Polycom 32x manual Getting Started with Your Phone

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Chapter 1: Getting Started with Your Phone

This chapter includes overview information that you may find helpful when you’re just starting to learn about your Polycom ® SoundPoint® IP 32x/33x desktop phone, or when you have experience, but you need a quick refresher.

Note: Phone Features Not Available

Certain phone settings are configurable by your system administrator and may not be available on your phone.

The SoundPoint IP 32x/33x provides a powerful, yet flexible IP communications solution, delivering excellent voice quality. The graphic display supplies content for call information, multiple languages, directory access, and system status. The SoundPoint IP 32x/33x supports advanced functionality, including multiple call and flexible line appearances, presence, custom ring tones, local conferencing, HTTPS secure provisioning, and Polycom’s superb voice quality. The SoundPoint IP 335 uses Polycom® HD™ Voice technology.

Topics in this chapter include:

•Introducing Phone Components

•Understanding the Phone Keypad

•What Displays on the Screen?

•Navigating Menus, Lists, and Fields

•Entering Data and Editing Fields

•Registering the Phone

•Troubleshooting Phone Issues

•Using the Polycom Web Configuration Utility

To customize your phone, see Customizing Your Phone. To read about the phone’s basic features, see Using Your Phone. To read about the phone’s advanced features, see Using the Advanced Features of Your Phone.

If you require additional information or assistance with your new phone, contact your system administrator.

