HP OneView for VMware vCenter/Operations Manager/Log Insight Slow response in the vSphere Client

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Action:

•Ensure that a host, cluster, datastore, or VM is selected in the left pane of the vSphere Client window.

•Use the arrows to scroll through the vCenter Server tabs and locate the HP Insight Software tab. The HP Insight Software tab might be collapsed by vSphere Client due to lack of space on the GUI.

•Verify network connectivity between the systems running Insight Control for vCenter, vCenter Server, and the vSphere Client. Ensure that at least one network path exists between these systems. Use tools such as Ping, as needed.

•Verify that any DNS names used by the systems running Insight Control for vCenter, vCenter Server, and the vSphere Client resolve properly. If the DNS names do not resolve correctly, use IP addresses to configure Insight Control for vCenter.

•Ensure that all firewall programs are configured to enable Insight Control for vCenter to access the TCP/IP port on the system on which the program is installed.

vSphere Client, Insight Control for vCenter, or Storage Module for vCenter is unresponsive

Possible cause: A required service is not running.

Action: Verify that the following services are running:

•VMware vCenter Server

•Insight Control for vCenter

•HP Insight Control Storage Module for vCenter J2EE Service

•HP Insight Control Storage Module for vCenter Service

Slow response in the vSphere Client

Possible cause: The system on which Insight Control for vCenter is installed does not meet the hardware requirements for all software installed on the server.

Action: Ensure that:

•HP SIM and vCenter Server are not installed on the same server. This is not a supported configuration.

•All hardware requirements are met for all software installed on the system.

For more information about installation requirements for Insight Control for vCenter, see the HP Insight Control for VMware vCenter Server Installation Guide.

vCenter service terminates during startup

Possible cause: vCenter Server depends on SQL Server. If the vCenter service starts before SQL server, vCenter Server fails to connect to its database.

Action: See article 1007669 in the VMware Knowledge Base.

Internet Explorer buttons.0.0 is null script error after installation

The following message appears when you click the HP icon in the vSphere Client:

74 Troubleshooting

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Contents HP Insight Control for VMware vCenter Server Acknowledgements Contents Viewing hardware alert notifications TroubleshootingProvisioning storage Support and other resources Firewall port requirements Glossary IndexOverview Configuring Insight Control for vCenter Configuring the Server Module for vCenterAutomatic association Onboard Administrator Single Sign-OnAssociating the VMware host to iLO Manual associationConfiguring the Storage Module for vCenter Using the Insight Control for vCenter PropertiesAbout the Storage Administrator Portal Checking the initialization statusConfiguring arrays and management servers Setting storage pool accessAdding HP P6000 Command View management servers For instructions, see Manually refreshing the dataAdding HP P6000 EVA arrays Adding HP P4000 arrays Adding HP MSA2000 G2 arraysAdding HP P2000 G3 MSA Systems Viewing arrays and management servers Adding HP P9000 arraysAdding HP XP arrays Modifying configured arrays and management servers Removing an array or management server Modify management server or array type page appearsConfiguring the VMware Vasa provider Adding a CA-signed certificateConfiguring Insight Control for vCenter HP Management pane overview Using Insight Control for vCenterAccessing Insight Control for vCenter Using the Server Module for vCenter OverviewSetting the power cost for a cluster Changing Server Management propertiesManaging clusters HP SIMViewing and updating firmware on clustered servers Viewing power management information for a clusterViewing infrastructure information for a cluster Managing servers Manage Smart ComponentsViewing server configuration information Viewing server power/thermal informationViewing server networking information Virtual Connect Network Diagram Viewing and updating firmware on selected serversViewing logs Using the Insight Control Deployment WizardLaunching into HP tools Using the Storage Module for vCenter PrerequisitesHP Insight Software tab Refreshing Storage Module for vCenter data Manually refreshing the dataRestarting a data refresh Canceling a data refreshChanging the automatic data refresh settings Customizing Storage Module for vCenter tables Storage Module for vCenter tabsViewing summary information Viewing VM or datastore overview informationViewing storage information for a host Viewing storage information for a cluster Viewing detailed informationViewing storage information for a datastore Viewing storage information for a VM Viewing related VM informationViewing related datastore information Viewing related host information Viewing detailed storage informationViewing storage disks Storage disksViewing virtual disks Virtual Disks tabViewing paths Viewing hostsViewing HBAs Paths tab Using Insight Control for vCenter Viewing replications Viewing all VMs associated with a host or clusterView All tab Using the Storage Module for vCenter Using Insight Control for vCenter Accessing the storage tools Provisioning storageHosts Changing the default location for all P6000 EVA arraysAdding a new datastore ClustersAdd Datastores Specify Storage window Storage Array capacity Add Datastores Review and Validate window after validation Expanding a datastore Add Datastores Summary windowDeleting a datastore Expand Datastore windowDeleting an unassigned volume Deleting a volumeCreating a VM from a template Create Virtual Machines Specify VMs windowProvisioning storage Create Virtual Machines Specify Names window Provisioning storage Cloning a VM Create Virtual Machines Summary windowClone Virtual Machine Clone Parameters window Clone Virtual Machine Specify New Names window Provisioning storage Clone Virtual Machine Summary window Insight Control for vCenter events Onboard Administrator eventsViewing hardware alert notifications VCenter Server event category infoVCenter Server event category warning VCenter Server event category error Alarms HP Snmp agent and HP CIM provider eventsAlarm icon Viewing the log files TroubleshootingTroubleshooting Insight Control for vCenter HP Insight Software tab not available in vSphere ClientVCenter service terminates during startup Slow response in the vSphere ClientInternet Explorer script error buttons.0.0 is null Stale or corrupt cache or cookies results in GUI anomalies Troubleshooting the Server Module for vCenterError Communicating with iLO at VM host Server summary data is not displayed for hostTroubleshooting the Server Module for vCenter HP SIM auto-login fails from Insight Control for vCenter Cost Advantage field not showing valuesTroubleshooting the Storage Module for vCenter Firmware inventory information is not shownStorage Administrator Portal login credentials Refresh takes a long time to completeGUI RMI connection exception in Storage Overview P9000 virtual disk information missing from Storage OverviewJBoss exceptions occur when running Vasa provider service Storage information cannot be exportedCannot configure datastore block size Information to collect before contacting HP How to contact HPSupport and other resources Related information HP authorized resellersDocumentation feedback DocumentsFirewall port requirements Insight Control for vCenter firewall portsGlossary CLISSO Index P2000 G3 MSA errors troubleshooting, 84 P2000 G3 MSA System Index