HP 8700 manual Error messages, Paper errors

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Chapter 8

control panel. This can cause clipping of the photo or change its size ratio in unexpected ways.

Solution Print the photo from the computer to avoid this distortion.

Error messages

Note Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/ support. The name of HP’s support services may vary by country/region.

Error messages that appear on the printer screen can be divided into the following types:

●Paper errors

●Print cartridge errors

●Memory card errors

●Computer printing errors

●Network errors

Paper errors

Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/support. The name of HP’s support services may vary by country/region.

Error message: Paper jam. Clear jam then press .

Solution Turn off the printer, then unplug it from the power source. Clear the printer of any paper that may be obstructing the paper path. Remove the rear access door. Gently remove the jammed paper from the printer, then replace the rear access door. Plug the printer back in and turn it on.

Error message: Out of paper. Load paper then press .

Solution Load paper, then press to print again. For paper-loading instructions, see Loading your paper.

Error message: Unsupported media size.

Solution The printer cannot use the size of paper loaded in the paper tray. Press , then load a supported paper size instead. For a list of supported paper sizes, see Printer specifications.

Error message: Automatic paper sensor failed.

Solution The automatic paper sensor is obstructed or damaged. Try moving the printer out of direct sunlight, then press and try printing again. If this does

54	HP Photosmart 8700 series

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Contents HP Photosmart 8700 series Users Guide Trademarks Safety informationCopyrights and trademarks Regulatory model identification number VCVRA-0402Page Page Contents Specifications Turn the color management features of the printer on or off WelcomePrinter parts Finding more informationFront of printer Back of printer Paper traysControl panel Printer screenTo navigate the printer menu Indicator lightsPrinter menu Print menu structureSelect paper settings Network settingsChange the print quality Choosing the right paper Getting ready to printLoading paper To print Use this paperUsing specialty papers Loading your paper Supported paper sizesPaper type How to loadTray to load Inserting print cartridges Use the correct print cartridgesInsert the cartridges When you are not using a print cartridge Align the cartridgesChapter Basic printing from a To set print quality settingsIf you are using a Windows computer ComputerChapter Using color management Using printer-based color managementColorsmart/sRGB Printer driver color mode settings Setting When to use itAdobe RGB or Adobe RGB To print using printer-based color management Setting When to use itIf you are using a Macintosh Using application-based color management To print using application-based color managementChoose Application Managed Colors in the Color pop-up menu Chapter Template Description Size Exploring creative projectsLarge-format templates A3+HP Image Zone To place photos in a templatePrinting a borderless photo from Windows Printing borderless photos from a computerPrinting a borderless photo from a Macintosh Chapter Connection type and what you need Memory cards Connecting to other devicesPrinting photos without a This lets youInserting memory cards Printing photos from a memory cardConnection type and what you need Supported file formats Inserting a memory card Memory card slotsMemory card How to insert the memory card Removing a memory card Deciding which photos to printSelecting a photo layout To print a photo indexLayout Paper size photo size Layout Paper size photo size Select a photo Selecting photos to printIf you want to… Follow these steps Deselect a photoDoing common printing tasks from a memory card Problem How to correct itImproving photo quality If you want to…Print a continuous range of photos Print all photos on the memory cardPrint camera-selected photos from a memory card Printing photos from a digital camera Using a PictBridge cameraUsing a Bluetooth camera Stop printingPrinting from other Bluetooth devices Cleaning the outside of the printer Care and maintenanceCleaning and maintaining the printer Automatically cleaning the print cartridgesTo clean the print cartridge contacts Manually cleaning the print cartridge contactsPrinting a test Aligning the print cartridges Updating the softwarePrinting a sample Maintaining the supplies Choose Hewlett-Packard Photosmart HP Photosmart UpdaterStoring the printer Downloading the software WindowsHandling photo paper Storing photo paperStoring the print cartridges Chapter System Requirements dialog box appears during installation TroubleshootingPrinter software installation problems Computer could not read the HP Photosmart CDComputer stops responding during software installation Printer hardware problemsStatus light is flashing amber or red Printer is plugged in but will not turn on Solution SolutionPrinter does not find the photos I stored on my memory card Printing is very slow Printing problemsPrinted pages are dropping off of the Out tray Colors are not printing satisfactorily Solution Document printed at an angle or is off-center SolutionPrintout is rippled or curled Banner paper jams between the Main and Out trays Blank page came out of the printer SolutionPrinter ejects the paper when preparing to print Print quality is poorPhotos are not printing correctly Solution Photo is clipped when I print itError messages Paper errorsError message Paper size mismatch Print cartridge errorsError message Cartridge failed Error message One or more cartridges are not compatible Error message One or more cartridges have failedError message One or more cartridges are low on ink Error message Cartridge service station is stuck Memory card errorsError message Top cover is open Error message Can not print photos Error message Card is locked. Can not access cardError message Some camera-selected photos are not on card Error message Card was removed. Job was cancelled. PressError message Camera selections Dpof file has error Error message No new photos on cardNetwork errors Computer printing errorsError message Network not connected HP Customer Care HP Customer Care by phoneChapter 1902 910 Additional warranty options Return to HP repair service North America onlyPlacing a call Networking Networking basics Windows and MacintoshRecommended network configurations Internet connectionInstalling the printer software on a Windows computer Ethernet connection on the back of the printerTo install the printer software Installing the printer software on a Macintosh Using the embedded web server Specifications System requirementsStorage temperature range -30-65 C 22-149 F Category Print cartridges HP printer limited warranty statement HP product Duration of limited warrantyAppendix c Index USB Regulatory notices Hewlett-Packard Company