Cisco Systems ATA 186, ATA 188 manual Possible Cause for Failure

Page 106

Chapter 6 Configuring and Debugging Fax Services

Debugging the Cisco ATA 186/188 Fax Services

Example 6-7 Fax Mode Failure

----------

FAX Summary 1 ----------

[

37]<2.53=>3.200>

Codec G711

[

39]<3.200=>2.53>

Codec G711

[ 1820]<2.53=>3.200>

NSE PT

96, Cisco Fax Relay

[ 1966]<2.53=>3.200>

NSE PT

96, Cisco Fax Relay

Analysis

<2.53> is the originating gateway and <3.200> is the terminating Cisco ATA.

The Cisco ATA and the <2.53> gateway begin with G.711 codec.

The <2.53> gateway sends Cisco fax relay event packets.

Possible Cause for Failure

Cisco fax relay option is not disabled on the gateway.

Example 6-8 Fax Pass-through Mode Failure

---------- FAX Summary 1

----------

[

2]<2.53=>3.200>

Codec G723

[

4]<3.200=>2.53>

Codec G723

[

106]<3.200=>2.53>

Codec G711u/D

[

107]<3.200=>2.53>

NSE

PT 100, EVT 192: Up-Speed, CED tone Detected

[ 1436]<3.200=>2.53>

NSE

PT 100, EVT 192: Up-Speed, CED tone Detected

Analysis

<2.53> is the originating gateway, and <3.200> is the terminating Cisco ATA.

The Cisco ATA upspeeds to G.711µ-law and sends G.711 upspeed NSE signaling packets.

The <2.53> gateway does not respond to the NSE signaling packets.

Possible Causes for Failure

Fax/modem pass-through option is not enabled on the gateway.

Fax/modem pass-through NSE payload type are configured differently on the Cisco ATA and the gateway.

Example 6-9 Fax Pass-through Mode Failure

---------- FAX Summary 1

----------

[

37]<2.53=>3.200>

Codec G723

 

[

39]<3.200=>2.53>

Codec G723

 

[

143]<3.200=>2.53>

Codec G711u/D

[

144]<3.200=>2.53>

NSE

PT 100,

EVT 192: Up-Speed, CED tone Detected

[ 1602]<3.200=>2.53>

NSE

PT 100,

EVT 192: Up-Speed, CED tone Detected

[ 1604]<2.53=>3.200>

Codec G711u/D

[ 1820]<2.53=>3.200>

NSE

PT

96,

Cisco Fax Relay

[ 1966]<2.53=>3.200>

NSE

PT

96,

Cisco Fax Relay

Analysis

<2.53> is the originating gateway, and <3.200> is the terminating Cisco ATA.

The Cisco ATA upspeeds to G.711µ-law and sends G.711 upspeed NSE signaling packets.

The <2.53> gateway upspeeds to G.711µ-law and then sends Cisco fax relay event packets.

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SCCP)

6-18

Ol-3141-01

 

 

