HP 8700 manual Error message One or more cartridges have failed

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Chapter 8

Solution You have inserted a print cartridge that does not work with the printer. Replace the cartridge with one that is compatible with the printer. For more information, see Inserting print cartridges.

Error message: Color Cartridge is not installed correctly. Please remove and reinsert it. —OR— Photo Cartridge is not installed correctly. Please remove and reinsert it. —OR— Cartridge is not installed correctly. Please remove and reinsert it.

Solution Remove the specified cartridge and reinstall it. For more information, see Inserting print cartridges.

Error message: Color Cartridge is missing. —OR— Photo Cartridge is missing. —OR— Cartridge is missing. Please install and snap cartridge in completely.

Solution Install the specified cartridge using the instructions in Inserting print cartridges.

Error message: Color Cartridge is low on ink. —OR— Photo Cartridge is low on ink. —OR— Cartridge is low on ink. You may need to replace it soon, or remove it to print using ink-backup printing mode.

Solution Replace the specified cartridge. For more information, see Inserting print cartridges.

Error message: One or more cartridges have failed.

Solution Replace the failed cartridges with new HP print cartridges. For more information, see Inserting print cartridges.

Error message: One or more cartridges are not compatible.

Solution One or more of the print cartridges are not HP print cartridges. Replace the non HP cartridges with supported HP print cartridges. For more information, see Inserting print cartridges.

Error message: One or more cartridges are not installed correctly.

Solution Remove the print cartridges that are not installed correctly and then reinstall them following the procedures in Inserting print cartridges.

Error message: One or more cartridges are low on ink.

Solution Replace the print cartridges that have low ink levels with new HP factory-filled print cartridges. For more information, see Inserting print cartridges.

56	HP Photosmart 8700 series

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Contents HP Photosmart 8700 series Users Guide Safety information Copyrights and trademarksTrademarks Regulatory model identification number VCVRA-0402Page Page Contents Specifications Turn the color management features of the printer on or off WelcomeFinding more information Printer partsFront of printer Back of printer Paper traysControl panel Printer screenIndicator lights Printer menuTo navigate the printer menu Print menu structureNetwork settings Select paper settingsChange the print quality Getting ready to print Loading paperChoosing the right paper To print Use this paperUsing specialty papers Loading your paper Supported paper sizesHow to load Paper typeTray to load Inserting print cartridges Use the correct print cartridgesInsert the cartridges When you are not using a print cartridge Align the cartridgesChapter To set print quality settings If you are using a Windows computerBasic printing from a ComputerChapter Using color management Using printer-based color managementPrinter driver color mode settings Setting When to use it Colorsmart/sRGBAdobe RGB or Adobe RGB Setting When to use it To print using printer-based color managementIf you are using a Macintosh Using application-based color management To print using application-based color managementChoose Application Managed Colors in the Color pop-up menu Chapter Exploring creative projects Large-format templatesTemplate Description Size A3+HP Image Zone To place photos in a templatePrinting borderless photos from a computer Printing a borderless photo from WindowsPrinting a borderless photo from a Macintosh Chapter Connecting to other devices Printing photos without aConnection type and what you need Memory cards This lets youPrinting photos from a memory card Inserting memory cardsConnection type and what you need Supported file formats Inserting a memory card Memory card slotsMemory card How to insert the memory card Deciding which photos to print Selecting a photo layoutRemoving a memory card To print a photo indexLayout Paper size photo size Layout Paper size photo size Selecting photos to print If you want to… Follow these stepsSelect a photo Deselect a photoProblem How to correct it Improving photo qualityDoing common printing tasks from a memory card If you want to…Print all photos on the memory card Print a continuous range of photosPrint camera-selected photos from a memory card Using a PictBridge camera Using a Bluetooth cameraPrinting photos from a digital camera Stop printingPrinting from other Bluetooth devices Care and maintenance Cleaning and maintaining the printerCleaning the outside of the printer Automatically cleaning the print cartridgesManually cleaning the print cartridge contacts To clean the print cartridge contactsPrinting a test Updating the software Aligning the print cartridgesPrinting a sample Choose Hewlett-Packard Photosmart HP Photosmart Updater Storing the printerMaintaining the supplies Downloading the software WindowsStoring photo paper Handling photo paperStoring the print cartridges Chapter Troubleshooting Printer software installation problemsSystem Requirements dialog box appears during installation Computer could not read the HP Photosmart CDPrinter hardware problems Computer stops responding during software installationStatus light is flashing amber or red Solution Printer is plugged in but will not turn on SolutionPrinter does not find the photos I stored on my memory card Printing problems Printing is very slowPrinted pages are dropping off of the Out tray Document printed at an angle or is off-center Solution Colors are not printing satisfactorily SolutionPrintout is rippled or curled Blank page came out of the printer Solution Printer ejects the paper when preparing to printBanner paper jams between the Main and Out trays Print quality is poorPhotos are not printing correctly Solution Photo is clipped when I print itError messages Paper errorsPrint cartridge errors Error message Paper size mismatchError message Cartridge failed Error message One or more cartridges have failed Error message One or more cartridges are not compatibleError message One or more cartridges are low on ink Memory card errors Error message Cartridge service station is stuckError message Top cover is open Error message Can not print photos Error message Card is locked. Can not access cardError message Card was removed. Job was cancelled. Press Error message Camera selections Dpof file has errorError message Some camera-selected photos are not on card Error message No new photos on cardComputer printing errors Network errorsError message Network not connected HP Customer Care HP Customer Care by phoneChapter 1902 910 Return to HP repair service North America only Additional warranty optionsPlacing a call Networking Networking basics Windows and MacintoshRecommended network configurations Internet connectionInstalling the printer software on a Windows computer Ethernet connection on the back of the printerTo install the printer software Installing the printer software on a Macintosh Using the embedded web server Specifications System requirementsStorage temperature range -30-65 C 22-149 F Category Print cartridges HP printer limited warranty statement HP product Duration of limited warrantyAppendix c Index USB Regulatory notices Hewlett-Packard Company