backlight intensityChanging the Backlight Timeout Select Settings Basic Preferences Directory search Changing the LanguageSaving the Contact Directory Search Filter To change the languageUser Tip Contact Directory Reconfiguration Page Troubleshooting Your Phone Power and Startup IssuesAccess to Screen and Systems ControlsCalling There is no dial toneService Unavailable message displays on the screen DisplayProductivity Suite Testing Phone HardwareAudio SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Warranty Exclusive Safety and ComplianceRussian Compliance End-User License Agreement for Polycom Software Grant of LicenseSupport Services Termination Limitation of Liability USA