Cisco Systems ATA 186, ATA 188 Obtaining Technical Assistance, Technical Assistance Center, Xiv

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Preface

Obtaining Technical Assistance

Obtaining Technical Assistance

Cisco provides Cisco.com, which includes the Cisco Technical Assistance Center (TAC) Website, as a starting point for all technical assistance. Customers and partners can obtain online documentation, troubleshooting tips, and sample configurations from the Cisco TAC website. Cisco.com registered users have complete access to the technical support resources on the Cisco TAC website, including TAC tools and utilities.

Cisco.com

Cisco.com offers a suite of interactive, networked services that let you access Cisco information, networking solutions, services, programs, and resources at any time, from anywhere in the world.

Cisco.com provides a broad range of features and services to help you with these tasks:

Streamline business processes and improve productivity

Resolve technical issues with online support

Download and test software packages

Order Cisco learning materials and merchandise

Register for online skill assessment, training, and certification programs

To obtain customized information and service, you can self-register on Cisco.com at this URL:

http://www.cisco.com

Technical Assistance Center

The Cisco TAC is available to all customers who need technical assistance with a Cisco product, technology, or solution. Two levels of support are available: the Cisco TAC website and the Cisco TAC Escalation Center. The avenue of support that you choose depends on the priority of the problem and the conditions stated in service contracts, when applicable.

We categorize Cisco TAC inquiries according to urgency:

Priority level 4 (P4)—You need information or assistance concerning Cisco product capabilities, product installation, or basic product configuration.

Priority level 3 (P3)—Your network performance is degraded. Network functionality is noticeably impaired, but most business operations continue.

Priority level 2 (P2)—Your production network is severely degraded, affecting significant aspects of business operations. No workaround is available.

Priority level 1 (P1)—Your production network is down, and a critical impact to business operations will occur if service is not restored quickly. No workaround is available.

Cisco TAC Website

You can use the Cisco TAC website to resolve P3 and P4 issues yourself, saving both cost and time. The site provides around-the-clock access to online tools, knowledge bases, and software. To access the Cisco TAC website, go to this URL:

http://www.cisco.com/tac

Cisco ATA 186 and Cisco ATA 188 Analog Telephone Adaptor Administrator’s Guide (SCCP)

 

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OL-3141-01

 

 

 

