Polycom 32x manual Introduction, About This Guide, Who Should Read This Guide?

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Introduction

About This Guide

The Polycom® SoundPoint® IP 32x/33x User Guide provides instructions for using your SoundPoint IP 32x/33x phone. It will help you understand the phone’s features and help you perform the following tasks:

•Basic tasks like placing and answering calls.

•Advanced tasks like using buddy lists and locking your phone.

•Troubleshoot common phone issues.

Who Should Read This Guide?

Phone users should read this guide to learn how to their SoundPoint IP 32x/33x phone. System administrators should read this guide to learn about the SoundPoint IP 32x/33x phone-specific features.

This guide describes user-level tasks.

How This Guide is Organized

This guide is organized into five chapters as follows:

•Chapter 1, “Getting Started with Your Phone”, introduces the SoundPoint IP 32x/33x phone, running the latest Polycom UC Software.

•In Chapter 2, “Using Your Phone”, you learn how to place and answering calls, hold and resume active calls, set up conference calls, and work with call lists, the contact directory, and the corporate directory. You also learn to manage speed dials and access voicemail.

•In Chapter 3, “Using the Advanced Features of Your Phone”, you learn how to use buddy lists and broadcast messages, and how to update your phone’s configuration.

•Chapter 4, “Customizing the Phone”, provides instructions on how to make basic changes to the phone’s display.

•Chapter 5, “Troubleshooting Your Phone”, explains error messages and what to do if you have issues with your phone.

