HP OneView for VMware vCenter/Operations Manager/Log Insight manual

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not met, JBoss logs erroneous exceptions indicating that several ports are in use, but the reported ports are not listed in the output of the netstat –acommand.

TIP: You should be able to perform both forward and reverse lookup. Use the command nslookup FQDN for a forward lookup or nslookup IP address for a reverse lookup.

Cause 1: The CMS might not be registered with the DNS server(s).

Cause 2: The CMS is not part of a domain.

Action: Add the CMS to the domain. This registers the server with the DNS.

Use the server IP address in the services.bat file and in the VASAProvider.URL entry in the install location/Storage Integration/config/configuration.xml file.

Cannot configure datastore block size

You cannot configure the block size for the VMFS-5 file system when creating a datastore in an ESX 5.x environment.

Cause: When creating datastores using the VMFS-5 file system, VMware does not support values other than 1 MB for the block size.

Cannot configure P2000 G3 array when using user-created account

When configuring P2000 G3 MSA arrays, an Unable to Authenticate error occurs.

Cause: The WBI does not include an option to enable SMI-S when a new user is created. It has an option to enable FTP, CLI, and WBI only. This is a WBI limitation.

Action: Use the CLI with the manage option to create the user.

For example:create user newUser level manage interfaces cli, ftp, smis, wbi password password

84 Troubleshooting

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Contents HP Insight Control for VMware vCenter Server Acknowledgements Contents Troubleshooting Provisioning storageViewing hardware alert notifications Support and other resources Firewall port requirements Glossary IndexOverview Configuring Insight Control for vCenter Configuring the Server Module for vCenterOnboard Administrator Single Sign-On Associating the VMware host to iLOAutomatic association Manual associationConfiguring the Storage Module for vCenter Using the Insight Control for vCenter PropertiesAbout the Storage Administrator Portal Checking the initialization statusConfiguring arrays and management servers Setting storage pool accessAdding HP P6000 Command View management servers For instructions, see Manually refreshing the dataAdding HP P6000 EVA arrays Adding HP P4000 arrays Adding HP MSA2000 G2 arraysAdding HP P2000 G3 MSA Systems Adding HP P9000 arrays Adding HP XP arraysViewing arrays and management servers Modifying configured arrays and management servers Removing an array or management server Modify management server or array type page appearsConfiguring the VMware Vasa provider Adding a CA-signed certificateConfiguring Insight Control for vCenter Using Insight Control for vCenter Accessing Insight Control for vCenterHP Management pane overview Using the Server Module for vCenter OverviewSetting the power cost for a cluster Changing Server Management propertiesManaging clusters HP SIMViewing power management information for a cluster Viewing infrastructure information for a clusterViewing and updating firmware on clustered servers Managing servers Manage Smart ComponentsViewing server configuration information Viewing server power/thermal informationViewing server networking information Virtual Connect Network Diagram Viewing and updating firmware on selected serversUsing the Insight Control Deployment Wizard Launching into HP toolsViewing logs Using the Storage Module for vCenter PrerequisitesHP Insight Software tab Refreshing Storage Module for vCenter data Manually refreshing the dataCanceling a data refresh Changing the automatic data refresh settingsRestarting a data refresh Customizing Storage Module for vCenter tables Storage Module for vCenter tabsViewing VM or datastore overview information Viewing storage information for a hostViewing summary information Viewing storage information for a cluster Viewing detailed informationViewing storage information for a datastore Viewing storage information for a VM Viewing related VM informationViewing related datastore information Viewing related host information Viewing detailed storage informationViewing storage disks Storage disksViewing virtual disks Virtual Disks tabViewing hosts Viewing HBAsViewing paths Paths tab Using Insight Control for vCenter Viewing replications Viewing all VMs associated with a host or clusterView All tab Using the Storage Module for vCenter Using Insight Control for vCenter Accessing the storage tools Provisioning storageChanging the default location for all P6000 EVA arrays Adding a new datastoreHosts ClustersAdd Datastores Specify Storage window Storage Array capacity Add Datastores Review and Validate window after validation Expanding a datastore Add Datastores Summary windowDeleting a datastore Expand Datastore windowDeleting an unassigned volume Deleting a volumeCreating a VM from a template Create Virtual Machines Specify VMs windowProvisioning storage Create Virtual Machines Specify Names window Provisioning storage Cloning a VM Create Virtual Machines Summary windowClone Virtual Machine Clone Parameters window Clone Virtual Machine Specify New Names window Provisioning storage Clone Virtual Machine Summary window Onboard Administrator events Viewing hardware alert notificationsInsight Control for vCenter events VCenter Server event category infoVCenter Server event category warning VCenter Server event category error Alarms HP Snmp agent and HP CIM provider eventsAlarm icon Troubleshooting Troubleshooting Insight Control for vCenterViewing the log files HP Insight Software tab not available in vSphere ClientVCenter service terminates during startup Slow response in the vSphere ClientInternet Explorer script error buttons.0.0 is null Troubleshooting the Server Module for vCenter Error Communicating with iLO at VM hostStale or corrupt cache or cookies results in GUI anomalies Server summary data is not displayed for hostTroubleshooting the Server Module for vCenter HP SIM auto-login fails from Insight Control for vCenter Cost Advantage field not showing valuesTroubleshooting the Storage Module for vCenter Firmware inventory information is not shownStorage Administrator Portal login credentials Refresh takes a long time to complete GUI RMI connection exception in Storage Overview P9000 virtual disk information missing from Storage OverviewJBoss exceptions occur when running Vasa provider service Storage information cannot be exportedCannot configure datastore block size How to contact HP Support and other resourcesInformation to collect before contacting HP HP authorized resellers Documentation feedbackRelated information DocumentsFirewall port requirements Insight Control for vCenter firewall portsGlossary CLISSO Index P2000 G3 MSA errors troubleshooting, 84 P2000 G3 MSA System Index