HP 8700 Printing problems, Printing is very slow, Printed pages are dropping off of the Out tray

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Chapter 8

Solution The printer may make noises after long periods of inactivity (approximately 2 weeks) or when its power supply has been interrupted and then restored. This is normal operation. The printer is performing an automatic maintenance procedure to ensure it produces the best quality output.

Printing problems

Note Before contacting HP Customer Care, read this section for troubleshooting tips or go to the online support services at www.hp.com/ support. The name of HP’s support services may vary by country/region.

The printer does not print borderless photos when I print from the control panel

Solution Press the Layout button until Layout: 1 photo borderless appears, then try to print again.

Printing is very slow

Cause You may be printing a PDF or a project containing high-resolution graphics or photos. Large, complex projects containing graphics or photos print slower than text documents.

Solution Consider using lower resolution graphics in the project, if possible, or allow for longer print times in your workflow.

Cause The printer may be in Ink-Backup Printing Mode. The printer enters this mode when one of the print cartridges has been removed or is out of ink.

Solution Replace the missing or empty cartridge.

Paper does not feed into the printer correctly from the Main tray

Solution

●There may be too much paper loaded in the tray. Remove some paper and try printing again.

●The paper guides may not be adjusted correctly. Make sure the paper-width and paper-length guides fit close to the edges of the paper without bending the paper.

●Two or more pieces of paper may be sticking together. Remove the paper from the Main tray, fan the edges of the stack to separate the sheets of paper, then reload the paper and try printing again.

●If the paper is wrinkled or bent, try using different paper.

●The paper may be too thin or too thick. Use HP inkjet paper for best results. For more information, see Choosing the right paper.

Printed pages are dropping off of the Out tray

50	HP Photosmart 8700 series

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Contents HP Photosmart 8700 series Users Guide Trademarks Safety informationCopyrights and trademarks Regulatory model identification number VCVRA-0402Page Page Contents Specifications Turn the color management features of the printer on or off WelcomeFinding more information Printer partsFront of printer Back of printer Paper traysControl panel Printer screenTo navigate the printer menu Indicator lightsPrinter menu Print menu structureNetwork settings Select paper settingsChange the print quality Choosing the right paper Getting ready to printLoading paper To print Use this paperUsing specialty papers Loading your paper Supported paper sizesHow to load Paper typeTray to load Inserting print cartridges Use the correct print cartridgesInsert the cartridges When you are not using a print cartridge Align the cartridgesChapter Basic printing from a To set print quality settingsIf you are using a Windows computer ComputerChapter Using color management Using printer-based color managementPrinter driver color mode settings Setting When to use it Colorsmart/sRGBAdobe RGB or Adobe RGB Setting When to use it To print using printer-based color managementIf you are using a Macintosh Using application-based color management To print using application-based color managementChoose Application Managed Colors in the Color pop-up menu Chapter Template Description Size Exploring creative projectsLarge-format templates A3+HP Image Zone To place photos in a templatePrinting borderless photos from a computer Printing a borderless photo from WindowsPrinting a borderless photo from a Macintosh Chapter Connection type and what you need Memory cards Connecting to other devicesPrinting photos without a This lets youPrinting photos from a memory card Inserting memory cardsConnection type and what you need Supported file formats Inserting a memory card Memory card slotsMemory card How to insert the memory card Removing a memory card Deciding which photos to printSelecting a photo layout To print a photo indexLayout Paper size photo size Layout Paper size photo size Select a photo Selecting photos to printIf you want to… Follow these steps Deselect a photoDoing common printing tasks from a memory card Problem How to correct itImproving photo quality If you want to…Print all photos on the memory card Print a continuous range of photosPrint camera-selected photos from a memory card Printing photos from a digital camera Using a PictBridge cameraUsing a Bluetooth camera Stop printingPrinting from other Bluetooth devices Cleaning the outside of the printer Care and maintenanceCleaning and maintaining the printer Automatically cleaning the print cartridgesManually cleaning the print cartridge contacts To clean the print cartridge contactsPrinting a test Updating the software Aligning the print cartridgesPrinting a sample Maintaining the supplies Choose Hewlett-Packard Photosmart HP Photosmart UpdaterStoring the printer Downloading the software WindowsStoring photo paper Handling photo paperStoring the print cartridges Chapter System Requirements dialog box appears during installation TroubleshootingPrinter software installation problems Computer could not read the HP Photosmart CDPrinter hardware problems Computer stops responding during software installationStatus light is flashing amber or red Solution Printer is plugged in but will not turn on SolutionPrinter does not find the photos I stored on my memory card Printing problems Printing is very slowPrinted pages are dropping off of the Out tray Document printed at an angle or is off-center Solution Colors are not printing satisfactorily SolutionPrintout is rippled or curled Banner paper jams between the Main and Out trays Blank page came out of the printer SolutionPrinter ejects the paper when preparing to print Print quality is poorPhotos are not printing correctly Solution Photo is clipped when I print itError messages Paper errorsPrint cartridge errors Error message Paper size mismatchError message Cartridge failed Error message One or more cartridges have failed Error message One or more cartridges are not compatibleError message One or more cartridges are low on ink Memory card errors Error message Cartridge service station is stuckError message Top cover is open Error message Can not print photos Error message Card is locked. Can not access cardError message Some camera-selected photos are not on card Error message Card was removed. Job was cancelled. PressError message Camera selections Dpof file has error Error message No new photos on cardComputer printing errors Network errorsError message Network not connected HP Customer Care HP Customer Care by phoneChapter 1902 910 Return to HP repair service North America only Additional warranty optionsPlacing a call Networking Networking basics Windows and MacintoshRecommended network configurations Internet connectionInstalling the printer software on a Windows computer Ethernet connection on the back of the printerTo install the printer software Installing the printer software on a Macintosh Using the embedded web server Specifications System requirementsStorage temperature range -30-65 C 22-149 F Category Print cartridges HP printer limited warranty statement HP product Duration of limited warrantyAppendix c Index USB Regulatory notices Hewlett-Packard Company