Polycom 32x manual Calling, There is no dial tone

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Chapter 5: Troubleshooting Your Phone

Calling

Table 5-4: Calling

There is no dial tone

If there is no dial tone, power may not be correctly supplied to the phone, try one of the following:

•Check that the display is illuminated.

•Make sure the LAN cable is inserted properly at the rear of the phone (try unplugging and re-inserting the cable).

•If using in-line powering, have your system administrator check that the switch is supplying power to the phone.

The dial tone is not present on one of the audio paths

If dial tone is not present on one of the audio paths, do one of the following:

•Switch between Handset, Headset (if present) or Hands-Free Speakerphone to see if dial tone is present on another path.

•If dial tone exists on another path, connect a different handset or headset to isolate the problem.

The line icon shows an unregistered line icon

If you see the following icon , your phone is unregistered. If your phone is not registered, contact your system administrator.

The phone does not ring

If there is a no ring tone, but the phone displays a visual indication when it receives an incoming call, do the following:

•Adjust the ring level from the front panel using the volume up/down keys.

•Check the status of handset, headset (if connected) and through the Hands-Free Speakerphone.. If outbound or inbound calling is unsuccessful:

•Place a call to the phone under investigation. Check that the display indicates incoming call information.

•Lift the handset. Ensure the dial tone is present and place a call to another extension or number. Check that the display changes in response.

If the ringer is turned off:

•During an incoming call, lift the handset, press the Speakerphone key or press the Headset key to obtain a dial tone.

•Press the ringing Line Key or the Answer soft key to answer the call.

•If the handset is off-hook when you press the Answer soft key or the Line Key, the call is routed to the handset.

•If the handset is on-hook when you press the Answer soft key or Line Key, the call is routed to the speaker.

