Cisco Systems ATA 186, ATA 188 manual Procedures for Using Mid-call Services, Bellcore Style

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Appendix A How to Use Pre-call and Mid-call Services

Procedures for Using Mid-call Services

Procedures for Using Mid-call Services

The method of initiating and using mid-call services during a call when using SCCP differs according to mode, which is configured by the Cisco ATA administrator using the ConnectMode parameter (see the “ConnectMode” section on page 5-13). Use the procedures for the mid-services mode that is configured on your Cisco ATA.

The following three modes are used for invoking mid-call services:

Bellcore Style, page A-4

Cisco VG248 Style, page A-5

Cisco ATA Style, page A-6

Bellcore Style

The following two procedures are unique to the Bellcore (default) style:

Bellcore Style Call Transfer Procedure, page A-4

Bellcore Style Conference Call Procedure, page A-4

Bellcore Style Call Transfer Procedure

Step 1 Perform a hookflash to place the current call on hold and obtain a second dial tone.

Step 2 At the dial tone, enter the telephone number or speed dial of the third party and wait for the call to ring.

Step 3 You have the following options:

To transfer the call, hang up when the call rings or when the third party answers.

To return to the original call, perform a hookflash before the call rings. If you perform a hookflash before the third party answers but after the call rings, you also return to the original call.

Bellcore Style Conference Call Procedure

Step 1 Perform a hookflash to place the current call on hold and obtain a second dial tone.

Step 2 At the dial tone, enter the telephone number or speed dial of the third party and wait for the call to ring.

Step 3 You have the following options:

To add the party to a conference, perform a hookflash after the third party answers.

To return to the original call, perform a hookflash before the call rings. If you perform a hookflash before the third party answers but after the call rings, you also return to the original call.

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SCCP)

 

A-4

OL-3141-01

 

 

 

