HP OneView for VMware vCenter/Operations Manager/Log Insight manual

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settings for each iLO, Onboard Administrator, or and HP SIM on the network. For more information about managing passwords and other system administration tasks, see “Configuring the Server Module for vCenter” (page 7).

For SSO to Onboard Administrator, follow the procedure for configuring the SSO certificate described in “Onboard Administrator Single Sign-On” (page 8).

Virtual Connect Manager launch link from Insight Control for vCenter prompts for login credentials

Cause: Virtual Connect Manager does not support auto-login.

HP SIM auto-login fails from Insight Control for vCenter

Possible cause: HP SIM uses cookies for auto-login. If the browser is configured to block all cookies, then the HP SIM auto-login feature for Insight Control for vCenter does not work.

Action: Configure the Microsoft Internet Explorer browser to accept cookies.

1.Select Tools→Internet Options.

2.Click the Privacy tab and change the setting to Medium.

3.Click Apply.

4.Click the Security tab.

5.Set the Internet and Local intranet zones security level to Medium.

Microsoft Windows 2008 Internet Explorer Enhanced Security can also block cookies. Be sure to change the security settings to enable cookies in Server Manager in the Internet Explorer Enhanced Security Configuration (ESC) menu.

Clicking HP Insight power management launch link does not go to expected HP SIM page

Possible cause: If the Insight power management plug-in for HP SIM is not installed, and the Insight power management launch link under Insight Control for vCenter is selected, HP SIM cannot launch the Insight power management pages. For the HP Insight power management link to work correctly, Insight Control for vCenter requires that both HP SIM and the HP Insight power management plug-in are installed.

Action: Install and configure the Insight power management plug-in for HP SIM.

Cost Advantage field not showing values

Possible cause: The managed vCenter Server cluster is not a DPM-configured cluster, or the power cost value is not configured.

Action: Verify the cluster type and power cost setting.

Verify that the cluster is DRS-enabled. This feature applies only to DRS-enabled clusters with DPM configured.

Verify that the power cost value is configured correctly. For more information, see “Setting the power cost for a cluster” (page 23).

Events not delivered by Insight Control for vCenter to vCenter Server

Possible cause: Insight Control for vCenter may not be configured to deliver events to vCenter Server.

Action: Verify that your systems are configured to deliver events to vCenter Server.

Note which events are delivered from Onboard Administrator to vCenter Server as defined in “Viewing hardware alert notifications” (page 68). If any of those events are not delivered to vCenter Server by Insight Control for vCenter, verify that the managed node is an HP ProLiant

78 Troubleshooting

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Contents HP Insight Control for VMware vCenter Server Acknowledgements Contents Troubleshooting Provisioning storageViewing hardware alert notifications Support and other resources Firewall port requirements Glossary IndexOverview Configuring Insight Control for vCenter Configuring the Server Module for vCenterAutomatic association Onboard Administrator Single Sign-OnAssociating the VMware host to iLO Manual associationConfiguring the Storage Module for vCenter Using the Insight Control for vCenter PropertiesAbout the Storage Administrator Portal Checking the initialization statusConfiguring arrays and management servers Setting storage pool accessAdding HP P6000 Command View management servers For instructions, see Manually refreshing the dataAdding HP P6000 EVA arrays Adding HP P4000 arrays Adding HP MSA2000 G2 arraysAdding HP P2000 G3 MSA Systems Adding HP P9000 arrays Adding HP XP arraysViewing arrays and management servers Modifying configured arrays and management servers Removing an array or management server Modify management server or array type page appearsConfiguring the VMware Vasa provider Adding a CA-signed certificateConfiguring Insight Control for vCenter Using Insight Control for vCenter Accessing Insight Control for vCenterHP Management pane overview Using the Server Module for vCenter OverviewSetting the power cost for a cluster Changing Server Management propertiesManaging clusters HP SIMViewing power management information for a cluster Viewing infrastructure information for a clusterViewing and updating firmware on clustered servers Managing servers Manage Smart ComponentsViewing server configuration information Viewing server power/thermal informationViewing server networking information Virtual Connect Network Diagram Viewing and updating firmware on selected serversUsing the Insight Control Deployment Wizard Launching into HP toolsViewing logs Using the Storage Module for vCenter PrerequisitesHP Insight Software tab Refreshing Storage Module for vCenter data Manually refreshing the dataCanceling a data refresh Changing the automatic data refresh settingsRestarting a data refresh Customizing Storage Module for vCenter tables Storage Module for vCenter tabsViewing VM or datastore overview information Viewing storage information for a hostViewing summary information Viewing storage information for a cluster Viewing detailed informationViewing storage information for a datastore Viewing storage information for a VM Viewing related VM informationViewing related datastore information Viewing related host information Viewing detailed storage informationViewing storage disks Storage disksViewing virtual disks Virtual Disks tabViewing hosts Viewing HBAsViewing paths Paths tab Using Insight Control for vCenter Viewing replications Viewing all VMs associated with a host or clusterView All tab Using the Storage Module for vCenter Using Insight Control for vCenter Accessing the storage tools Provisioning storageHosts Changing the default location for all P6000 EVA arraysAdding a new datastore ClustersAdd Datastores Specify Storage window Storage Array capacity Add Datastores Review and Validate window after validation Expanding a datastore Add Datastores Summary windowDeleting a datastore Expand Datastore windowDeleting an unassigned volume Deleting a volumeCreating a VM from a template Create Virtual Machines Specify VMs windowProvisioning storage Create Virtual Machines Specify Names window Provisioning storage Cloning a VM Create Virtual Machines Summary windowClone Virtual Machine Clone Parameters window Clone Virtual Machine Specify New Names window Provisioning storage Clone Virtual Machine Summary window Insight Control for vCenter events Onboard Administrator eventsViewing hardware alert notifications VCenter Server event category infoVCenter Server event category warning VCenter Server event category error Alarms HP Snmp agent and HP CIM provider eventsAlarm icon Viewing the log files TroubleshootingTroubleshooting Insight Control for vCenter HP Insight Software tab not available in vSphere ClientVCenter service terminates during startup Slow response in the vSphere Client Internet Explorer script error buttons.0.0 is null Stale or corrupt cache or cookies results in GUI anomalies Troubleshooting the Server Module for vCenterError Communicating with iLO at VM host Server summary data is not displayed for hostTroubleshooting the Server Module for vCenter HP SIM auto-login fails from Insight Control for vCenter Cost Advantage field not showing valuesTroubleshooting the Storage Module for vCenter Firmware inventory information is not shownStorage Administrator Portal login credentials Refresh takes a long time to completeGUI RMI connection exception in Storage Overview P9000 virtual disk information missing from Storage OverviewJBoss exceptions occur when running Vasa provider service Storage information cannot be exportedCannot configure datastore block size How to contact HP Support and other resourcesInformation to collect before contacting HP Related information HP authorized resellersDocumentation feedback DocumentsFirewall port requirements Insight Control for vCenter firewall portsGlossary CLISSO Index P2000 G3 MSA errors troubleshooting, 84 P2000 G3 MSA System Index