HP OneView for VMware vCenter/Operations Manager/Log Insight manual

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1.Select a host in the vSphere Client.

2.Click the Configuration tab.

3.Click Advanced Settings in the Software pane.

4.Click Scsi in the list of advanced settings.

5.Edit the Scsi.CompareLUNNumber value, and then click OK.

LUN displayed multiple times for VM or datastore that is part of a cluster

Possible cause: The Storage Module for vCenter uses an ESX Host+LUN number as the unique identifier. When a single LUN is presented to multiple hosts that are part of a cluster, the LUN is listed on the Related VMs and Related Datastores pages for each host.

Action: LUNs with the same disk names are duplicates and represent a single disk on the storage array.

Storage information cannot be exported

Possible cause: The required ActiveX controls are disabled.

Action: To export Storage Module for vCenter data from the HP Insight Software tab, enable the following ActiveX controls in Internet Explorer:

Download unsigned ActiveX controls

Initialize and script ActiveX controls not marked as safe for scripting

Script ActiveX controls marked as safe for scripting

NOTE: Some third-party security software may prevent you from enabling and saving these ActiveX control settings. If you change these ActiveX control settings and they revert to the default settings, check your security software and local security policy.

See your Microsoft documentation for more information about Internet Explorer security settings.

Internet Explorer script error occurs in environment with 100 or more LUNs

The following message occurs during a refresh in an environment with 100 or more LUNs:

Stop running this script? A script on this page is causing

Internet Explorer to run slowly. If it continues to run, your computer might become unresponsive.

Possible cause: An Internet script is taking too long to complete.

Action: Click No.

Action: Add or modify the registry entry.

1.Open the registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Styles. If the key does not exist, add it.

2.Create a DWORD value called MaxScriptStatements under the key you opened or created in Step 1.

3.Assign the value 0x00FFFFFFFF to prevent the script error. To prevent Internet Explorer from displaying this error message again, use the value 0xFFFFFFFF.

P2000 G3 MSA virtual disks displayed as local or unmanaged disks

Virtual disks from a P2000 G3 MSA array are displayed as local or unmanaged disks.

Cause: The Storage Module for vCenter does not display information about MSA SAS disks.

JBoss exceptions occur when running VASA provider service

The VASA provider service requires a central management server (where Storage Module for vCenter is installed) that can be resolved by the fully qualified domain name. If this requirement is

Troubleshooting the Storage Module for vCenter 83

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Contents HP Insight Control for VMware vCenter Server Acknowledgements Contents Viewing hardware alert notifications TroubleshootingProvisioning storage Firewall port requirements Glossary Index Support and other resourcesOverview Configuring the Server Module for vCenter Configuring Insight Control for vCenterManual association Onboard Administrator Single Sign-OnAssociating the VMware host to iLO Automatic associationUsing the Insight Control for vCenter Properties Configuring the Storage Module for vCenterChecking the initialization status About the Storage Administrator PortalSetting storage pool access Configuring arrays and management serversFor instructions, see Manually refreshing the data Adding HP P6000 Command View management serversAdding HP P6000 EVA arrays Adding HP MSA2000 G2 arrays Adding HP P4000 arraysAdding HP P2000 G3 MSA Systems Viewing arrays and management servers Adding HP P9000 arraysAdding HP XP arrays Modifying configured arrays and management servers Modify management server or array type page appears Removing an array or management serverAdding a CA-signed certificate Configuring the VMware Vasa providerConfiguring Insight Control for vCenter HP Management pane overview Using Insight Control for vCenterAccessing Insight Control for vCenter Overview Using the Server Module for vCenterChanging Server Management properties Setting the power cost for a clusterHP SIM Managing clustersViewing and updating firmware on clustered servers Viewing power management information for a clusterViewing infrastructure information for a cluster Manage Smart Components Managing serversViewing server power/thermal information Viewing server configuration informationViewing server networking information Viewing and updating firmware on selected servers Virtual Connect Network DiagramViewing logs Using the Insight Control Deployment WizardLaunching into HP tools Prerequisites Using the Storage Module for vCenterHP Insight Software tab Manually refreshing the data Refreshing Storage Module for vCenter dataRestarting a data refresh Canceling a data refreshChanging the automatic data refresh settings Storage Module for vCenter tabs Customizing Storage Module for vCenter tablesViewing summary information Viewing VM or datastore overview informationViewing storage information for a host Viewing detailed information Viewing storage information for a clusterViewing storage information for a datastore Viewing related VM information Viewing storage information for a VMViewing related datastore information Viewing detailed storage information Viewing related host informationStorage disks Viewing storage disksVirtual Disks tab Viewing virtual disksViewing paths Viewing hostsViewing HBAs Paths tab Using Insight Control for vCenter Viewing all VMs associated with a host or cluster Viewing replicationsView All tab Using the Storage Module for vCenter Using Insight Control for vCenter Provisioning storage Accessing the storage toolsClusters Changing the default location for all P6000 EVA arraysAdding a new datastore HostsAdd Datastores Specify Storage window Storage Array capacity Add Datastores Review and Validate window after validation Add Datastores Summary window Expanding a datastoreExpand Datastore window Deleting a datastoreDeleting a volume Deleting an unassigned volumeCreate Virtual Machines Specify VMs window Creating a VM from a templateProvisioning storage Create Virtual Machines Specify Names window Provisioning storage Create Virtual Machines Summary window Cloning a VMClone Virtual Machine Clone Parameters window Clone Virtual Machine Specify New Names window Provisioning storage Clone Virtual Machine Summary window VCenter Server event category info Onboard Administrator eventsViewing hardware alert notifications Insight Control for vCenter eventsVCenter Server event category warning VCenter Server event category error HP Snmp agent and HP CIM provider events AlarmsAlarm icon HP Insight Software tab not available in vSphere Client TroubleshootingTroubleshooting Insight Control for vCenter Viewing the log filesSlow response in the vSphere Client VCenter service terminates during startupInternet Explorer script error buttons.0.0 is null Server summary data is not displayed for host Troubleshooting the Server Module for vCenterError Communicating with iLO at VM host Stale or corrupt cache or cookies results in GUI anomaliesTroubleshooting the Server Module for vCenter Cost Advantage field not showing values HP SIM auto-login fails from Insight Control for vCenterFirmware inventory information is not shown Troubleshooting the Storage Module for vCenterRefresh takes a long time to complete Storage Administrator Portal login credentialsGUI P9000 virtual disk information missing from Storage Overview RMI connection exception in Storage OverviewStorage information cannot be exported JBoss exceptions occur when running Vasa provider serviceCannot configure datastore block size Information to collect before contacting HP How to contact HPSupport and other resources Documents HP authorized resellersDocumentation feedback Related informationInsight Control for vCenter firewall ports Firewall port requirementsCLI GlossarySSO Index P2000 G3 MSA errors troubleshooting, 84 P2000 G3 MSA System Index