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Contents Corporate Headquarters Text Part Number OL-3141-01Copyright 2003, Cisco Systems, Inc All rights reserved N T E N T S IiiWhat You Need DNS1IP DNS2IP Recommended Values Syntax ViiCisco ATA Style Conference Calling Procedure A-7 ViiiAudience PrefaceOverview OrganizationConventions Preface Conventions Obtaining Documentation Cisco IOS Telephony Service documentationRelated Documentation Cisco.comOrdering Documentation International Cisco web sites can be accessed from this URLDocumentation CD-ROM Documentation FeedbackCisco TAC Website Obtaining Technical AssistanceTechnical Assistance Center XivObtaining Additional Publications and Information Cisco TAC Escalation CenterXvi Cisco Analog Telephone Adaptor Overview A P T E ROverview of the Skinny Client Control Protocol 4illustrates the architecture of an Sccp networkHardware Overview Link LEDFunction Button Voice Codecs Supported Software FeaturesSccp Version Other Supported Protocols Additional Supported Signaling ProtocolsBasic Services Pre-call Services Fax ServicesPre-call and Mid-call Services Pre-call Services, Mid-call Services,Cisco ATA style services Cisco ATA Style, page A-6 Mid-call ServicesStyle and Related Services Procedure Reference Bellcore Style, page A-4Installation and Configuration Overview Action ReferenceOL-3141-01 Installing the Cisco ATA What the Cisco ATA Package Includes Safety RecommendationsNetwork Requirements What You Need Installation Procedure5V power adaptor Power cord Procedure Cisco ATA 186 Rear Panel ConnectionsInstalling the Cisco ATA Installation Procedure Power-Down Procedure Configuring the Cisco ATA for Sccp Default Boot Load Behavior Page Parameter and Bits Reference VLANSettingFeature BitsHexadecimal format, this value is 0x01cc002b Steps Needed to Configure the Cisco ATA Action ReferenceAction Configuring the Cisco ATA Using a Tftp ServerBasic Configuration Steps in a Non-TFTP Server Environment Setting Up the Tftp Server with Cisco ATA Software Configurable Features and Related ParametersConfigurable Features Related Parameters Creating a Cisco ATA Default Configuration File Parameters Not Used for SccpSyntax of the cfgfmt program follows SyntaxSave your changes Creating a Configuration File for a Specific Cisco ATAYou could change the values as follows Using atapname.exe Tool to Obtain MAC Address Cfgfmt -tmgcpptag.dat ata0a141e28323c.txt ata0a141e28323cCommand Output Using the EncryptKey Parameter and cfgfmt ToolCommand Example Syntax examplesWithout Using a Dhcp Server, Using a Dhcp ServerUsing a Dhcp Server, Procedure Without Using a Dhcp Server Other Dhcp Options You Can SetVoice Configuration Menu Using the Voice Configuration MenuVoice Menu Number Features Key Alphanumeric Characters Resetting the Cisco ATA to Factory Default ValuesEntering Alphanumeric Values Cisco ATA Web Configuration DNS1IP Resetting the Cisco ATA Using Cisco CallManager Upgrading the Sccp Signaling Image Confirmation box appears. Click OKAdding the Cisco ATA to the Cisco CallManager Time Default value of NoneAdding Cisco ATAs Manually Click OKUsing the Cisco Bulk Administration Tool BAT Using Auto-Registration Parameters and Defaults Configuration Text File Template CA0UID0 CA1UID0UIPassword User Interface UI ParameterRange Default Voice Configuration Menu Access Code Parameters for Configuration Method and EncryptionSettings UseTFTP905 EncryptKeyMaximum 31 characters UseTFTP, Domain,UseTFTP, TftpURL, Network Parameters320 DHCP, StaticIp, StaticRoute, StaticNetMask,StaticRoute Voice Configuration Menu Access Code Related ParametersStaticIp DHCP, StaticRoute, StaticNetMask,EPID0orSID0 and EPID1orSID1 Account Information ParametersStaticNetMask Value TypesExamples Voice Configuration Menu Access CodesCA0orCM0 and CA1orCM1 UseMGCP Sccp Mode ParameterOperating Parameters Other ParametersLBRCodec IntegerConnectMode, page 5-13bit AudioMode, page 5-12bits 1 PrfCodecAudioMode LBRCodec, ConnectMode,0x90000400 ConnectModeBit Number Definition 311To Use Pre-call and Mid-call Services CallerIdMethod916 0x00019e60316 DHCP,Domain 917TftpURL, CA0orCM0 and CA1orCM1, NumTxFramesOpFlags See the VLANSetting section on VLANSettingTftpURL, DHCP, VLANSetting, CallWaitTone, Optional Feature ParametersSigTimer Default Recommended Values RingCadenceTone Parameter Syntax Call-Progress Tone ParametersList of Call-Progress Tone Parameters Each tone is specified by nine integers, as followsUse the following formula to calculate the scaling factor a How to Calculate Scaling FactorsRecommended Values DialTone Default values for the nine-integer arraySpecific Call-Progress Tone Parameter Information 920ReorderTone Cisco ATA plays the busy tone when the callee is busyBusyTone 921923 RingbackToneCallWaitTone 924925 NPrintfConfirmTone Extended IP addressTraceFlags Range DefaultUDPTOS, VLANSetting, MediaPortPage Configuring and Debugging Fax Services Using Fax Pass-through ModeAudioMode Configuring the Cisco ATA for Fax Pass-through modeThis setting translates to the following bitmap AudioMode, ConnectMode,This setting translates to the bitmap Configuring Cisco IOS Gateways to Enable Fax Pass-throughRecommended Setting Enable Fax Pass-through Mode, Disable Fax Relay Feature,Run the following command Enable Fax Pass-through ModeSystem Level commands Perform the command Disable Fax Relay FeatureDial-Peer Level Commands Using FAX Mode Configuring the Cisco ATA for Fax ModeCommon Problems When Using IOS Gateways Debugging the Cisco ATA 186/188 Fax ServicesConfiguring the Cisco IOS Gateway for Fax Mode Run the commandPrserv Overview, Analyzing prserv Output for Fax Sessions, Using prserv for Diagnosing Fax ProblemsPrserv Overview Decoding timestamp was set to timestamp2 Analyzing prserv Output for Fax SessionsLog event Description That the first RTP packet that the Cisco ATA received wasTerminating-Gateway Example Debugging FAX Pass-through Mode100 Possible Reasons for Failure Debugging FAX ModeOriginating-Gateway Example Rtpcatch Overview Using rtpcatch for Diagnosing Fax ProblemsHow to Use Major functionsOutput Example of rtpcatchOptions Explanation CED tone Detected1032.116=2.213 Analysis Fax relay mode Cisco fax relay modeAnalyzing rtpcatch Output for Fax Sessions Both sides use G.711 for the entire fax sessionUsing rtpcatch to Analyze Common Causes of Failure Possible Causes for FailureCisco fax relay option is not disabled on the gateway Possible Cause for FailureExample 6-10 Fax Pass-through Mode Failure Rtpcatch LimitationsPage Upgrading the Cisco ATA Signaling Image Upgrading the Signaling Image Via Cisco CallManager Procedure for Upgrading all Cisco ATAs at OnceUpgradecode Definitions ProcedureforUpgradingOneCiscoATAUpgradecode Syntax Running the ExecutableRunning the Executable File Upgrading the Signaling Image ManuallyPreliminary Steps Preliminary Steps, Running the Executable File,Syntax Upgrade RequirementsUpgrade Procedure DefinitionsUsing the telephone keypad, enter the following Confirming a Successful Signaling Image UpgradeUsing a Web Browser Using a Web Browser, Using the Voice Configuration Menu,Using the Voice Configuration Menu OL-3141-01 Troubleshooting General Troubleshooting TipsSymptoms and Actions Installation and Upgrade Issues Restarting the Cisco CallManager You should also have access to a sniffer or LAN analyzer DebuggingFrequently Asked Questions Ring Load per RJ-11 FXS Port Maximum DistanceProcedure Contacting TAC Access Voicemail How to Use Pre-call and Mid-call ServicesProcedures for Using Pre-call Services Redial Cancel Call-Forward-AllActivate Call-Forward-All Speed DialGroup Call Pickup To use this feature, follow these stepsCall Pickup MeetMe ConferenceBellcore Style Conference Call Procedure Procedures for Using Mid-call ServicesBellcore Style Call Transfer Procedure Bellcore StyleCisco VG248 Style Cisco VG248 Style Three-way Calling ProcedureCisco VG248 Call Transfer Procedure Cisco ATA Style Call Transfer Procedure Cisco VG248 Conference Call ProcedureCisco ATA Style Call Hold/Resume Procedure Cisco ATA StyleCisco ATA Style Conference Calling Procedure OL-3141-01 Voice Menu Option Code Description Voice Menu CodesTable B-1lists codes to return basic Cisco ATA information 916 IP address of the primary DNS server DNS 2 IPTable B-3 Cisco ATA Voice Menu Codes-Software Upgrade OL-3141-01 Specification Cisco ATA SpecificationsPhysical Specifications Immunity Specifications Electrical Specifications for Cisco ATAEnvironmental Specifications Description SpecificationPhysical Interfaces Ringing CharacteristicsSoftware Specifications Tip/ring interfaces for each RJ-11 FXS port SlicAppendix C Cisco ATA Specifications Software Specifications Sccp OL-3141-01 This section describes basic call flows for the Cisco ATA Sccp Call FlowsSupported Sccp Message Set Appendix D Sccp Call Flows Supported Sccp Message Set Call Flow Scenarios for Successful Calls Cisco ATA-to-Cisco CallManagerStep Action Description ATACisco ATA-to-Cisco CallManager-to-Cisco ATA Step Station Call Info DescriptionStep Station Call Info Description Step Station Call Info Description OL-3141-01 Process Performing a Cross-Protocol UpgradeSyntax of upgradecode Parameter Upgradecode parameter value could be GL-1 GL-2 GL-3 GL-4 GL-5 Signaling connection control partMessages can be part of Sgcp and Mgcp messages GL-6 Allow you to define your own customized markup language Business-class services for Internet telephonyTraffic GL-7GL-8 IN-1 Enabling use CallerIdMethod ConnectMode DhcpEncryptKey IN-2IN-3 RTP frames RTP media port configuration IN-4Safety recommendations Scaling factor calculation IN-5IP encapsulation IN-6
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ATA 188, ATA 186 specifications