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Contents Polycom SoundPoint IP 32x/33x User Guide Copyright Notice Trademark InformationPatent Information DisclaimerContents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone How This Guide is Organized IntroductionAbout This Guide Who Should Read This Guide?Conventions Used in This Guide What’s New in This GuideFollowing typographic conventions are used in this guide Getting Help and Support Recommended ReferencesCustomer Feedback Getting Started with Your Phone Understanding the Phone Keypad Introducing Phone ComponentsGetting Started with Your Phone Phone Icons What Displays on the Screen?Timesaver Page Up and Page Down Shortcuts Navigating Menus, Lists, and FieldsUser Tip Entering Special Characters Entering Data and Editing FieldsRegistering the Phone Troubleshooting Phone IssuesWeb Info Registering Standalone Phones To access the Web Configuration Utility for your phone Using the Polycom Web Configuration UtilityCalling and Answering Using Your PhoneAnswering Calls Answering When Not in Another CallUser Tip Answering Calls While Your Phone is Locked To answer a call using the headset Answering When in Another CallTo answer a call using the handset To answer a call using Handsfree Speakerphone modeSoundPoint IP 32x/33x User Guide Placing Calls Answering Calls When the Phone has Multiple Call AppearancesTo place a call using the handset Calling Using the HandsetTo place a call using a headset Calling Using the SpeakerphoneCalling Using a Headset To place a call using Handsfree Speakerphone modeCalling by Speed Dialing Calling Using the Dial KeyEnding Calls Calling from DirectoriesTimesaver Quickly Ending a Call Using a HeadsetEnabling Headset Memory Mode Troubleshooting Dealing with Electrostatic DischargeTo activate Headset Memory Mode Using Electronic HookswitchTo enable Headset Memory Mode Select Settings Basic Preferences Headset Headset MemoryTo ignore a call User Tip Anwering a Call when Silent Ringing is EnabledIgnoring Incoming Calls Rejecting Incoming CallsUser Tip Muting Yourself During a Conference During CallsAlternating Between Handset, Headset, and Speakerphone Holding and Resuming CallsHandling Multiple Calls on Hold Transferring CallsPerforming a Consultative Transfer To perform a consultative transfer Performing a Blind TransferTo perform a blind transfer User Tip Dialing a Phone Number Setting Up ConferencesTo set up a conference call using the Conf soft key Hosting Conference CallsHolding and Resuming Conference Calls Splitting Conference CallsEnding Conference Calls To end a conference call To enable call forwarding to another partyChanging the Way Calls Are Answered Forwarding All Calls to Another PartyRejecting Calls from a Contact To disable call forwardingTo divert incoming calls from a contact to a third party Temporarily Refusing All Calls Do Not DisturbTroubleshooting I Can’t Reject Calls on a Shared Line Diverting Calls from a Contact to Another PartyMultiple Lines and Do Not Disturb Working with Call ListsTo manage the listed calls Managing Call ListsUser Tip Shortcuts to Call Lists Searching Your Contact Directory Working with Your Contact DirectoryAdding Contacts to Your Contact Directory To add a contact manually Adding Contacts ManuallyUser Tip Adding the First Contact To add a contact from a call list Adding Contacts from Call ListsUpdating Your Contact Directory To update a contactUser Tip Verifying Contacts or Adding More Information To delete a contact from the local contact directory Deleting Contacts from Your Contact DirectoryTimesaver Quickly Updating Contacts Searching Your Corporate Directory Working with Your Corporate DirectorySee Searching Your Corporate Directory Changing the Ring Tone for Your Phone Controlling What is HeardSelect Settings Basic Ring Type Changing the Ring ToneSetting Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound EffectsManaging Speed Dials To add or edit a speed dial index for an existing contact Assigning Speed Dial IndexesTo assign a new speed dial key User Tip Assigning Speed Dial Index Values Accessing VoicemailTimesaver Quickly Accessing Voicemail To listen to voice messagesSupporting Multiple Call Appearances Working with Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Line Keys Per LineSupporting Shared Lines Locking and Unlocking Your Phone To lock your phone About Your User PasswordTo change your user password Locking and Unlocking Your PhoneTo call an authorized number from a locked phone Default setting is Allow ringing when lockedCalling and Answering from a Locked Phone To unlock your phoneTo answer a call on a locked phone Logging Into PhonesTo log in to a phone Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User PasswordUsing Your Phone Page Troubleshooting I Can’t Access Automatic Call Distribution Using the Advanced Features of Your PhoneSIP-B Automatic Call Distribution Logging Into and Out of ACD Setting ACD Agent AvailabilityUpdating Your Buddy List Using Buddy ListsUpdating Your Presence Settings Managing BuddiesTo block or unblock a contact from your buddy list Integrating With Microsoft Live Communications ServerBlocking and Unblocking Your Buddies To add or delete a contact from your buddy status listUsing the Advanced Features of Your Phone Push-to-Talk Mode Broadcasting Messages Using Push-to-Talk and Group PagingSending and Receiving PTT Broadcasts To send a PTT broadcast Timesaver Sending a PTT Broadcast to the Default ChannelReceiving PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Replying to PTT BroadcastsUpdating Channel Subscriptions Updating the Default ChannelAllowing PTT Broadcasts to Play During Active Calls To send a Group Paging ModeSending and Receiving Pages Sending PagesReceiving Pages Timesaver Sending a Group Page to the Default Paging GroupChanging Where Pages are Played Adjusting the Volume of PagesUpdating the Default Paging Group Allowing Pages to Play During Active Calls Updating Paging Group SubscriptionsTo restart the phone Updating Your Phone’s ConfigurationTo update your phone’s configuration Restarting Your PhonePage Customizing Your Phone To configure the time and dateChanging the Time and Date Display To modify the backlight intensity Select Settings Basic Backlight IntensityChanging the Backlight Changing the Backlight BrightnessChanging the Backlight Timeout To change the language Select Settings Basic Preferences Directory searchChanging the Language Saving the Contact Directory Search FilterUser Tip Contact Directory Reconfiguration Page Power and Startup Issues Troubleshooting Your PhoneControls Access to Screen and SystemsThere is no dial tone CallingDisplay Service Unavailable message displays on the screenAudio Testing Phone HardwareProductivity Suite SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Safety and Compliance Warranty ExclusiveRussian Compliance Grant of License End-User License Agreement for Polycom SoftwareSupport Services Termination Limitation of Liability USA