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Contents Corporate Headquarters Text Part Number OL-3141-01Copyright 2003, Cisco Systems, Inc All rights reserved N T E N T S IiiWhat You Need DNS1IP DNS2IP Recommended Values Syntax ViiCisco ATA Style Conference Calling Procedure A-7 ViiiPreface OverviewAudience OrganizationConventions Preface Conventions Cisco IOS Telephony Service documentation Related DocumentationObtaining Documentation Cisco.comInternational Cisco web sites can be accessed from this URL Documentation CD-ROMOrdering Documentation Documentation FeedbackObtaining Technical Assistance Technical Assistance CenterCisco TAC Website XivObtaining Additional Publications and Information Cisco TAC Escalation CenterXvi Cisco Analog Telephone Adaptor Overview A P T E ROverview of the Skinny Client Control Protocol 4illustrates the architecture of an Sccp networkHardware Overview Link LEDFunction Button Voice Codecs Supported Software FeaturesSccp Version Other Supported Protocols Additional Supported Signaling ProtocolsBasic Services Fax Services Pre-call and Mid-call ServicesPre-call Services Pre-call Services, Mid-call Services,Mid-call Services Style and Related Services Procedure ReferenceCisco ATA style services Cisco ATA Style, page A-6 Bellcore Style, page A-4Installation and Configuration Overview Action ReferenceOL-3141-01 Installing the Cisco ATA What the Cisco ATA Package Includes Safety RecommendationsNetwork Requirements What You Need Installation Procedure5V power adaptor Power cord Procedure Cisco ATA 186 Rear Panel ConnectionsInstalling the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for Sccp Default Boot Load Behavior Page VLANSetting FeatureParameter and Bits Reference BitsHexadecimal format, this value is 0x01cc002b Steps Needed to Configure the Cisco ATA Action ReferenceAction Configuring the Cisco ATA Using a Tftp ServerBasic Configuration Steps in a Non-TFTP Server Environment Setting Up the Tftp Server with Cisco ATA Software Configurable Features and Related ParametersConfigurable Features Related Parameters Creating a Cisco ATA Default Configuration File Parameters Not Used for SccpSyntax of the cfgfmt program follows SyntaxSave your changes Creating a Configuration File for a Specific Cisco ATAYou could change the values as follows Using atapname.exe Tool to Obtain MAC Address Cfgfmt -tmgcpptag.dat ata0a141e28323c.txt ata0a141e28323cUsing the EncryptKey Parameter and cfgfmt Tool Command ExampleCommand Output Syntax examplesWithout Using a Dhcp Server, Using a Dhcp ServerUsing a Dhcp Server, Procedure Without Using a Dhcp Server Other Dhcp Options You Can SetVoice Configuration Menu Using the Voice Configuration MenuVoice Menu Number Features Key Alphanumeric Characters Resetting the Cisco ATA to Factory Default ValuesEntering Alphanumeric Values Cisco ATA Web Configuration DNS1IP Resetting the Cisco ATA Using Cisco CallManager Upgrading the Sccp Signaling Image Confirmation box appears. Click OKAdding the Cisco ATA to the Cisco CallManager Default value of None Adding Cisco ATAs ManuallyTime Click OKUsing the Cisco Bulk Administration Tool BAT Using Auto-Registration Parameters and Defaults Configuration Text File Template CA0UID0 CA1UID0UIPassword User Interface UI ParameterParameters for Configuration Method and Encryption SettingsRange Default Voice Configuration Menu Access Code UseTFTPEncryptKey Maximum 31 characters905 UseTFTP, Domain,Network Parameters 320UseTFTP, TftpURL, DHCP, StaticIp, StaticRoute, StaticNetMask,Voice Configuration Menu Access Code Related Parameters StaticIpStaticRoute DHCP, StaticRoute, StaticNetMask,Account Information Parameters StaticNetMaskEPID0orSID0 and EPID1orSID1 Value TypesExamples Voice Configuration Menu Access CodesCA0orCM0 and CA1orCM1 Sccp Mode Parameter Operating ParametersUseMGCP Other ParametersLBRCodec IntegerPrfCodec AudioModeConnectMode, page 5-13bit AudioMode, page 5-12bits 1 LBRCodec, ConnectMode,ConnectMode Bit Number Definition0x90000400 311To Use Pre-call and Mid-call Services CallerIdMethod0x00019e60 316916 DHCP,Domain 917TftpURL, CA0orCM0 and CA1orCM1, NumTxFramesOpFlags See the VLANSetting section on VLANSettingTftpURL, DHCP, VLANSetting, CallWaitTone, Optional Feature ParametersSigTimer Default Recommended Values RingCadenceCall-Progress Tone Parameters List of Call-Progress Tone ParametersTone Parameter Syntax Each tone is specified by nine integers, as followsUse the following formula to calculate the scaling factor a How to Calculate Scaling FactorsRecommended Values Default values for the nine-integer array Specific Call-Progress Tone Parameter InformationDialTone 920Cisco ATA plays the busy tone when the callee is busy BusyToneReorderTone 921RingbackTone CallWaitTone923 924NPrintf ConfirmTone925 Extended IP addressRange Default UDPTOS, VLANSetting,TraceFlags MediaPortPage Configuring and Debugging Fax Services Using Fax Pass-through ModeConfiguring the Cisco ATA for Fax Pass-through mode This setting translates to the following bitmapAudioMode AudioMode, ConnectMode,Configuring Cisco IOS Gateways to Enable Fax Pass-through Recommended SettingThis setting translates to the bitmap Enable Fax Pass-through Mode, Disable Fax Relay Feature,Run the following command Enable Fax Pass-through ModeSystem Level commands Perform the command Disable Fax Relay FeatureDial-Peer Level Commands Using FAX Mode Configuring the Cisco ATA for Fax ModeDebugging the Cisco ATA 186/188 Fax Services Configuring the Cisco IOS Gateway for Fax ModeCommon Problems When Using IOS Gateways Run the commandPrserv Overview, Analyzing prserv Output for Fax Sessions, Using prserv for Diagnosing Fax ProblemsPrserv Overview Analyzing prserv Output for Fax Sessions Log event DescriptionDecoding timestamp was set to timestamp2 That the first RTP packet that the Cisco ATA received wasTerminating-Gateway Example Debugging FAX Pass-through Mode100 Possible Reasons for Failure Debugging FAX ModeOriginating-Gateway Example Using rtpcatch for Diagnosing Fax Problems How to UseRtpcatch Overview Major functionsOutput Example of rtpcatchOptions Explanation CED tone Detected1032.116=2.213 Fax relay mode Cisco fax relay mode Analyzing rtpcatch Output for Fax SessionsAnalysis Both sides use G.711 for the entire fax sessionUsing rtpcatch to Analyze Common Causes of Failure Possible Causes for FailureCisco fax relay option is not disabled on the gateway Possible Cause for FailureExample 6-10 Fax Pass-through Mode Failure Rtpcatch LimitationsPage Upgrading the Cisco ATA Signaling Image Upgrading the Signaling Image Via Cisco CallManager Procedure for Upgrading all Cisco ATAs at OnceProcedureforUpgradingOneCiscoATA Upgradecode SyntaxUpgradecode Definitions Running the ExecutableUpgrading the Signaling Image Manually Preliminary StepsRunning the Executable File Preliminary Steps, Running the Executable File,Upgrade Requirements Upgrade ProcedureSyntax DefinitionsConfirming a Successful Signaling Image Upgrade Using a Web BrowserUsing the telephone keypad, enter the following Using a Web Browser, Using the Voice Configuration Menu,Using the Voice Configuration Menu OL-3141-01 Troubleshooting General Troubleshooting TipsSymptoms and Actions Installation and Upgrade Issues Restarting the Cisco CallManager You should also have access to a sniffer or LAN analyzer DebuggingFrequently Asked Questions Ring Load per RJ-11 FXS Port Maximum DistanceProcedure Contacting TAC Access Voicemail How to Use Pre-call and Mid-call ServicesProcedures for Using Pre-call Services Cancel Call-Forward-All Activate Call-Forward-AllRedial Speed DialTo use this feature, follow these steps Call PickupGroup Call Pickup MeetMe ConferenceProcedures for Using Mid-call Services Bellcore Style Call Transfer ProcedureBellcore Style Conference Call Procedure Bellcore StyleCisco VG248 Style Cisco VG248 Style Three-way Calling ProcedureCisco VG248 Call Transfer Procedure Cisco VG248 Conference Call Procedure Cisco ATA Style Call Hold/Resume ProcedureCisco ATA Style Call Transfer Procedure Cisco ATA StyleCisco ATA Style Conference Calling Procedure OL-3141-01 Voice Menu Option Code Description Voice Menu CodesTable B-1lists codes to return basic Cisco ATA information 916 IP address of the primary DNS server DNS 2 IPTable B-3 Cisco ATA Voice Menu Codes-Software Upgrade OL-3141-01 Specification Cisco ATA SpecificationsPhysical Specifications Electrical Specifications for Cisco ATA Environmental SpecificationsImmunity Specifications Description SpecificationRinging Characteristics Software SpecificationsPhysical Interfaces Tip/ring interfaces for each RJ-11 FXS port SlicAppendix C Cisco ATA Specifications Software Specifications Sccp OL-3141-01 This section describes basic call flows for the Cisco ATA Sccp Call FlowsSupported Sccp Message Set Appendix D Sccp Call Flows Supported Sccp Message Set Call Flow Scenarios for Successful Calls Cisco ATA-to-Cisco CallManagerStep Action Description ATACisco ATA-to-Cisco CallManager-to-Cisco ATA Step Station Call Info DescriptionStep Station Call Info Description Step Station Call Info Description OL-3141-01 Process Performing a Cross-Protocol UpgradeSyntax of upgradecode Parameter Upgradecode parameter value could be GL-1 GL-2 GL-3 GL-4 GL-5 Signaling connection control partMessages can be part of Sgcp and Mgcp messages GL-6 Business-class services for Internet telephony TrafficAllow you to define your own customized markup language GL-7GL-8 IN-1 CallerIdMethod ConnectMode Dhcp EncryptKeyEnabling use IN-2IN-3 RTP frames RTP media port configuration IN-4Safety recommendations Scaling factor calculation IN-5IP encapsulation IN-6
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ATA 188, ATA 186 specifications

