Polycom 32x manual Controls, Access to Screen and Systems

Page 86

SoundPoint IP 32x/33x User Guide

Controls

Table 5-2: Control

The dial pad does not work

If the dial pad on your phone does not respond, do one of the following:

•Check for a response from other feature keys or from the dial pad.

•Place a call to the phone from a known working telephone. Check for display updates.

•Check if the LAN port is active or inactive. Press the menu key, and then select Status > Network > Ethernet. From the Ethernet page, scroll to the LAN port field and verify that it is active.

•Check the termination at the switch or hub end of the network LAN cable. Ensure that the switch/hub port connected to the telephone is operational (if not accessible, contact your system administrator).

•Before restarting your phone (see Restarting Your Phone), contact your system administrator. Your system administrator may want to troubleshoot your phone in more detail before restarting the phone and losing current status information.

Access to Screen and Systems

Table 5-3: Screens and Systems

There is no response from feature key presses

If your phone is not in the active state, do one of the following:

•Press the keys more slowly.

•Check with your system administrator to see if the key has been mapped to a different function or is disabled.

•Place a call to the phone to check that inbound call display and ringing is normal. If successful, try to press feature keys within the call to access the Menu, for example.

•To confirm that the line is active, press the Menu key, and then select Status > Lines > Line Information.

From the Line Information page, verify that your phone line is registered (the icon displays).

•To attempt re-registration to the call server, restart your phone. Contact your system administrator.

The display shows the message Network is Down

If you see this message, the LAN cable is not properly connected. Do one of the following:

•Check termination at the switch or hub (furthest end of the cable from the phone).

•Check that the switch or hub is operational (flashing link/status lights) or contact your system administrator.

•Check if the LAN port is active or inactive. Press the menu key, and then select Status > Network > Ethernet. From the Ethernet page, scroll to the LAN port field and verify that it is active.

•To attempt re-registration to the call server, restart your phone. Contact your system administrator.

