HP OneView for VMware vCenter/Operations Manager/Log Insight manual Support and other resources

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Clicking HP Insight power management launch link does not go to expected HP SIM page	78
Cost Advantage field not showing values	78
Events not delivered by Insight Control for vCenter to vCenter Server	78
Firmware inventory information is not shown	79
Error No Virtual Connect information is available for this host occurs	79
Troubleshooting the Storage Module for vCenter	79
Storage Administrator Portal login credentials	80
Storage Module for vCenter GUI not responsive to mouse clicks	80
Refresh takes a long time to complete	80
Error Unexpected state: The setup helper has not been created occurs during array or management
server configuration	80
Port conflict occurs when trying to configure P6000 Command View and MSA proxy provider for
use with Storage Module for vCenter	81
MSA2000 G2 or P2000 G3 MSA array information not displayed in Storage Module GUI	81
RMI connection exception in Storage Overview page	82
P9000 virtual disk information missing from Storage Overview page	82
Concatenated replicated LUNs not recognized as replicated LUNs	82
Duplicate LUNs displayed in Storage Module for vCenter interface	82
LUN displayed multiple times for VM or datastore that is part of a cluster	83
Storage information cannot be exported	83
Internet Explorer script error occurs in environment with 100 or more LUNs	83
P2000 G3 MSA virtual disks displayed as local or unmanaged disks	83
JBoss exceptions occur when running VASA provider service	83
Cannot configure datastore block size	84
Cannot configure P2000 G3 array when using user-created account	84
7 Support and other resources	85
Information to collect before contacting HP	85
How to contact HP	85
Registering for software technical support and update service	85
How to use your software technical support and update service	85
HP authorized resellers	86
Documentation feedback	86
Related information	86
A Firewall port requirements	87
Glossary	88
Index	90

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Contents HP Insight Control for VMware vCenter Server Acknowledgements Contents Viewing hardware alert notifications TroubleshootingProvisioning storage Firewall port requirements Glossary Index Support and other resourcesOverview Configuring the Server Module for vCenter Configuring Insight Control for vCenterAssociating the VMware host to iLO Onboard Administrator Single Sign-OnAutomatic association Manual associationUsing the Insight Control for vCenter Properties Configuring the Storage Module for vCenterChecking the initialization status About the Storage Administrator PortalSetting storage pool access Configuring arrays and management serversFor instructions, see Manually refreshing the data Adding HP P6000 Command View management serversAdding HP P6000 EVA arrays Adding HP MSA2000 G2 arrays Adding HP P4000 arraysAdding HP P2000 G3 MSA Systems Viewing arrays and management servers Adding HP P9000 arraysAdding HP XP arrays Modifying configured arrays and management servers Modify management server or array type page appears Removing an array or management serverAdding a CA-signed certificate Configuring the VMware Vasa providerConfiguring Insight Control for vCenter HP Management pane overview Using Insight Control for vCenterAccessing Insight Control for vCenter Overview Using the Server Module for vCenterChanging Server Management properties Setting the power cost for a clusterHP SIM Managing clustersViewing and updating firmware on clustered servers Viewing power management information for a clusterViewing infrastructure information for a cluster Manage Smart Components Managing serversViewing server power/thermal information Viewing server configuration informationViewing server networking information Viewing and updating firmware on selected servers Virtual Connect Network DiagramViewing logs Using the Insight Control Deployment WizardLaunching into HP tools Prerequisites Using the Storage Module for vCenterHP Insight Software tab Manually refreshing the data Refreshing Storage Module for vCenter dataRestarting a data refresh Canceling a data refreshChanging the automatic data refresh settings Storage Module for vCenter tabs Customizing Storage Module for vCenter tablesViewing summary information Viewing VM or datastore overview informationViewing storage information for a host Viewing detailed information Viewing storage information for a clusterViewing storage information for a datastore Viewing related VM information Viewing storage information for a VMViewing related datastore information Viewing detailed storage information Viewing related host informationStorage disks Viewing storage disksVirtual Disks tab Viewing virtual disksViewing paths Viewing hostsViewing HBAs Paths tab Using Insight Control for vCenter Viewing all VMs associated with a host or cluster Viewing replicationsView All tab Using the Storage Module for vCenter Using Insight Control for vCenter Provisioning storage Accessing the storage toolsAdding a new datastore Changing the default location for all P6000 EVA arraysHosts ClustersAdd Datastores Specify Storage window Storage Array capacity Add Datastores Review and Validate window after validation Add Datastores Summary window Expanding a datastoreExpand Datastore window Deleting a datastoreDeleting a volume Deleting an unassigned volumeCreate Virtual Machines Specify VMs window Creating a VM from a templateProvisioning storage Create Virtual Machines Specify Names window Provisioning storage Create Virtual Machines Summary window Cloning a VMClone Virtual Machine Clone Parameters window Clone Virtual Machine Specify New Names window Provisioning storage Clone Virtual Machine Summary window Viewing hardware alert notifications Onboard Administrator eventsInsight Control for vCenter events VCenter Server event category infoVCenter Server event category warning VCenter Server event category error HP Snmp agent and HP CIM provider events AlarmsAlarm icon Troubleshooting Insight Control for vCenter TroubleshootingViewing the log files HP Insight Software tab not available in vSphere ClientSlow response in the vSphere Client VCenter service terminates during startupInternet Explorer script error buttons.0.0 is null Error Communicating with iLO at VM host Troubleshooting the Server Module for vCenterStale or corrupt cache or cookies results in GUI anomalies Server summary data is not displayed for hostTroubleshooting the Server Module for vCenter Cost Advantage field not showing values HP SIM auto-login fails from Insight Control for vCenterFirmware inventory information is not shown Troubleshooting the Storage Module for vCenterRefresh takes a long time to complete Storage Administrator Portal login credentialsGUI P9000 virtual disk information missing from Storage Overview RMI connection exception in Storage OverviewStorage information cannot be exported JBoss exceptions occur when running Vasa provider serviceCannot configure datastore block size Information to collect before contacting HP How to contact HPSupport and other resources Documentation feedback HP authorized resellersRelated information DocumentsInsight Control for vCenter firewall ports Firewall port requirementsCLI GlossarySSO Index P2000 G3 MSA errors troubleshooting, 84 P2000 G3 MSA System Index