Panasonic BB-GT1500C, BB-GT1540C, BB-GT1502C Troubleshooting, General use Problem Cause/solution

Page 82

Useful Information

Troubleshooting

General use

Problem	Cause/solution
The unit does not work.	L Make sure the battery is installed correctly
	and fully charged (page 18, 20).
	L Check the connections (page 17).
	L Unplug the base unit’s AC adaptor to reset the
	unit. Reconnect the adaptor and try again.
	L The handset has not been registered to the
	base unit. Register the handset (page 76).
lI cannot hear a dial tone	L Confirm the Ethernet cable is properly
for the IP line.	connected (page 17).
	L You have not agreed to the Terms of Use for
	the Aservices. To use the AIP line, you
	need to agree to it using the handset (page
	18).
	L Check the base unit’s IP address using the
	handset: {MENU} i{#}{5}{0}{1}
	If necessary, change the base unit’s static IP
	address (page 29).
	L Check your network devices’ (router, modem,
	etc.) connections. If the connections are made
	properly but the problem persists, check your
	network devices’ (router, modem, etc.)
	settings.
	L Many installation issues can be resolved by
	resetting all the equipment. First, shut down
	your modem, router, base unit, and computer.
	Then turn the devices back on one at a time in
	this order: modem, router, base unit,
	computer.
	L If you cannot access Internet Web pages
	using your computer, check to see if your
	Internet service provider is having connection
	issues in your area.
	L For more troubleshooting help, visit
	www.joip.com or contact the Aservice
	provider.

82For product assistance, visit www.globarange.com

For Aassistance, visit www.joip.com

Image 82

Contents BB-GT1502C BB-GT1540C Operating InstructionsGlobal VoIP Telephone Intercom Features Call Display ServiceVoice Mail Service ServiceNotable feature differences between models Product informationHow the Globarange phone works Public Switched Telephone Network Landline Pstn lineWhat is A/Anumber? PstnTrademarks System requirements Feature highlightsDescription Included accessories Accessory informationAccessory item Quantity BB-GT1500 BB-GT1502 BB-GT1540 Expanding your phone system Additional/replacement accessoriesAccessory item Order number Handset optional BB-GTA150CExample Ringer ID Symbols used in these operating instructionsSymbol Meaning Example V/ OffImportant safety instructions Battery InstallationMedical Environment For best performanceBase unit location/avoiding noise Routine careSecurity caution BB-GT1500/BB-GT1502 IP ResetControls Base unit Handset LOCATOR*1Locator Intercom BB-GT1540Answer on Auto Program Greeting CheckRedial Pause Controls HandsetOFF Hold Intercom TEL LAN Charge the battery Install the batteryAgree to the ATerms of Use Check for Internet access Connecting the AC adaptor BB-GT1502 For DSL service users kBattery charge Battery chargeBattery replacement Status indicator Understanding the indicators on the base unitTEL indicator/IP indicator Status MeaningAmber Base unit’s IP address may conflict with the IP OFF Handset display items DisplaysBase unit display items Displayed Meaning itemJoip Menu Menu/feature IconHandset menu icons PhonebookDisplay language N Setting the unit before useDialing mode kN Voice guidance language NConfiguring the Internet connection settings IP/TEL line selectionSubnet DefaultAddress MaskConfirming your Anumbers N OFFMaking calls Using the handset NRedial Answering calls Useful features during a callHold button N Mute button N For Call Waiting service usersTemporary tone dialing for rotary/pulse service users Flash button NCall share N Using the other line, conference call NCall privacy N Adjusting the speaker volume Using the base unit fRedialing the last number dialed Mute button f Hold button fFlash button f Call share f Using the other line, conference call fHold Making internet calls using your cellular phone Turning this feature on or offSet Ringer ID Handset phonebookAdding items to the handset phonebook SelectRinger ID Finding and calling a handset phonebook itemEditing items in the handset phonebook No LightCopying handset phonebook items Erasing items in the handset phonebookChain dial Erase all itemsCalling someone with the speed dialer Base unit speed dialerAdding phone numbers to the speed dialer ProgramRinger ID/Light-up ID N Using Call Display serviceCall Display features N Missed calls NVisual Call Waiting service N For Call Waiting Deluxe service users kNViewing the caller list and calling back N Caller listEditing a caller’s phone number before calling back Example TEL Erasing caller information N321-5555 Erasing a selected item CIDHandset Programmable settingsProgramming by scrolling through the display menus N MenuMain menu Sub-menu BB-GT1540 Main menu Sub-menu Voice prompt*1 Customer Web site Support Software version*1 Programming using the direct commands N Colour2 VolumeColour1 Colour3 Multicolour Ringer toneSet line mode*1 *2 Time adjustment*1 *3IP settings*1 Caller IDautoAdjusting the handset ringer tone N Off Alarm NChanging the handset name N OnceCancel Setting the flash time kNAdjusting the base unit ringer volume BB-GT1540 f Updating the base unit software NSetting the base unit ringer tone BB-GT1540 f Turning the answering system on f Answering systemMemory capacity Turning the answering system off Press Answer onListening to messages using the base unit Greeting messageStop Listening to messages using the handsetOperating the answering system EraseVoice memo Settings menuRecording a voice memo f Remote operation Using the answering system remotelyVoice guidance Turning on the answering system remotely Remote commandsSkipping the greeting message to leave a message Remote code N Answering system settingsFor Voice Mail service subscribers Ring count NMessage alert N Caller’s recording time NCall screening N VoiceMailTEL and/or Using Voice Mail serviceVoice Mail VM tone detection VoiceMailjoip indicates the messages received by aTurning VM tone detection on/off N Transferring calls, conference calls Intercom features between handsetsIntercom calls Auto intercom/Room monitorMonitoring audio in a room Intercom features between the handset and base unitAnswering an intercom call using auto intercom Making an intercom call HandsetMonitoring audio in a room using auto intercom Base unit Answering an intercom call HandsetTo complete the transfer Transferring calls, conferenceCalls To make a conference callImporting downloaded ringtones to the handset N Using Aservice featuresImporting downloaded phonebook items to the handset N Import phonebookErasing a Atext message Atext messages NSize of message Maximum Number Messages Select iOFF Erasing all Atext messagesJoip service menu N Select iOFF Turning the Atext message alert on/offWall mounting for charger Belt clipTo attach the belt clip To remove the belt clip Headset optional Additional accessoriesRegistering a handset Wall mounting optionalDeregistering a handset IP Reset buttonBase unit BB-GT1540 Useful Information Busy Error messages Display message Cause/solution Free calls! PlugFailed ErrorUnit Invalid setting IncompleteCloser to base, try No items storedNo link to base. Move AgainTroubleshooting General use Problem Cause/solutionProblem Cause/solution Status indicator Problem Cause/solution Programmable settings Problem Cause/solution Battery recharge Problem Cause/solutionMaking/answering calls, intercom Problem Cause/solution Other units are in use and the system is busy Call Display Problem Cause/solution Aservice features Problem Cause/solution Industry Canada Notices and other information RF Exposure Warning Open Source Software Useful Information Useful Information Useful Information License Issues Purpose are DISCLAIMED. in no Event Shall the OpenSSL Useful Information Useful Information Useful Information 101 Specifications Warranty Service WarrantyPanasonic Product Limited Warranty If YOU Ship the Product to a ServicentreAcustomer support Customer servicesCall 1-888-654-JOIP 1-888-654-5647 using the landline Panasonic customer supportAttach your purchase receipt here Index 107 PQQX15939YB CM0507SY2077 Copyright