The Cisco Systems ATA 186, or Analog Telephone Adapter, revolutionized the way traditional telephony interacted with Voice over Internet Protocol (VoIP) systems. Designed primarily for home and small office use, the ATA 186 allows users to connect standard analog phones and fax machines to a network, enabling them to take advantage of the benefits of VoIP technology.

One of the defining features of the ATA 186 is its dual port architecture. It includes two FXS ports, allowing users to connect up to two analog telephones. This functionality means that multiple devices can leverage VoIP services simultaneously without the need for separate adapters for each phone. The flexibility of the ATA 186 helps streamline the user experience, facilitating voice communication over an IP network while ensuring users can still use their existing phone equipment.

The ATA 186 employs various technologies to maintain high-quality voice calls. It supports standard voice codecs such as G.711 and G.729, which ensure efficient bandwidth usage while preserving call clarity. The adaptive jitter buffer technology further enhances call quality, compensating for network variations and minimizing latency, which is crucial for clear and uninterrupted conversations.

Additionally, the ATA 186 provides users with advanced calling features that were traditionally available only on PBX systems. These features include caller ID, call waiting, and voicemail functionality, integrating seamlessly with typical telephony services. The device also supports T.38 fax relay, allowing users to send and receive faxes over the internet, thus addressing the needs of environments where fax communication remains essential.

The security of VoIP conversations is also a priority for the ATA 186. It employs encryption protocols such as Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), ensuring that voice data is securely transmitted across the network. This focus on security helps protect sensitive information transmitted during calls.

Installation and configuration of the ATA 186 is streamlined, with an intuitive web-based interface that simplifies the setup process. This accessibility makes it suitable for users with varying levels of technical expertise, as frequently required adjustments, such as network configurations and firmware updates, can be easily managed.

In conclusion, the Cisco Systems ATA 186 stands out as a versatile and robust solution for users looking to integrate analog phones into a VoIP environment. With its dual port capabilities, high-quality voice codecs, advanced call features, and security measures, it offers a compelling choice for both residential and commercial users seeking seamless telephony integration. As technology evolves, devices like the ATA 186 remain cornerstones in bridging traditional telephony with modern communication systems.