CyberData 11113, 11111 manual Contact Information

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Troubleshooting/Technical Support 73

Contact Information

C.3 Contact Information

Contact

CyberData Corporation

 

3 Justin Court

 

Monterey, CA 93940 USA

 

www.CyberData.net

 

Phone: 800-CYBERDATA (800-292-3732)

 

Fax: 831-373-4193

Sales

Sales 831-373-2601 Extension 334

Technical

The fastest way to get technical support for your VoIP product is to submit a VoIP Technical Support

Support

form at the following website:

 

http://www.cyberdata.net/support/contactsupportvoip.html

Returned

Materials

Authorization

RMA Status Form

Phone: (831) 373-2601, Ext. 333

Email: support@cyberdata.net

To return the product, contact the Returned Materials Authorization (RMA) department:

Phone: 831-373-2601, Extension 136

Email: RMA@CyberData.net

When returning a product to CyberData, an approved CyberData RMA number must be printed on the outside of the original shipping package. No product will be accepted for return without an approved RMA number. Send the product, in its original package, to the following address:

CyberData Corporation 3 Justin Court Monterey, CA 93940

Attention: RMA "your RMA number"

If you need to inquire about the repair status of your product(s), please use the CyberData RMA Status form at the following web address:

http://www.cyberdata.net/support/rmastatus.html

Operations Guide

930500E

CyberData Corporation

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Contents VoIP V3 Indoor Intercom Operations Guide Replaces #011111 Document 930500E for Firmware VersionCopyright Notice Important Safety Instructions Pictorial Alert Icons Hazard LevelsRevision Information Contents A Windows Environment Appendix C Troubleshooting/Technical SupportIndex Model number How to Identify This ProductProduct Overview Door Strike VoIP Intercom IP Phone IP PBX Server Typical System InstallationGeneric PoE Switch Concurrent SIP and multicast paging Product FeaturesPoE 802.3af-enabled Powered-over-Ethernet Intercom supports Supported ProtocolsSupported SIP Servers Product Specifications This number replaces the 011111 numberDimensions Dimensions-Unit DimensionsR0.438 R11.1 R0.100 Plcs PCB Dimensions and Intrusion Sensor Range Installing the VoIP V3 Indoor Intercom Parts ListIntercom Mounting Accessory Kit 1illustrates the VoIP V3 Indoor Intercom partsSpeaker Intercom ComponentsInformation about the functionality Call Button Call Button and the Call Button LED Calling with the The Call ButtonCall Button LED Function Call Button and Call Button LED= Door Sense Ground Reference Intercom SetupIntercom Connections Connecting the Intercom to the Auxiliary Relay Auxiliary Relay Wiring Contacts Example of External Relay not suppliedIdentifying the VoIP Intercom Connectors J10Factory Only-Reset Factory Only-Boot ModeJP10 Disables the intrusion sensor when installed PoE Network Connection RJ-45 ethernetEthernet cable Link ActivityNetwork Connectivity, and Data Rate Network Connector Verify Network ActivityRtfm Button Announcing the IP AddressAdjust the Volume Restoring the Factory Default SettingsIP Addressing Configure the Intercom ParametersFactory Default Settings Intercom Web Page Navigation Log in to the Configuration Home 13. Home Device Settings Current SettingsConfigure the Device 14. Device ConfigurationVolume Settings Relay SettingsMiscellaneous Settings CallAfter changing the parameters, click the Save button Configure the Network Parameters 15. Network ConfigurationStored Network Settings Dhcp TimeoutCurrent Network Settings Select either Dhcp IP Addressing or Static IP Addressing byConfigure the SIP Parameters Click SIP Config to open the SIP Configuration page FigureEnable SIP Operation Enables or disables SIP operation SIP SettingsIf all of the Primary SIP Server and Backup SIP Server Backup SIP Server 1 and Backup SIP Server 2 fields blankDial Out Extension Strings and Dtmf Tones using rfc2833 After changing the parameters, click Save SettingsRTP Settings Dial Out SettingsPoint-to-Point Configuration Intercom is set to not register with a SiP serverDelayed Dtmf Configure the Nightringer Parameters 18. Nightringer Configuration SetupNightringer Settings After changing the parameters, click on the Save buttonConfigure the Sensor Configuration Parameters 19. Sensor Configuration Door Sensor Settings Intrusion Sensor SettingsConfigure the Multicast Parameters 20. Multicast ConfigurationAssigning Priority 9.1, Assigning Priority for more detailsConfigure the Audio Configuration Parameters 21. Audio Configuration22. Audio Configuration Audio Files User-created Audio Files 23. AudacityWAV Microsoft signed 16 bit PCM WAV Microsoft signed 16 bit PCMConfigure the Event Parameters 16shows the web page items on the Event ConfigurationEvents When selected, Call Terminated Events are enabledRemote Event Server Example Packets for Events Operations Guide 930500E CyberData Corporation User-Agent CyberData/1.0.0 Content-Length Configure the Autoprovisioning Parameters 27. Autoprovisioning ConfigurationEnable Autoprovisioning AutoprovisioningGet Autoprovisioning from Dhcp Autoprovisioning Server IP AddressAutoprovisioning Would be a valid autoprovisioning fileOperations Guide 930500E CyberData Corporation Autoprovisioned Audio Files Upgrade the Firmware and Reboot the Intercom Uploading the Firmware18. Firmware Upgrade Parameters Web Page Item Description File UploadReboot Reboot the IntercomClick Reboot -29. a normal restart will occur Command Interface Command Interface Post CommandsPlay the Door Ajar audio file Wget Play the 4 audio file WgetPlay the Intrusion Sensor Triggered audio file Wget Play the Night Ring audio file Wget Delete the Door Ajar audio file Wget Deletedoorajar=yes Delete the Night Ring audio file WgetAppendix a Mounting the Indoor Intercom Wall Mounting ComponentsQuantity Part Name Sheet Metal ScrewFigure A-1shows how to properly connect the VoIP Intercom Cable ConnectionsWall Mounting Option Figure A-2shows a wall mounting optionWall Cutout Dimensions Dimensions are in Inches MillimeterGang Box Option Top Cable Entry SlotPCB Dimensions Appendix B Setting up a Tftp Server Set up a Tftp ServerA Linux Environment A Windows EnvironmentDocumentation Appendix C Troubleshooting/Technical SupportFrequently Asked Questions FAQ Contact Information Warranty Warranty & RMA Returns within the United StatesWarranty & RMA Returns Outside of the United States Spare in the Air PolicyWarranty and RMA Returns Return and Restocking PolicyIndex NumericsIndex SIP Srst Yellow act light 18 yellow link light