Cisco Systems ATA 188, ATA 186 manual Example of rtpcatch, Options, Output

Page 101

Chapter 6 Configuring and Debugging Fax Services

Debugging the Cisco ATA 186/188 Fax Services

Stream files are labeled with an integer tag beginning with 00. Stream files are also tagged with the extension pcm for G.711A/G.711µ-law, 723 for G723.1, 729 for G729, t38 for T.38, and cfr for Cisco Fax Relay.

Options

rtpcatch options include:

-fax—to output the fax events for a connection.

The output includes "FAX summary 1" as the interleaved event list for all directions, and "FAX summary 2" as the event list for each direction. The reported events include voice codec change, NSE signalling, and fax relay events.

-port <port0> <port1>—to discard any packets sent from/to this port.

If the NAI Sniffer capture file includes Cisco ATA prserv packets, these packets can interfere with rtpcatch analysis. Some prserv packets might be interpreted as NTE or NSE events. To prevent such interference, you can either disable debugging output on the Cisco ATA (do this by setting the Nprintf configuration parameter to 0), configure your NAI Sniffer to filter out the prserv packets, or run rtpcatch with the -port options.

Note rtpcatch works best for analyzing a single VoIP session. Command-line options can be entered in any order.

Example of rtpcatch

The section contains an example of using rtpcatch and includes an explanation of its output:

Output

 

C:\>rtpcatch

faxpassthru -fax

 

 

 

 

 

[

25]open file: 00.723, (G723) 2.213:10000 => 2.116:10002

[

26]open file: 01.723, (G723) 2.116:10002 => 2.213:10000

[

29]

<00>

1

silence pkts

from

TS 1760 (seq# 3)

[

42]

<00>

2

silence pkts

from

TS 4400 (seq# 9)

[

47]

<00>

2

silence pkts

from

TS 5600 (seq# 11)

[

55]

<00>

2

silence pkts

from

TS 7760 (seq# 15)

[

101]open file: 02.pcm, (G711u)

2.116:10002 => 2.213:10000

 

 

 

[

106]

<02>

2

lost pkts

from

seq# 39

[

107]open file: 03.pcm, (G711u)

2.213:10000 => 2.116:10002

 

 

 

[

110]

<03>

1

silence pkts

from

TS 19440 (seq# 41)

------------

Summary --------------

 

Input file: faxpassthru.cap

 

 

 

 

 

 

<00.723>: (G723) 2.213:10000

=> 2.116:10002

 

 

 

 

 

total 38

pkts(70 frames), lost 0 pkts, fill 7 silence pkts

 

<01.723>: (G723) 2.116:10002

=> 2.213:10000

 

 

 

 

 

total 38

pkts(76 frames), lost 0 pkts, fill 0 silence pkts

 

<02.pcm>: (G711u) 2.116:10002 => 2.213:10000

 

 

total 2181

pkts(2181 frames), lost 2 pkts, fill 0 silence pkts

 

 

 

 

 

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SCCP)

 

 

 

 

 

 

 

 

 

Ol-3141-01

 

 

 

 

 

 

 

6-13

 

 

 

 

 

 

 

 

 

 

