CyberData 11111 Appendix C Troubleshooting/Technical Support, Frequently Asked Questions FAQ

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Appendix C: Troubleshooting/Technical

Support

C.1 Frequently Asked Questions (FAQ)

A list of frequently asked questions (FAQs) are available on the VoIP V3 Indoor Intercom product page at:

http://www.cyberdata.net/products/voip/digitalanalog/intercomindoorv3/faqs.html

Select the support page for your product to see a list of frequently asked questions for the

CyberData product:

C.2 Documentation

The documentation for this product is released in an English language version only.

You can download PDF copies of CyberData product documentation from the

VoIP V3 Indoor Intercom product page at:

http://www.cyberdata.net/products/voip/digitalanalog/intercomindoorv3/docs.html

Operations Guide

930500E

CyberData Corporation

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Contents Replaces #011111 Document 930500E for Firmware Version VoIP V3 Indoor Intercom Operations GuideCopyright Notice Important Safety Instructions Hazard Levels Pictorial Alert IconsRevision Information Contents Index Appendix C Troubleshooting/Technical SupportA Windows Environment Product Overview How to Identify This ProductModel number Generic PoE Switch Typical System InstallationDoor Strike VoIP Intercom IP Phone IP PBX Server PoE 802.3af-enabled Powered-over-Ethernet Product FeaturesConcurrent SIP and multicast paging Supported SIP Servers Supported ProtocolsIntercom supports This number replaces the 011111 number Product SpecificationsDimensions-Unit Dimensions DimensionsR0.438 R11.1 R0.100 Plcs PCB Dimensions and Intrusion Sensor Range 1illustrates the VoIP V3 Indoor Intercom parts Installing the VoIP V3 Indoor IntercomParts List Intercom Mounting Accessory KitInformation about the functionality Call Button Intercom ComponentsSpeaker Call Button and Call Button LED Call Button and the Call Button LEDCalling with the The Call Button Call Button LED FunctionIntercom Connections Intercom Setup= Door Sense Ground Reference Connecting the Intercom to the Auxiliary Relay Example of External Relay not supplied Auxiliary Relay Wiring ContactsJ10 Identifying the VoIP Intercom ConnectorsPoE Network Connection RJ-45 ethernet Factory Only-ResetFactory Only-Boot Mode JP10 Disables the intrusion sensor when installedNetwork Connectivity, and Data Rate Link ActivityEthernet cable Verify Network Activity Network ConnectorAnnouncing the IP Address Rtfm ButtonRestoring the Factory Default Settings Adjust the VolumeFactory Default Settings Configure the Intercom ParametersIP Addressing Intercom Web Page Navigation Log in to the Configuration Home 13. Home Current Settings Device Settings14. Device Configuration Configure the DeviceCall Volume SettingsRelay Settings Miscellaneous SettingsAfter changing the parameters, click the Save button 15. Network Configuration Configure the Network ParametersSelect either Dhcp IP Addressing or Static IP Addressing by Stored Network SettingsDhcp Timeout Current Network SettingsClick SIP Config to open the SIP Configuration page Figure Configure the SIP ParametersBackup SIP Server 1 and Backup SIP Server 2 fields blank Enable SIP Operation Enables or disables SIP operationSIP Settings If all of the Primary SIP Server and Backup SIP ServerDial Out Settings Dial Out Extension Strings and Dtmf Tones using rfc2833After changing the parameters, click Save Settings RTP SettingsIntercom is set to not register with a SiP server Point-to-Point ConfigurationDelayed Dtmf 18. Nightringer Configuration Setup Configure the Nightringer ParametersAfter changing the parameters, click on the Save button Nightringer SettingsConfigure the Sensor Configuration Parameters 19. Sensor Configuration Intrusion Sensor Settings Door Sensor Settings20. Multicast Configuration Configure the Multicast Parameters9.1, Assigning Priority for more details Assigning Priority21. Audio Configuration Configure the Audio Configuration Parameters22. Audio Configuration Audio Files 23. Audacity User-created Audio FilesWAV Microsoft signed 16 bit PCM WAV Microsoft signed 16 bit PCM16shows the web page items on the Event Configuration Configure the Event ParametersRemote Event Server When selected, Call Terminated Events are enabledEvents Example Packets for Events Operations Guide 930500E CyberData Corporation User-Agent CyberData/1.0.0 Content-Length 27. Autoprovisioning Configuration Configure the Autoprovisioning ParametersAutoprovisioning Server IP Address Enable AutoprovisioningAutoprovisioning Get Autoprovisioning from DhcpWould be a valid autoprovisioning file AutoprovisioningOperations Guide 930500E CyberData Corporation Autoprovisioned Audio Files Uploading the Firmware Upgrade the Firmware and Reboot the IntercomFile Upload 18. Firmware Upgrade Parameters Web Page Item DescriptionClick Reboot -29. a normal restart will occur Reboot the IntercomReboot Command Interface Post Commands Command InterfacePlay the Intrusion Sensor Triggered audio file Wget Play the 4 audio file WgetPlay the Door Ajar audio file Wget Play the Night Ring audio file Wget Deletedoorajar=yes Delete the Night Ring audio file Wget Delete the Door Ajar audio file WgetSheet Metal Screw Appendix a Mounting the Indoor IntercomWall Mounting Components Quantity Part NameCable Connections Figure A-1shows how to properly connect the VoIP IntercomFigure A-2shows a wall mounting option Wall Mounting OptionDimensions are in Inches Millimeter Wall Cutout DimensionsTop Cable Entry Slot Gang Box OptionPCB Dimensions A Windows Environment Appendix B Setting up a Tftp ServerSet up a Tftp Server A Linux EnvironmentFrequently Asked Questions FAQ Appendix C Troubleshooting/Technical SupportDocumentation Contact Information Spare in the Air Policy WarrantyWarranty & RMA Returns within the United States Warranty & RMA Returns Outside of the United StatesReturn and Restocking Policy Warranty and RMA ReturnsNumerics IndexIndex SIP Yellow act light 18 yellow link light Srst
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