HP SSL1016 manual Understanding Error Messages

Page 130

Troubleshooting

Understanding Error Messages

When a failure first occurs, a two-digit error message appears on the front panel of the autoloader. See Table 14 for the error description and suggested repair.

When viewing the error log from the front panel, the text that appears is similar to the following:

Task: Picker

Error: 02b9202f

Contxt: 03ac/00400100

POC: 00022

POH: 00000:07:41: #14

Find the eight characters following “Error:” in the second line of the block of text. The third and fourth digits are the error code. In the example above, the error code is b9. In Table 14, you will see that this is an error event related to the picker.

Note: POH is the time of the error with an assigned number. The higher the error number is, the more recent it is.

If you need to view an error log from Web Administrator, the text that appears is similar to the following:

0014: PC: 00022 POH: 00000 : 07 : 41 Error: 02b9202f, Context: 03ac/00400100 070d02c7 : a70dfd3a : 0708000a : 00000000

00000000 : 00000000 : 00000000 : 00000000

00000000 : 00000000 : 00000000 : 00000000

Find the eight characters following “Error:” in the first line of the block of text. The third and fourth digits are the error code. In the example above, the error code is b9. In Table 14, you will see that this is an error event related to the picker.

130	SSL1016 Tape Autoloader Reference Guide

Image 130

Contents Hp StorageWorks SSL1016 tape autoloader Page Contents Tape Cartridge Usage Autoloader Operation Tape Drive Cleaning Electrostatic Discharge Contents About this Guide Conventions Text SymbolsDocument Conventions Equipment Symbols Rack Stability Rack stability protects personal and equipmentHP Storage Website Getting HelpHP Technical Support HP Authorized ResellerAbout this Guide Overview1 Front ViewMailslot Function KeysOn/Off Button Status LEDsMagazines Rear View AC Power PlugCooling Fans Ethernet Connection DCA SwitchesScsi Connection Internal View PickerSupported Software Barcode ReaderOverview Preparation Scsi Bus RequirementsScsi Cable and Terminator Requirements AccessoriesScsi Cable Length Installation Location Required Tools and Hardware for Rackmount Installation RackmountingMeasuring with the rack template Installing the optional installation rails Attaching the autoloader support brackets Attaching the front rackmount handles Attaching the U-channel brackets to the rack Attaching the autoloader to the front of the rack Rear U-channel bracket screws Removing the Autoloader From the Rack Standalone InstallationPreparation Installing the front standalone bracket covers ClearanceScsi Connection Attaching the cables Power On Daisy ChainingConnecting the power cord Configuration VerificationConfiguration submenu has the following options Scsi ID To set the Scsi ID On the main menu, scroll to Configuration Control Mode Select Change Mode Sequential Mode Operation Ethernet Autoloader IP AddressPress Enter On the Configuration submenu, scroll to Ethernet Subnet Mask Setting the Subnet Mask IP GatewaySetting the gateway address Snmp ServerSetting the Snmp server address Time ServerSetting the time server address TimePress Enter On the Configuration submenu, scroll to Time New timezone screen appears Security Set SecuritySet Passwords Select SecurityOn the Security submenu, scroll to Set Password Lost Passwords Installation and Configuration Tape Cartridge Usage Tape Cartridges DefinedTable.4 Sdlt 320 Supported Media Tape Cartridge Maintenance Inspecting Tape CartridgesOpening the cartridge door Checking the Sdlt tape leader DLTtape faulty leader situations Protecting Tape Cartridges Transporting Tape Cartridges Storing Tape CartridgesUsing the Write-Protect Switch DLT IV CartridgesWrite-Protect Switch Orange Position Indicator Result Write-protect switch, Sdlt Sdlt 320 CartridgeWrite-protect switch, Ultrium Ultrium Data CartridgeAutoloader Operation Front Panel ComponentsIndicator State Operating Condition LEDsMenu Tree Structure Front Panel Functionality Setting PasswordsDefault Front Panel Password LogoutUsing Data Cartridges Inserting a Single CartridgeInserting a cartridge into the mailslot Moving a Single Cartridge Ejecting a Single Cartridge Removing a Magazine Removing a magazine Installing a Magazine Installing a magazineInserting and Removing Cartridges Inserting a cartridgeManually Removing a Magazine Manually removing a magazineInside release latch Changing the Orientation Removing the screwsViewing Status Information Removing the handleAutoloader Status Select Autoloader InfoList of messages similar to the following screen appears View Firmware Version EDCView Element Status Element statusView Tape Drive Status Element status screenView Tape Drive Version Scsi IDRun Inventory View Ethernet InformationSet Data Compression Set CompressionConfiguration Update FirmwareImport/Export Slot On the Configuration submenu, scroll to I/E Slot Web Administration Web Administration HomeDefault Password ConfigurationView Status Information Move TapesMoving tapes using Web Administration Set to Home Run Diagnostic Tests Click View LogSet the System Time Setting system time Setting the Scsi ID Change the Scsi IDSet the Control Mode Setting the Control ModeSetting the compression Set the CompressionSet the Cleaning Mode Cleaning TapeSSL1016 Tape Autoloader Reference Guide 111 Set the Import/Export Slot Import/Export SlotSet Ethernet Configurations Networking options114 Set Security Option Security optionSet Passwords Update the Firmware Get system updatesAutoloader Operation 118 Tape Drive Cleaning Configuring the Cleaning Tape LocationInserting the Cleaning Tape Storing the Cleaning TapeScroll to the slot where you want to store the cleaning tape Tape Drive Cleaning Methods Ejecting the Cleaning TapeManual Cleaning SSL1016 Tape Autoloader Reference Guide 123 Auto Clean Software Tape Drive Cleaning 126 Operational Problems Before Contacting Technical SupportFile system Error Messages Understanding Error Messages Error Message Description Suggested Repair 132 Pieces of media fail, contact HP customer support 134 Destination element 136 SSL1016 Tape Autoloader Reference Guide 137 Diagnostic Tests Lists the diagnostic testsFederal Communications Commission Notice Class a EquipmentModifications Class B EquipmentCables Canadian Notice Avis Canadien European Union Notice Bsmi NoticeJapanese Notice Regulatory Compliance Notices 144 Electrostatic Discharge Grounding Methods Physical Specifications Performance SpecificationsPower Specifications Environmental Specifications Acoustic and Noise LimitsSafety and Regulatory Description SpecificationConfiguration and Tools Removing a DCARemoving the screws on the rear of the chassis Removing the DCA Bottom of DCA Installing a DCA Installing the DCAUpgrading or Replacing the DCA 156 Index Index Scsi Index 160

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