Image 101
Contents Text Part Number OL-3141-01 Corporate HeadquartersCopyright 2003, Cisco Systems, Inc All rights reserved Iii N T E N T SWhat You Need DNS1IP DNS2IP Recommended Values Vii SyntaxViii Cisco ATA Style Conference Calling Procedure A-7Overview PrefaceAudience OrganizationConventions Preface Conventions Related Documentation Cisco IOS Telephony Service documentationObtaining Documentation Cisco.comDocumentation CD-ROM International Cisco web sites can be accessed from this URLOrdering Documentation Documentation FeedbackTechnical Assistance Center Obtaining Technical AssistanceCisco TAC Website XivCisco TAC Escalation Center Obtaining Additional Publications and InformationXvi A P T E R Cisco Analog Telephone Adaptor Overview4illustrates the architecture of an Sccp network Overview of the Skinny Client Control ProtocolLink LED Hardware OverviewFunction Button Voice Codecs Supported Software FeaturesSccp Version Other Supported Protocols Additional Supported Signaling ProtocolsBasic Services Pre-call and Mid-call Services Fax ServicesPre-call Services Pre-call Services, Mid-call Services,Style and Related Services Procedure Reference Mid-call ServicesCisco ATA style services Cisco ATA Style, page A-6 Bellcore Style, page A-4Action Reference Installation and Configuration OverviewOL-3141-01 Installing the Cisco ATA What the Cisco ATA Package Includes Safety RecommendationsNetwork Requirements What You Need Installation Procedure5V power adaptor Power cord Cisco ATA 186 Rear Panel Connections ProcedureInstalling the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for Sccp Default Boot Load Behavior Page Feature VLANSettingParameter and Bits Reference BitsHexadecimal format, this value is 0x01cc002b Action Reference Steps Needed to Configure the Cisco ATAAction Configuring the Cisco ATA Using a Tftp ServerBasic Configuration Steps in a Non-TFTP Server Environment Configurable Features and Related Parameters Setting Up the Tftp Server with Cisco ATA SoftwareConfigurable Features Related Parameters Parameters Not Used for Sccp Creating a Cisco ATA Default Configuration FileSyntax Syntax of the cfgfmt program followsSave your changes Creating a Configuration File for a Specific Cisco ATAYou could change the values as follows Cfgfmt -tmgcpptag.dat ata0a141e28323c.txt ata0a141e28323c Using atapname.exe Tool to Obtain MAC AddressCommand Example Using the EncryptKey Parameter and cfgfmt ToolCommand Output Syntax examplesWithout Using a Dhcp Server, Using a Dhcp ServerUsing a Dhcp Server, Procedure Other Dhcp Options You Can Set Without Using a Dhcp ServerUsing the Voice Configuration Menu Voice Configuration MenuVoice Menu Number Features Key Alphanumeric Characters Resetting the Cisco ATA to Factory Default ValuesEntering Alphanumeric Values Cisco ATA Web Configuration DNS1IP Resetting the Cisco ATA Using Cisco CallManager Confirmation box appears. Click OK Upgrading the Sccp Signaling ImageAdding the Cisco ATA to the Cisco CallManager Adding Cisco ATAs Manually Default value of NoneTime Click OKUsing the Cisco Bulk Administration Tool BAT Using Auto-Registration Parameters and Defaults CA0UID0 CA1UID0 Configuration Text File TemplateUser Interface UI Parameter UIPasswordSettings Parameters for Configuration Method and EncryptionRange Default Voice Configuration Menu Access Code UseTFTPMaximum 31 characters EncryptKey905 UseTFTP, Domain,320 Network ParametersUseTFTP, TftpURL, DHCP, StaticIp, StaticRoute, StaticNetMask,StaticIp Voice Configuration Menu Access Code Related ParametersStaticRoute DHCP, StaticRoute, StaticNetMask,StaticNetMask Account Information ParametersEPID0orSID0 and EPID1orSID1 Value TypesExamples Voice Configuration Menu Access CodesCA0orCM0 and CA1orCM1 Operating Parameters Sccp Mode ParameterUseMGCP Other ParametersInteger LBRCodecAudioMode PrfCodecConnectMode, page 5-13bit AudioMode, page 5-12bits 1 LBRCodec, ConnectMode,Bit Number Definition ConnectMode0x90000400 311CallerIdMethod To Use Pre-call and Mid-call Services316 0x00019e60916 DHCP,917 DomainTftpURL, CA0orCM0 and CA1orCM1, NumTxFramesOpFlags See the VLANSetting section on VLANSettingTftpURL, DHCP, VLANSetting, CallWaitTone, Optional Feature ParametersSigTimer RingCadence Default Recommended ValuesList of Call-Progress Tone Parameters Call-Progress Tone ParametersTone Parameter Syntax Each tone is specified by nine integers, as followsUse the following formula to calculate the scaling factor a How to Calculate Scaling FactorsRecommended Values Specific Call-Progress Tone Parameter Information Default values for the nine-integer arrayDialTone 920BusyTone Cisco ATA plays the busy tone when the callee is busyReorderTone 921CallWaitTone RingbackTone923 924ConfirmTone NPrintf925 Extended IP addressUDPTOS, VLANSetting, Range DefaultTraceFlags MediaPortPage Using Fax