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Contents Corporate Headquarters Text Part Number OL-3141-01Copyright 2003, Cisco Systems, Inc All rights reserved N T E N T S IiiWhat You Need DNS1IP DNS2IP Recommended Values Syntax ViiCisco ATA Style Conference Calling Procedure A-7 ViiiAudience PrefaceOverview OrganizationConventions Preface Conventions Obtaining Documentation Cisco IOS Telephony Service documentationRelated Documentation Cisco.comOrdering Documentation International Cisco web sites can be accessed from this URLDocumentation CD-ROM Documentation FeedbackCisco TAC Website Obtaining Technical AssistanceTechnical Assistance Center XivObtaining Additional Publications and Information Cisco TAC Escalation CenterXvi Cisco Analog Telephone Adaptor Overview A P T E ROverview of the Skinny Client Control Protocol 4illustrates the architecture of an Sccp networkHardware Overview Link LEDFunction Button Sccp Version Software FeaturesVoice Codecs Supported Basic Services Additional Supported Signaling ProtocolsOther Supported Protocols Pre-call Services Fax ServicesPre-call and Mid-call Services Pre-call Services, Mid-call Services,Cisco ATA style services Cisco ATA Style, page A-6 Mid-call ServicesStyle and Related Services Procedure Reference Bellcore Style, page A-4Installation and Configuration Overview Action ReferenceOL-3141-01 Installing the Cisco ATA Network Requirements Safety RecommendationsWhat the Cisco ATA Package Includes 5V power adaptor Power cord Installation ProcedureWhat You Need Procedure Cisco ATA 186 Rear Panel ConnectionsInstalling the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for Sccp Default Boot Load Behavior Page Parameter and Bits Reference VLANSettingFeature BitsHexadecimal format, this value is 0x01cc002b Steps Needed to Configure the Cisco ATA Action ReferenceBasic Configuration Steps in a Non-TFTP Server Environment Configuring the Cisco ATA Using a Tftp ServerAction Setting Up the Tftp Server with Cisco ATA Software Configurable Features and Related ParametersConfigurable Features Related Parameters Creating a Cisco ATA Default Configuration File Parameters Not Used for SccpSyntax of the cfgfmt program follows SyntaxYou could change the values as follows Creating a Configuration File for a Specific Cisco ATASave your changes Using atapname.exe Tool to Obtain MAC Address Cfgfmt -tmgcpptag.dat ata0a141e28323c.txt ata0a141e28323cCommand Output Using the EncryptKey Parameter and cfgfmt ToolCommand Example Syntax examplesUsing a Dhcp Server, Using a Dhcp ServerWithout Using a Dhcp Server, Procedure Without Using a Dhcp Server Other Dhcp Options You Can SetVoice Configuration Menu Using the Voice Configuration MenuVoice Menu Number Features Entering Alphanumeric Values Resetting the Cisco ATA to Factory Default ValuesKey Alphanumeric Characters Cisco ATA Web Configuration DNS1IP Resetting the Cisco ATA Using Cisco CallManager Upgrading the Sccp Signaling Image Confirmation box appears. Click OKAdding the Cisco ATA to the Cisco CallManager Time Default value of NoneAdding Cisco ATAs Manually Click OKUsing the Cisco Bulk Administration Tool BAT Using Auto-Registration Parameters and Defaults Configuration Text File Template CA0UID0 CA1UID0UIPassword User Interface UI ParameterRange Default Voice Configuration Menu Access Code Parameters for Configuration Method and EncryptionSettings UseTFTP905 EncryptKeyMaximum 31 characters UseTFTP, Domain,UseTFTP, TftpURL, Network Parameters320 DHCP, StaticIp, StaticRoute, StaticNetMask,StaticRoute Voice Configuration Menu Access Code Related ParametersStaticIp DHCP, StaticRoute, StaticNetMask,EPID0orSID0 and EPID1orSID1 Account Information ParametersStaticNetMask Value TypesCA0orCM0 and CA1orCM1 Voice Configuration Menu Access CodesExamples UseMGCP Sccp Mode ParameterOperating Parameters Other ParametersLBRCodec IntegerConnectMode, page 5-13bit AudioMode, page 5-12bits 1 PrfCodecAudioMode LBRCodec, ConnectMode,0x90000400 ConnectModeBit Number Definition 311To Use Pre-call and Mid-call Services CallerIdMethod916 0x00019e60316 DHCP,Domain 917OpFlags NumTxFramesTftpURL, CA0orCM0 and CA1orCM1, TftpURL, DHCP, VLANSetting, VLANSettingSee the VLANSetting section on SigTimer Optional Feature ParametersCallWaitTone, Default Recommended Values RingCadenceTone Parameter Syntax Call-Progress Tone ParametersList of Call-Progress Tone Parameters Each tone is specified by nine integers, as followsRecommended Values How to Calculate Scaling FactorsUse the following formula to calculate the scaling factor a DialTone Default values for the nine-integer arraySpecific Call-Progress Tone Parameter Information 920ReorderTone Cisco ATA plays the busy tone when the callee is busyBusyTone 921923 RingbackToneCallWaitTone 924925 NPrintfConfirmTone Extended IP addressTraceFlags Range DefaultUDPTOS, VLANSetting, MediaPortPage