The Cisco Systems ATA 186, or Analog Telephone Adapter, revolutionized the way traditional telephony interacted with Voice over Internet Protocol (VoIP) systems. Designed primarily for home and small office use, the ATA 186 allows users to connect standard analog phones and fax machines to a network, enabling them to take advantage of the benefits of VoIP technology.

One of the defining features of the ATA 186 is its dual port architecture. It includes two FXS ports, allowing users to connect up to two analog telephones. This functionality means that multiple devices can leverage VoIP services simultaneously without the need for separate adapters for each phone. The flexibility of the ATA 186 helps streamline the user experience, facilitating voice communication over an IP network while ensuring users can still use their existing phone equipment.

The ATA 186 employs various technologies to maintain high-quality voice calls. It supports standard voice codecs such as G.711 and G.729, which ensure efficient bandwidth usage while preserving call clarity. The adaptive jitter buffer technology further enhances call quality, compensating for network variations and minimizing latency, which is crucial for clear and uninterrupted conversations.

Additionally, the ATA 186 provides users with advanced calling features that were traditionally available only on PBX systems. These features include caller ID, call waiting, and voicemail functionality, integrating seamlessly with typical telephony services. The device also supports T.38 fax relay, allowing users to send and receive faxes over the internet, thus addressing the needs of environments where fax communication remains essential.

The security of VoIP conversations is also a priority for the ATA 186. It employs encryption protocols such as Secure Real-time Transport Protocol (SRTP) and Transport Layer Security (TLS), ensuring that voice data is securely transmitted across the network. This focus on security helps protect sensitive information transmitted during calls.

Installation and configuration of the ATA 186 is streamlined, with an intuitive web-based interface that simplifies the setup process. This accessibility makes it suitable for users with varying levels of technical expertise, as frequently required adjustments, such as network configurations and firmware updates, can be easily managed.

In conclusion, the Cisco Systems ATA 186 stands out as a versatile and robust solution for users looking to integrate analog phones into a VoIP environment. With its dual port capabilities, high-quality voice codecs, advanced call features, and security measures, it offers a compelling choice for both residential and commercial users seeking seamless telephony integration. As technology evolves, devices like the ATA 186 remain cornerstones in bridging traditional telephony with modern communication systems.