Pass-through Mode Configuring and Debugging Fax ServicesThis setting translates to the following bitmap Configuring the Cisco ATA for Fax Pass-through modeAudioMode AudioMode, ConnectMode,Recommended Setting Configuring Cisco IOS Gateways to Enable Fax Pass-throughThis setting translates to the bitmap Enable Fax Pass-through Mode, Disable Fax Relay Feature,Run the following command Enable Fax Pass-through ModeSystem Level commands Perform the command Disable Fax Relay FeatureDial-Peer Level Commands Configuring the Cisco ATA for Fax Mode Using FAX ModeConfiguring the Cisco IOS Gateway for Fax Mode Debugging the Cisco ATA 186/188 Fax ServicesCommon Problems When Using IOS Gateways Run the commandPrserv Overview, Analyzing prserv Output for Fax Sessions, Using prserv for Diagnosing Fax ProblemsPrserv Overview Log event Description Analyzing prserv Output for Fax SessionsDecoding timestamp was set to timestamp2 That the first RTP packet that the Cisco ATA received was Terminating-Gateway Example Debugging FAX Pass-through Mode 100 Possible Reasons for Failure Debugging FAX ModeOriginating-Gateway Example How to Use Using rtpcatch for Diagnosing Fax ProblemsRtpcatch Overview Major functionsOutput Example of rtpcatchOptions CED tone Detected Explanation1032.116=2.213 Analyzing rtpcatch Output for Fax Sessions Fax relay mode Cisco fax relay modeAnalysis Both sides use G.711 for the entire fax sessionPossible Causes for Failure Using rtpcatch to Analyze Common Causes of FailurePossible Cause for Failure Cisco fax relay option is not disabled on the gatewayRtpcatch Limitations Example 6-10 Fax Pass-through Mode FailurePage Upgrading the Cisco ATA Signaling Image Procedure for Upgrading all Cisco ATAs at Once Upgrading the Signaling Image Via Cisco CallManagerUpgradecode Syntax ProcedureforUpgradingOneCiscoATAUpgradecode Definitions Running the ExecutablePreliminary Steps Upgrading the Signaling Image ManuallyRunning the Executable File Preliminary Steps, Running the Executable File,Upgrade Procedure Upgrade RequirementsSyntax DefinitionsUsing a Web Browser Confirming a Successful Signaling Image UpgradeUsing the telephone keypad, enter the following Using a Web Browser, Using the Voice Configuration Menu,Using the Voice Configuration Menu OL-3141-01 General Troubleshooting Tips TroubleshootingSymptoms and Actions Installation and Upgrade Issues Restarting the Cisco CallManager Debugging You should also have access to a sniffer or LAN analyzerRing Load per RJ-11 FXS Port Maximum Distance Frequently Asked QuestionsProcedure Contacting TAC Access Voicemail How to Use Pre-call and Mid-call ServicesProcedures for Using Pre-call Services Activate Call-Forward-All Cancel Call-Forward-AllRedial Speed DialCall Pickup To use this feature, follow these stepsGroup Call Pickup MeetMe ConferenceBellcore Style Call Transfer Procedure Procedures for Using Mid-call ServicesBellcore Style Conference Call Procedure Bellcore StyleCisco VG248 Style Cisco VG248 Style Three-way Calling ProcedureCisco VG248 Call Transfer Procedure Cisco ATA Style Call Hold/Resume Procedure Cisco VG248 Conference Call ProcedureCisco ATA Style Call Transfer Procedure Cisco ATA StyleCisco ATA Style Conference Calling Procedure OL-3141-01 Voice Menu Option Code Description Voice Menu CodesTable B-1lists codes to return basic Cisco ATA information DNS 2 IP 916 IP address of the primary DNS serverTable B-3 Cisco ATA Voice Menu Codes-Software Upgrade OL-3141-01 Specification Cisco ATA SpecificationsPhysical Specifications Environmental Specifications Electrical Specifications for Cisco ATAImmunity Specifications Description SpecificationSoftware Specifications Ringing CharacteristicsPhysical Interfaces Tip/ring interfaces for each RJ-11 FXS port SlicAppendix C Cisco ATA Specifications Software Specifications Sccp OL-3141-01 This section describes basic call flows for the Cisco ATA Sccp Call FlowsSupported Sccp Message Set Appendix D Sccp Call Flows Supported Sccp Message Set Cisco ATA-to-Cisco CallManager Call Flow Scenarios for Successful CallsATA Step Action DescriptionStep Station Call Info Description Cisco ATA-to-Cisco CallManager-to-Cisco ATAStep Station Call Info Description Step Station Call Info Description OL-3141-01 Process Performing a Cross-Protocol UpgradeSyntax of upgradecode Parameter Upgradecode parameter value could be GL-1 GL-2 GL-3 GL-4 GL-5 Signaling connection control partMessages can be part of Sgcp and Mgcp messages GL-6 Traffic Business-class services for Internet telephonyAllow you to define your own customized markup language GL-7GL-8 IN-1 EncryptKey CallerIdMethod ConnectMode DhcpEnabling use IN-2IN-3 IN-4 RTP frames RTP media port configurationIN-5 Safety recommendations Scaling factor calculationIN-6 IP encapsulation
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