Configuring and Debugging Fax Services Using Fax Pass-through ModeAudioMode Configuring the Cisco ATA for Fax Pass-through modeThis setting translates to the following bitmap AudioMode, ConnectMode,This setting translates to the bitmap Configuring Cisco IOS Gateways to Enable Fax Pass-throughRecommended Setting Enable Fax Pass-through Mode, Disable Fax Relay Feature,System Level commands Enable Fax Pass-through ModeRun the following command Dial-Peer Level Commands Disable Fax Relay FeaturePerform the command Using FAX Mode Configuring the Cisco ATA for Fax ModeCommon Problems When Using IOS Gateways Debugging the Cisco ATA 186/188 Fax ServicesConfiguring the Cisco IOS Gateway for Fax Mode Run the commandPrserv Overview Using prserv for Diagnosing Fax ProblemsPrserv Overview, Analyzing prserv Output for Fax Sessions, Decoding timestamp was set to timestamp2 Analyzing prserv Output for Fax SessionsLog event Description That the first RTP packet that the Cisco ATA received was100 Debugging FAX Pass-through ModeTerminating-Gateway Example Originating-Gateway Example Debugging FAX ModePossible Reasons for Failure Rtpcatch Overview Using rtpcatch for Diagnosing Fax ProblemsHow to Use Major functionsOptions Example of rtpcatchOutput Explanation CED tone Detected1032.116=2.213 Analysis Fax relay mode Cisco fax relay modeAnalyzing rtpcatch Output for Fax Sessions Both sides use G.711 for the entire fax sessionUsing rtpcatch to Analyze Common Causes of Failure Possible Causes for FailureCisco fax relay option is not disabled on the gateway Possible Cause for FailureExample 6-10 Fax Pass-through Mode Failure Rtpcatch LimitationsPage Upgrading the Cisco ATA Signaling Image Upgrading the Signaling Image Via Cisco CallManager Procedure for Upgrading all Cisco ATAs at OnceUpgradecode Definitions ProcedureforUpgradingOneCiscoATAUpgradecode Syntax Running the ExecutableRunning the Executable File Upgrading the Signaling Image ManuallyPreliminary Steps Preliminary Steps, Running the Executable File,Syntax Upgrade RequirementsUpgrade Procedure DefinitionsUsing the telephone keypad, enter the following Confirming a Successful Signaling Image UpgradeUsing a Web Browser Using a Web Browser, Using the Voice Configuration Menu,Using the Voice Configuration Menu OL-3141-01 Troubleshooting General Troubleshooting TipsSymptoms and Actions Installation and Upgrade Issues Restarting the Cisco CallManager You should also have access to a sniffer or LAN analyzer DebuggingFrequently Asked Questions Ring Load per RJ-11 FXS Port Maximum DistanceProcedure Contacting TAC Procedures for Using Pre-call Services How to Use Pre-call and Mid-call ServicesAccess Voicemail Redial Cancel Call-Forward-AllActivate Call-Forward-All Speed DialGroup Call Pickup To use this feature, follow these stepsCall Pickup MeetMe ConferenceBellcore Style Conference Call Procedure Procedures for Using Mid-call ServicesBellcore Style Call Transfer Procedure Bellcore StyleCisco VG248 Call Transfer Procedure Cisco VG248 Style Three-way Calling ProcedureCisco VG248 Style Cisco ATA Style Call Transfer Procedure Cisco VG248 Conference Call ProcedureCisco ATA Style Call Hold/Resume Procedure Cisco ATA StyleCisco ATA Style Conference Calling Procedure OL-3141-01 Table B-1lists codes to return basic Cisco ATA information Voice Menu CodesVoice Menu Option Code Description 916 IP address of the primary DNS server DNS 2 IPTable B-3 Cisco ATA Voice Menu Codes-Software Upgrade OL-3141-01 Physical Specifications Cisco ATA SpecificationsSpecification Immunity Specifications Electrical Specifications for Cisco ATAEnvironmental Specifications Description SpecificationPhysical Interfaces Ringing CharacteristicsSoftware Specifications Tip/ring interfaces for each RJ-11 FXS port SlicAppendix C Cisco ATA Specifications Software Specifications Sccp OL-3141-01 Supported Sccp Message Set Sccp Call FlowsThis section describes basic call flows for the Cisco ATA Appendix D Sccp Call Flows Supported Sccp Message Set Call Flow Scenarios for Successful Calls Cisco ATA-to-Cisco CallManagerStep Action Description ATACisco ATA-to-Cisco CallManager-to-Cisco ATA Step Station Call Info DescriptionStep Station Call Info Description Step Station Call Info Description OL-3141-01 Syntax of upgradecode Parameter Performing a Cross-Protocol UpgradeProcess Upgradecode parameter value could be GL-1 GL-2 GL-3 GL-4 Messages can be part of Sgcp and Mgcp messages Signaling connection control partGL-5 GL-6 Allow you to define your own customized markup language Business-class services for Internet telephonyTraffic GL-7GL-8 IN-1 Enabling use CallerIdMethod ConnectMode DhcpEncryptKey IN-2IN-3 RTP frames RTP media port configuration IN-4Safety recommendations Scaling factor calculation IN-5IP encapsulation IN-6
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ATA 188, ATA 186 specifications

