HP OneView for VMware vCenter/Operations Manager/Log Insight manual Troubleshooting

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6 Troubleshooting

Before troubleshooting issues with Insight Control for vCenter, you must:

•Verify that the correct user name and password are entered for vCenter Server.

•Verify that the software is installed and configured as described in the HP Insight Control for VMware vCenter Server Installation Guide.

•View the log files. For instructions, see “Viewing the log files” (page 73).

Viewing the log files

The Insight Control for vCenter hpicvcsvc.log file is located in the installation directory.

NOTE: This document assumes that the software is installed in C:\Program Files (x86)\ HP. For 32-bit systems, replace C:\Program Files (x86)\ with C:\Program Files\.

You can also view the hpicvcsvc.log file in the vSphere Client:

1.Navigate to the vSphere Client Home page.

2.Double-click the HP Insight Software icon under Administration.

3.Click the Error Log tab to display the error log, which shows the date and message for each error.

Storage Module for vCenter logs are available in the following directory: C:\Program Files

(x86)\HP\HP Insight Control Storage Module for vCenter\Storage Integration\logs\month_year. For example:

•hpstoragemodule_February_2010_Log_1.log is the Storage Module for vCenter log from February 2010.

•hpstoragemodulej2ee_February_2010_Log_1.log is the J2EE log from February 2010.

Array-specific Storage Module for vCenter logs are available in the following directory: C:\ Program Files (x86)\HP\HP Insight Control Storage Module for vCenter\ Storage Integration\logs.

•For P6000 EVA arrays: array_evaemdo_wrapper.log

•For P9000/XP arrays: array_xpdo_wrapper.log

Troubleshooting Insight Control for vCenter

This section includes general troubleshooting information for Insight Control for vCenter. For troubleshooting information specific to the Server Module for vCenter, see “Troubleshooting the Server Module for vCenter” (page 76). For troubleshooting information specific to the Storage Module for vCenter, see “Troubleshooting the Storage Module for vCenter” (page 79).

HP Insight Software tab not available in vSphere Client

Possible cause 1: The Insight Control for vCenter plug-in is not enabled.

Action: Verify the status of the plug-in in the vSphere Client.

1.Start the vSphere Client.

2.Select Plug-ins→Manage Plug-ins.

3.Verify that the Insight Control for vCenter module is in Enabled status.

Possible cause 2: Communication between the systems running Insight Control for vCenter, vCenter Server, and the vSphere Client is not established.

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Contents HP Insight Control for VMware vCenter Server Acknowledgements Contents Provisioning storage TroubleshootingViewing hardware alert notifications Firewall port requirements Glossary Index Support and other resourcesOverview Configuring the Server Module for vCenter Configuring Insight Control for vCenterAssociating the VMware host to iLO Onboard Administrator Single Sign-OnAutomatic association Manual associationUsing the Insight Control for vCenter Properties Configuring the Storage Module for vCenterChecking the initialization status About the Storage Administrator PortalSetting storage pool access Configuring arrays and management serversFor instructions, see Manually refreshing the data Adding HP P6000 Command View management serversAdding HP P6000 EVA arrays Adding HP MSA2000 G2 arrays Adding HP P4000 arraysAdding HP P2000 G3 MSA Systems Adding HP XP arrays Adding HP P9000 arraysViewing arrays and management servers Modifying configured arrays and management servers Modify management server or array type page appears Removing an array or management serverAdding a CA-signed certificate Configuring the VMware Vasa providerConfiguring Insight Control for vCenter Accessing Insight Control for vCenter Using Insight Control for vCenterHP Management pane overview Overview Using the Server Module for vCenterChanging Server Management properties Setting the power cost for a clusterHP SIM Managing clustersViewing infrastructure information for a cluster Viewing power management information for a clusterViewing and updating firmware on clustered servers Manage Smart Components Managing serversViewing server power/thermal information Viewing server configuration informationViewing server networking information Viewing and updating firmware on selected servers Virtual Connect Network DiagramLaunching into HP tools Using the Insight Control Deployment WizardViewing logs Prerequisites Using the Storage Module for vCenterHP Insight Software tab Manually refreshing the data Refreshing Storage Module for vCenter dataChanging the automatic data refresh settings Canceling a data refreshRestarting a data refresh Storage Module for vCenter tabs Customizing Storage Module for vCenter tablesViewing storage information for a host Viewing VM or datastore overview informationViewing summary information Viewing detailed information Viewing storage information for a clusterViewing storage information for a datastore Viewing related VM information Viewing storage information for a VMViewing related datastore information Viewing detailed storage information Viewing related host informationStorage disks Viewing storage disksVirtual Disks tab Viewing virtual disksViewing HBAs Viewing hostsViewing paths Paths tab Using Insight Control for vCenter Viewing all VMs associated with a host or cluster Viewing replicationsView All tab Using the Storage Module for vCenter Using Insight Control for vCenter Provisioning storage Accessing the storage toolsAdding a new datastore Changing the default location for all P6000 EVA arraysHosts ClustersAdd Datastores Specify Storage window Storage Array capacity Add Datastores Review and Validate window after validation Add Datastores Summary window Expanding a datastoreExpand Datastore window Deleting a datastoreDeleting a volume Deleting an unassigned volumeCreate Virtual Machines Specify VMs window Creating a VM from a templateProvisioning storage Create Virtual Machines Specify Names window Provisioning storage Create Virtual Machines Summary window Cloning a VMClone Virtual Machine Clone Parameters window Clone Virtual Machine Specify New Names window Provisioning storage Clone Virtual Machine Summary window Viewing hardware alert notifications Onboard Administrator eventsInsight Control for vCenter events VCenter Server event category infoVCenter Server event category warning VCenter Server event category error HP Snmp agent and HP CIM provider events AlarmsAlarm icon Troubleshooting Insight Control for vCenter TroubleshootingViewing the log files HP Insight Software tab not available in vSphere ClientSlow response in the vSphere Client VCenter service terminates during startupInternet Explorer script error buttons.0.0 is null Error Communicating with iLO at VM host Troubleshooting the Server Module for vCenterStale or corrupt cache or cookies results in GUI anomalies Server summary data is not displayed for hostTroubleshooting the Server Module for vCenter Cost Advantage field not showing values HP SIM auto-login fails from Insight Control for vCenterFirmware inventory information is not shown Troubleshooting the Storage Module for vCenterRefresh takes a long time to complete Storage Administrator Portal login credentialsGUI P9000 virtual disk information missing from Storage Overview RMI connection exception in Storage OverviewStorage information cannot be exported JBoss exceptions occur when running Vasa provider serviceCannot configure datastore block size Support and other resources How to contact HPInformation to collect before contacting HP Documentation feedback HP authorized resellersRelated information DocumentsInsight Control for vCenter firewall ports Firewall port requirementsCLI GlossarySSO Index P2000 G3 MSA errors troubleshooting, 84 P2000 G3 MSA System Index
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