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Contents Polycom SoundPoint IP 32x/33x User Guide Copyright Notice Trademark InformationPatent Information DisclaimerContents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone How This Guide is Organized IntroductionAbout This Guide Who Should Read This Guide?Conventions Used in This Guide What’s New in This GuideFollowing typographic conventions are used in this guide Customer Feedback Recommended ReferencesGetting Help and Support Getting Started with Your Phone Understanding the Phone Keypad Introducing Phone ComponentsGetting Started with Your Phone Phone Icons What Displays on the Screen?Timesaver Page Up and Page Down Shortcuts Navigating Menus, Lists, and FieldsUser Tip Entering Special Characters Entering Data and Editing FieldsWeb Info Registering Standalone Phones Troubleshooting Phone IssuesRegistering the Phone To access the Web Configuration Utility for your phone Using the Polycom Web Configuration UtilityCalling and Answering Using Your PhoneUser Tip Answering Calls While Your Phone is Locked Answering When Not in Another CallAnswering Calls To answer a call using the headset Answering When in Another CallTo answer a call using the handset To answer a call using Handsfree Speakerphone modeSoundPoint IP 32x/33x User Guide Placing Calls Answering Calls When the Phone has Multiple Call AppearancesTo place a call using the handset Calling Using the HandsetTo place a call using a headset Calling Using the SpeakerphoneCalling Using a Headset To place a call using Handsfree Speakerphone modeCalling by Speed Dialing Calling Using the Dial KeyEnding Calls Calling from DirectoriesTimesaver Quickly Ending a Call Using a HeadsetEnabling Headset Memory Mode Troubleshooting Dealing with Electrostatic DischargeTo activate Headset Memory Mode Using Electronic HookswitchTo enable Headset Memory Mode Select Settings Basic Preferences Headset Headset MemoryTo ignore a call User Tip Anwering a Call when Silent Ringing is EnabledIgnoring Incoming Calls Rejecting Incoming CallsUser Tip Muting Yourself During a Conference During CallsAlternating Between Handset, Headset, and Speakerphone Holding and Resuming CallsPerforming a Consultative Transfer Transferring CallsHandling Multiple Calls on Hold To perform a blind transfer Performing a Blind TransferTo perform a consultative transfer User Tip Dialing a Phone Number Setting Up ConferencesTo set up a conference call using the Conf soft key Hosting Conference CallsEnding Conference Calls Splitting Conference CallsHolding and Resuming Conference Calls To end a conference call To enable call forwarding to another partyChanging the Way Calls Are Answered Forwarding All Calls to Another PartyRejecting Calls from a Contact To disable call forwardingTo divert incoming calls from a contact to a third party Temporarily Refusing All Calls Do Not DisturbTroubleshooting I Can’t Reject Calls on a Shared Line Diverting Calls from a Contact to Another PartyMultiple Lines and Do Not Disturb Working with Call ListsUser Tip Shortcuts to Call Lists Managing Call ListsTo manage the listed calls Adding Contacts to Your Contact Directory Working with Your Contact DirectorySearching Your Contact Directory User Tip Adding the First Contact Adding Contacts ManuallyTo add a contact manually To add a contact from a call list Adding Contacts from Call ListsUser Tip Verifying Contacts or Adding More Information To update a contactUpdating Your Contact Directory Timesaver Quickly Updating Contacts Deleting Contacts from Your Contact DirectoryTo delete a contact from the local contact directory Searching Your Corporate Directory Working with Your Corporate DirectorySee Searching Your Corporate Directory Changing the Ring Tone for Your Phone Controlling What is HeardSelect Settings Basic Ring Type Changing the Ring ToneSetting Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound EffectsManaging Speed Dials To assign a new speed dial key Assigning Speed Dial IndexesTo add or edit a speed dial index for an existing contact User Tip Assigning Speed Dial Index Values Accessing VoicemailTimesaver Quickly Accessing Voicemail To listen to voice messagesSupporting Multiple Call Appearances Working with Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Line Keys Per LineSupporting Shared Lines Locking and Unlocking Your Phone To lock your phone About Your User PasswordTo change your user password Locking and Unlocking Your PhoneTo call an authorized number from a locked phone Default setting is Allow ringing when lockedCalling and Answering from a Locked Phone To unlock your phoneTo answer a call on a locked phone Logging Into PhonesTo log in to a phone Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User PasswordUsing Your Phone Page SIP-B Automatic Call Distribution Using the Advanced Features of Your PhoneTroubleshooting I Can’t Access Automatic Call Distribution Logging Into and Out of ACD Setting ACD Agent AvailabilityUpdating Your Buddy List Using Buddy ListsUpdating Your Presence Settings Managing BuddiesTo block or unblock a contact from your buddy list Integrating With Microsoft Live Communications ServerBlocking and Unblocking Your Buddies To add or delete a contact from your buddy status listUsing the Advanced Features of Your Phone Sending and Receiving PTT Broadcasts Broadcasting Messages Using Push-to-Talk and Group PagingPush-to-Talk Mode To send a PTT broadcast Timesaver Sending a PTT Broadcast to the Default ChannelReceiving PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Replying to PTT BroadcastsAllowing PTT Broadcasts to Play During Active Calls Updating the Default ChannelUpdating Channel Subscriptions To send a Group Paging ModeSending and Receiving Pages Sending PagesReceiving Pages Timesaver Sending a Group Page to the Default Paging GroupUpdating the Default Paging Group Adjusting the Volume of PagesChanging Where Pages are Played Allowing Pages to Play During Active Calls Updating Paging Group SubscriptionsTo restart the phone Updating Your Phone’s ConfigurationTo update your phone’s configuration Restarting Your PhonePage Changing the Time and Date Display To configure the time and dateCustomizing Your Phone To modify the backlight intensity Select Settings Basic Backlight IntensityChanging the Backlight Changing the Backlight BrightnessChanging the Backlight Timeout To change the language Select Settings Basic Preferences Directory searchChanging the Language Saving the Contact Directory Search FilterUser Tip Contact Directory Reconfiguration Page Power and Startup Issues Troubleshooting Your PhoneControls Access to Screen and SystemsThere is no dial tone CallingDisplay Service Unavailable message displays on the screenProductivity Suite Testing Phone HardwareAudio SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Safety and Compliance Warranty ExclusiveRussian Compliance Grant of License End-User License Agreement for Polycom SoftwareSupport Services Termination Limitation of Liability USA