The Cisco Systems ATA 186, or Analog Telephone Adapter, revolutionized the way traditional telephony interacted with Voice over Internet Protocol (VoIP) systems. Designed primarily for home and small office use, the ATA 186 allows users to connect standard analog phones and fax machines to a network, enabling them to take advantage of the benefits of VoIP technology.

One of the defining features of the ATA 186 is its dual port architecture. It includes two FXS ports, allowing users to connect up to two analog telephones. This functionality means that multiple devices can leverage VoIP services simultaneously without the need for separate adapters for each phone. The flexibility of the ATA 186 helps streamline the user experience, facilitating voice communication over an IP network while ensuring users can still use their existing phone equipment.

The ATA 186 employs various technologies to maintain high-quality voice calls. It supports standard voice codecs such as G.711 and G.729, which ensure efficient bandwidth usage while preserving call clarity. The adaptive jitter buffer technology further enhances call quality, compensating for network variations and minimizing latency, which is crucial for clear and uninterrupted conversations.

Additionally, the ATA 186 provides users with advanced calling features that were traditionally available only on PBX systems. These features include caller ID, call waiting, and voicemail functionality, integrating seamlessly with typical telephony services. The device also supports T.38 fax relay, allowing users to send and receive faxes over the internet, thus addressing the needs of environments where fax communication remains essential.

The security of VoIP conversations is also a priority for the ATA 186. It employs encryption protocols such as Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), ensuring that voice data is securely transmitted across the network. This focus on security helps protect sensitive information transmitted during calls.

Installation and configuration of the ATA 186 is streamlined, with an intuitive web-based interface that simplifies the setup process. This accessibility makes it suitable for users with varying levels of technical expertise, as frequently required adjustments, such as network configurations and firmware updates, can be easily managed.

In conclusion, the Cisco Systems ATA 186 stands out as a versatile and robust solution for users looking to integrate analog phones into a VoIP environment. With its dual port capabilities, high-quality voice codecs, advanced call features, and security measures, it offers a compelling choice for both residential and commercial users seeking seamless telephony integration. As technology evolves, devices like the ATA 186 remain cornerstones in bridging traditional telephony with modern communication systems.