HP 8700 manual Printer hardware problems, Computer stops responding during software installation

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Chapter 8

Solution From the Windows Start menu, select Run. Click Browse, then navigate to the CD drive where you inserted the HP Photosmart CD. Double-click the setup.exe file.

The Found New Hardware Wizard opens but doesn’t recognize the printer (Windows only)

Cause You may have connected the USB cable before completing the software installation.

Solution Disconnect the USB cable and restart the software installation. Connect the USB cable when prompted during software installation.

The system requirements check indicates that the computer is running an outdated version of Internet Explorer (Windows only)

Solution Press CTRL + SHIFT on the keyboard and click Cancel in the System Requirements dialog box to bypass the block and complete the software installation. You must update Internet Explorer immediately after installing the HP Photosmart software, or the HP software will not work properly. You do not have to reinstall the HP software after updating Internet Explorer.

The computer stops responding during software installation

Cause Virus protection software or another software program is running in the background and slowing down the installation process.

Solution Wait while the software finishes copying files; this may take several minutes. If, after several minutes, the computer is still not responding, restart the computer, pause or disable any active virus protection software, quit all other software programs, and then reinstall the printer software.

Printer hardware problems

Note 1 Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/ support. The name of HP’s support services may vary by country/region.

Note 2 If you want to connect the printer to a computer with a USB cable, HP recommends using a cable of less than 3 meters (10 feet) in length to minimize injected noise due to potential high electromagnetic fields.

The Status light is flashing green but the printer is not printing

Solution The printer is busy processing information; wait for it to finish.

The Status light is flashing amber or red

48	HP Photosmart 8700 series

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Contents HP Photosmart 8700 series Users Guide Safety information Copyrights and trademarksTrademarks Regulatory model identification number VCVRA-0402Page Page Contents Specifications Turn the color management features of the printer on or off WelcomePrinter parts Finding more informationFront of printer Back of printer Paper traysControl panel Printer screenIndicator lights Printer menuTo navigate the printer menu Print menu structureSelect paper settings Network settingsChange the print quality Getting ready to print Loading paperChoosing the right paper To print Use this paperUsing specialty papers Loading your paper Supported paper sizesPaper type How to loadTray to load Inserting print cartridges Use the correct print cartridgesInsert the cartridges When you are not using a print cartridge Align the cartridgesChapter To set print quality settings If you are using a Windows computerBasic printing from a ComputerChapter Using color management Using printer-based color managementColorsmart/sRGB Printer driver color mode settings Setting When to use itAdobe RGB or Adobe RGB To print using printer-based color management Setting When to use itIf you are using a Macintosh Using application-based color management To print using application-based color managementChoose Application Managed Colors in the Color pop-up menu Chapter Exploring creative projects Large-format templatesTemplate Description Size A3+HP Image Zone To place photos in a templatePrinting a borderless photo from Windows Printing borderless photos from a computerPrinting a borderless photo from a Macintosh Chapter Connecting to other devices Printing photos without aConnection type and what you need Memory cards This lets youInserting memory cards Printing photos from a memory cardConnection type and what you need Supported file formats Inserting a memory card Memory card slotsMemory card How to insert the memory card Deciding which photos to print Selecting a photo layoutRemoving a memory card To print a photo indexLayout Paper size photo size Layout Paper size photo size Selecting photos to print If you want to… Follow these stepsSelect a photo Deselect a photoProblem How to correct it Improving photo qualityDoing common printing tasks from a memory card If you want to…Print a continuous range of photos Print all photos on the memory cardPrint camera-selected photos from a memory card Using a PictBridge camera Using a Bluetooth cameraPrinting photos from a digital camera Stop printingPrinting from other Bluetooth devices Care and maintenance Cleaning and maintaining the printerCleaning the outside of the printer Automatically cleaning the print cartridgesTo clean the print cartridge contacts Manually cleaning the print cartridge contactsPrinting a test Aligning the print cartridges Updating the softwarePrinting a sample Choose Hewlett-Packard Photosmart HP Photosmart Updater Storing the printerMaintaining the supplies Downloading the software WindowsHandling photo paper Storing photo paperStoring the print cartridges Chapter Troubleshooting Printer software installation problemsSystem Requirements dialog box appears during installation Computer could not read the HP Photosmart CDComputer stops responding during software installation Printer hardware problemsStatus light is flashing amber or red Printer is plugged in but will not turn on Solution SolutionPrinter does not find the photos I stored on my memory card Printing is very slow Printing problemsPrinted pages are dropping off of the Out tray Colors are not printing satisfactorily Solution Document printed at an angle or is off-center SolutionPrintout is rippled or curled Blank page came out of the printer Solution Printer ejects the paper when preparing to printBanner paper jams between the Main and Out trays Print quality is poorPhotos are not printing correctly Solution Photo is clipped when I print itError messages Paper errorsError message Paper size mismatch Print cartridge errorsError message Cartridge failed Error message One or more cartridges are not compatible Error message One or more cartridges have failedError message One or more cartridges are low on ink Error message Cartridge service station is stuck Memory card errorsError message Top cover is open Error message Can not print photos Error message Card is locked. Can not access cardError message Card was removed. Job was cancelled. Press Error message Camera selections Dpof file has errorError message Some camera-selected photos are not on card Error message No new photos on cardNetwork errors Computer printing errorsError message Network not connected HP Customer Care HP Customer Care by phoneChapter 1902 910 Additional warranty options Return to HP repair service North America onlyPlacing a call Networking Networking basics Windows and MacintoshRecommended network configurations Internet connectionInstalling the printer software on a Windows computer Ethernet connection on the back of the printerTo install the printer software Installing the printer software on a Macintosh Using the embedded web server Specifications System requirementsStorage temperature range -30-65 C 22-149 F Category Print cartridges HP printer limited warranty statement HP product Duration of limited warrantyAppendix c Index USB Regulatory notices Hewlett-Packard Company