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Contents Polycom SoundPoint IP 32x/33x User Guide Disclaimer Trademark InformationPatent Information Copyright NoticeContents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone Who Should Read This Guide? IntroductionAbout This Guide How This Guide is OrganizedWhat’s New in This Guide Conventions Used in This GuideFollowing typographic conventions are used in this guide Customer Feedback Recommended ReferencesGetting Help and Support Getting Started with Your Phone Introducing Phone Components Understanding the Phone KeypadGetting Started with Your Phone What Displays on the Screen? Phone IconsNavigating Menus, Lists, and Fields Timesaver Page Up and Page Down ShortcutsEntering Data and Editing Fields User Tip Entering Special CharactersWeb Info Registering Standalone Phones Troubleshooting Phone IssuesRegistering the Phone Using the Polycom Web Configuration Utility To access the Web Configuration Utility for your phoneUsing Your Phone Calling and AnsweringUser Tip Answering Calls While Your Phone is Locked Answering When Not in Another CallAnswering Calls To answer a call using Handsfree Speakerphone mode Answering When in Another CallTo answer a call using the handset To answer a call using the headsetSoundPoint IP 32x/33x User Guide Answering Calls When the Phone has Multiple Call Appearances Placing CallsCalling Using the Handset To place a call using the handsetTo place a call using Handsfree Speakerphone mode Calling Using the SpeakerphoneCalling Using a Headset To place a call using a headsetCalling from Directories Calling Using the Dial KeyEnding Calls Calling by Speed DialingTroubleshooting Dealing with Electrostatic Discharge Using a HeadsetEnabling Headset Memory Mode Timesaver Quickly Ending a CallSelect Settings Basic Preferences Headset Headset Memory Using Electronic HookswitchTo enable Headset Memory Mode To activate Headset Memory ModeRejecting Incoming Calls User Tip Anwering a Call when Silent Ringing is EnabledIgnoring Incoming Calls To ignore a callHolding and Resuming Calls During CallsAlternating Between Handset, Headset, and Speakerphone User Tip Muting Yourself During a ConferencePerforming a Consultative Transfer Transferring CallsHandling Multiple Calls on Hold To perform a blind transfer Performing a Blind TransferTo perform a consultative transfer Hosting Conference Calls Setting Up ConferencesTo set up a conference call using the Conf soft key User Tip Dialing a Phone NumberEnding Conference Calls Splitting Conference CallsHolding and Resuming Conference Calls Forwarding All Calls to Another Party To enable call forwarding to another partyChanging the Way Calls Are Answered To end a conference callTo disable call forwarding Rejecting Calls from a ContactDiverting Calls from a Contact to Another Party Temporarily Refusing All Calls Do Not DisturbTroubleshooting I Can’t Reject Calls on a Shared Line To divert incoming calls from a contact to a third partyWorking with Call Lists Multiple Lines and Do Not DisturbUser Tip Shortcuts to Call Lists Managing Call ListsTo manage the listed calls Adding Contacts to Your Contact Directory Working with Your Contact DirectorySearching Your Contact Directory User Tip Adding the First Contact Adding Contacts ManuallyTo add a contact manually Adding Contacts from Call Lists To add a contact from a call listUser Tip Verifying Contacts or Adding More Information To update a contactUpdating Your Contact Directory Timesaver Quickly Updating Contacts Deleting Contacts from Your Contact DirectoryTo delete a contact from the local contact directory Working with Your Corporate Directory Searching Your Corporate DirectorySee Searching Your Corporate Directory Changing the Ring Tone Controlling What is HeardSelect Settings Basic Ring Type Changing the Ring Tone for Your PhoneChoosing Where You Hear Sound Effects Changing the Speaker VolumeChanging the Ringer Volume Setting Ring Tones for ContactsManaging Speed Dials To assign a new speed dial key Assigning Speed Dial IndexesTo add or edit a speed dial index for an existing contact To listen to voice messages Accessing VoicemailTimesaver Quickly Accessing Voicemail User Tip Assigning Speed Dial Index ValuesSupporting Multiple Line Keys Per Line Working with Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Call AppearancesSupporting Shared Lines Locking and Unlocking Your Phone Locking and Unlocking Your Phone About Your User PasswordTo change your user password To lock your phoneTo unlock your phone Default setting is Allow ringing when lockedCalling and Answering from a Locked Phone To call an authorized number from a locked phoneLogging Into Phones To answer a call on a locked phoneLogging In and Out of a Phone To log in to a phoneTo log out of a phone Changing Your User Password Placing Calls from Phones that are in the Logged Out StateUsing Your Phone Page SIP-B Automatic Call Distribution Using the Advanced Features of Your PhoneTroubleshooting I Can’t Access Automatic Call Distribution Setting ACD Agent Availability Logging Into and Out of ACDManaging Buddies Using Buddy ListsUpdating Your Presence Settings Updating Your Buddy ListTo add or delete a contact from your buddy status list Integrating With Microsoft Live Communications ServerBlocking and Unblocking Your Buddies To block or unblock a contact from your buddy listUsing the Advanced Features of Your Phone Sending and Receiving PTT Broadcasts Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode Timesaver Sending a PTT Broadcast to the Default Channel To send a PTT broadcastReceiving PTT Broadcasts Replying to PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Ending PTT BroadcastsAllowing PTT Broadcasts to Play During Active Calls Updating the Default ChannelUpdating Channel Subscriptions Sending Pages Group Paging ModeSending and Receiving Pages To send aTimesaver Sending a Group Page to the Default Paging Group Receiving PagesUpdating the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Updating Paging Group Subscriptions Allowing Pages to Play During Active CallsRestarting Your Phone Updating Your Phone’s ConfigurationTo update your phone’s configuration To restart the phonePage Changing the Time and Date Display To configure the time and dateCustomizing Your Phone Changing the Backlight Brightness Select Settings Basic Backlight IntensityChanging the Backlight To modify the backlight intensityChanging the Backlight Timeout Saving the Contact Directory Search Filter Select Settings Basic Preferences Directory searchChanging the Language To change the languageUser Tip Contact Directory Reconfiguration Page Troubleshooting Your Phone Power and Startup IssuesAccess to Screen and Systems ControlsCalling There is no dial toneService Unavailable message displays on the screen DisplayProductivity Suite Testing Phone HardwareAudio SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Warranty Exclusive Safety and ComplianceRussian Compliance End-User License Agreement for Polycom Software Grant of LicenseSupport Services Termination Limitation of Liability USA
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