Panasonic KX-TG4391NZ, KX-TG4382NZ Answering system KX-TG4391/KX-TG4392 Problem Cause/solution

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Useful Information

Answering system (KX-TG4391/KX-TG4392)

Problem	Cause/solution
The unit does not record new	L The answering system is turned off. Turn it on
messages.	(page 31).
	L The message memory is full. Erase
	unnecessary messages (page 32).
	L The recording time is set to “Greeting
	only”. Change the setting (page 36).
	L If you subscribe to the voice mail service,
	messages are recorded by your service
	provider/telephone company not your
	telephone. Change the unit’s number of rings
	setting or contact your service
	provider/telephone company (page 35).
I cannot operate the answering	L Someone is using the unit. Wait for the other
system.	user to finish.
	L A caller is leaving a message. Wait for the
	caller to finish.
	L The handset is too far from the base unit.
	Move closer.
I cannot operate the answering	L You are entering the wrong remote access
system remotely.	code. If you forgot the remote access code,
	store a new remote access code (page 34).
	L Press each key firmly.
	L The answering system is turned off. Turn it on
	(page 35).
	L You are using a rotary/pulse telephone. Try
	again using a touch-tone phone.
While recording a greeting	L A call is being received. Answer the call and
message or listening to	try again later.
messages, the unit rings and
recording stops.

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Contents Operating Instructions Preparation Caller ID ServiceVoice Mail Service IntroductionNotable differences between the models Product informationFeature differences Model No Answering system Intercom Replacement battery information Accessory informationSupplied accessories For your safety Rechargeable Ni-MH batteries AAA R03 size BatteryGeneral notice Base unit location/avoiding noise Important safety instructionsFor best performance Important noticeIntroduction Base unit Answer on indicatorControls Handset Navigator key /V// ? Volume /VCharger DisplayConnections Battery installation and replacement KX-TG4381/KX-TG4382 Battery chargeBattery level Battery icon Base unit Charger*1Date and time Setting up the unit before useTo attach the belt clip To remove the belt clip Belt clipHeadset optional Answering calls Making callsRecall Useful features during a callHold MuteTo turn dial lock on Dial lockHandset clarity booster Call shareFinding and calling a phonebook entry PhonebookAdding entries Erase iYes iOFF Editing entriesErasing entries Chain dialMain menu Sub-menu Programmable settingsProgramming by scrolling through the display menus MenuInitial setting Set answering Ring count*1 Feature Setting code System Code Setting*1 Programming using the direct commandsAccess# Time Setting the start and end time Special instructions for programmable settingsNight mode AlarmProgramming Ringer ID Using Caller ID serviceCaller ID features View CID Caller listViewing the caller list and calling back Storing your area codeStoring caller information into the phonebook Editing a caller’s phone number before calling backErasing selected caller information Erasing all caller informationMemory capacity Turning off the call screening featureAnswering system Greeting messageErasing your greeting message Using a pre-recorded greeting messageRecording your greeting message Playing back the greeting messageErase Voice guidanceCalling back Caller ID subscribers only Menu Message play i SelectRemote operation Remote access codeUsing the answering system remotely Remote commandsNumber of rings before the unit answers calls Answering system settingsTurning on the answering system remotely Message alert Caller’s recording timeListening to voice mail messages Voice mail serviceStoring the voice mail VM access number To erase the voice mail access numberVoice Mail Service Handset KX-TG4382/KX-TG4391 IntercomMaking an intercom call Answering an intercom callHandset locator Wall mounting To remove the wall mounting adaptor Display message Cause/solution Error messagesProgrammable settings Problem Cause/solution TroubleshootingGeneral use Problem Cause/solution Making/answering calls, intercom Battery recharge Problem Cause/solutionProblem Cause/solution Caller ID Problem Cause/solution Answering system KX-TG4391/KX-TG4392 Problem Cause/solution KX-TG4382/KX-TG4392 Registration Problem Cause/solutionHandset Menu i#130 KX-TG4381/KX-TG4391Liquid damage Problem Cause/solution Specifications Index Copyright PNQX1239ZA CM0708PF0For your future reference Sales Department