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Contents Polycom SoundPoint IP 32x/33x User Guide Copyright Notice Trademark InformationPatent Information DisclaimerContents Alternating Between Handset, Headset, and Speakerphone Using the Advanced Features of Your Phone Customizing Your Phone How This Guide is Organized IntroductionAbout This Guide Who Should Read This Guide?Conventions Used in This Guide What’s New in This GuideFollowing typographic conventions are used in this guide Recommended References Getting Help and SupportCustomer Feedback Getting Started with Your Phone Understanding the Phone Keypad Introducing Phone ComponentsGetting Started with Your Phone Phone Icons What Displays on the Screen?Timesaver Page Up and Page Down Shortcuts Navigating Menus, Lists, and FieldsUser Tip Entering Special Characters Entering Data and Editing FieldsTroubleshooting Phone Issues Registering the PhoneWeb Info Registering Standalone Phones To access the Web Configuration Utility for your phone Using the Polycom Web Configuration UtilityCalling and Answering Using Your PhoneAnswering When Not in Another Call Answering CallsUser Tip Answering Calls While Your Phone is Locked To answer a call using the headset Answering When in Another CallTo answer a call using the handset To answer a call using Handsfree Speakerphone modeSoundPoint IP 32x/33x User Guide Placing Calls Answering Calls When the Phone has Multiple Call AppearancesTo place a call using the handset Calling Using the HandsetTo place a call using a headset Calling Using the SpeakerphoneCalling Using a Headset To place a call using Handsfree Speakerphone modeCalling by Speed Dialing Calling Using the Dial KeyEnding Calls Calling from DirectoriesTimesaver Quickly Ending a Call Using a HeadsetEnabling Headset Memory Mode Troubleshooting Dealing with Electrostatic DischargeTo activate Headset Memory Mode Using Electronic HookswitchTo enable Headset Memory Mode Select Settings Basic Preferences Headset Headset MemoryTo ignore a call User Tip Anwering a Call when Silent Ringing is EnabledIgnoring Incoming Calls Rejecting Incoming CallsUser Tip Muting Yourself During a Conference During CallsAlternating Between Handset, Headset, and Speakerphone Holding and Resuming CallsTransferring Calls Handling Multiple Calls on HoldPerforming a Consultative Transfer Performing a Blind Transfer To perform a consultative transferTo perform a blind transfer User Tip Dialing a Phone Number Setting Up ConferencesTo set up a conference call using the Conf soft key Hosting Conference CallsSplitting Conference Calls Holding and Resuming Conference CallsEnding Conference Calls To end a conference call To enable call forwarding to another partyChanging the Way Calls Are Answered Forwarding All Calls to Another PartyRejecting Calls from a Contact To disable call forwardingTo divert incoming calls from a contact to a third party Temporarily Refusing All Calls Do Not DisturbTroubleshooting I Can’t Reject Calls on a Shared Line Diverting Calls from a Contact to Another PartyMultiple Lines and Do Not Disturb Working with Call ListsManaging Call Lists To manage the listed callsUser Tip Shortcuts to Call Lists Working with Your Contact Directory Searching Your Contact DirectoryAdding Contacts to Your Contact Directory Adding Contacts Manually To add a contact manuallyUser Tip Adding the First Contact To add a contact from a call list Adding Contacts from Call ListsTo update a contact Updating Your Contact DirectoryUser Tip Verifying Contacts or Adding More Information Deleting Contacts from Your Contact Directory To delete a contact from the local contact directoryTimesaver Quickly Updating Contacts Searching Your Corporate Directory Working with Your Corporate DirectorySee Searching Your Corporate Directory Changing the Ring Tone for Your Phone Controlling What is HeardSelect Settings Basic Ring Type Changing the Ring ToneSetting Ring Tones for Contacts Changing the Speaker VolumeChanging the Ringer Volume Choosing Where You Hear Sound EffectsManaging Speed Dials Assigning Speed Dial Indexes To add or edit a speed dial index for an existing contactTo assign a new speed dial key User Tip Assigning Speed Dial Index Values Accessing VoicemailTimesaver Quickly Accessing Voicemail To listen to voice messagesSupporting Multiple Call Appearances Working with Multiple and Shared LinesSupporting Multiple Lines Supporting Multiple Line Keys Per LineSupporting Shared Lines Locking and Unlocking Your Phone To lock your phone About Your User PasswordTo change your user password Locking and Unlocking Your PhoneTo call an authorized number from a locked phone Default setting is Allow ringing when lockedCalling and Answering from a Locked Phone To unlock your phoneTo answer a call on a locked phone Logging Into PhonesTo log in to a phone Logging In and Out of a PhoneTo log out of a phone Placing Calls from Phones that are in the Logged Out State Changing Your User PasswordUsing Your Phone Page Using the Advanced Features of Your Phone Troubleshooting I Can’t Access Automatic Call DistributionSIP-B Automatic Call Distribution Logging Into and Out of ACD Setting ACD Agent AvailabilityUpdating Your Buddy List Using Buddy ListsUpdating Your Presence Settings Managing BuddiesTo block or unblock a contact from your buddy list Integrating With Microsoft Live Communications ServerBlocking and Unblocking Your Buddies To add or delete a contact from your buddy status listUsing the Advanced Features of Your Phone Broadcasting Messages Using Push-to-Talk and Group Paging Push-to-Talk ModeSending and Receiving PTT Broadcasts To send a PTT broadcast Timesaver Sending a PTT Broadcast to the Default ChannelReceiving PTT Broadcasts Ending PTT Broadcasts Adjusting the Volume of PTT BroadcastsChanging Where Broadcasts are Played Replying to PTT BroadcastsUpdating the Default Channel Updating Channel SubscriptionsAllowing PTT Broadcasts to Play During Active Calls To send a Group Paging ModeSending and Receiving Pages Sending PagesReceiving Pages Timesaver Sending a Group Page to the Default Paging GroupAdjusting the Volume of Pages Changing Where Pages are PlayedUpdating the Default Paging Group Allowing Pages to Play During Active Calls Updating Paging Group SubscriptionsTo restart the phone Updating Your Phone’s ConfigurationTo update your phone’s configuration Restarting Your PhonePage To configure the time and date Customizing Your PhoneChanging the Time and Date Display To modify the backlight intensity Select Settings Basic Backlight IntensityChanging the Backlight Changing the Backlight BrightnessChanging the Backlight Timeout To change the language Select Settings Basic Preferences Directory searchChanging the Language Saving the Contact Directory Search FilterUser Tip Contact Directory Reconfiguration Page Power and Startup Issues Troubleshooting Your PhoneControls Access to Screen and SystemsThere is no dial tone CallingDisplay Service Unavailable message displays on the screenTesting Phone Hardware AudioProductivity Suite SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Polycom UC Software Menu System SoundPoint IP 32x/33x User Guide Safety Notices Safety and Compliance Warranty ExclusiveRussian Compliance Grant of License End-User License Agreement for Polycom SoftwareSupport Services Termination Limitation of Liability USA