HP 8700 manual HP Customer Care by phone

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9 HP Customer Care

Note The name of HP’s support services may vary by country/region.

If you have a problem, follow these steps:

1.Check the documentation that came with the printer.

–Quick Start booklet or Setup Guide: The HP Photosmart 8700 series printer comes with setup instructions that explain how to set up the printer and install the printer software. Which document you receive with the printer varies by country/region.

–User's Guide: The User's Guide is the book you are reading. This book describes the basic features of the printer, explains how to use the printer without connecting a computer, and contains hardware troubleshooting information.

–HP Photosmart Printer Help: The onscreen HP Photosmart Printer Help describes how to use the printer with a computer and contains software troubleshooting information.

2.If you are unable to solve the problem using the information in the documentation, visit www.hp.com/support to do the following:

–Access online support pages

–Send HP an e-mail message for answers to your questions

–Check for software updates

–Connect with an HP technician by using Real Time Chat

Support options and availability vary by product, country/region, and language.

3.For Europe only: Contact your local point of purchase. If the printer has a hardware failure, you will be asked to bring the printer to where you purchased it. Service is free during the printer limited warranty period. After the warranty period, you will be quoted a service charge.

4.If you are unable to solve the problem using the onscreen HP Photosmart Printer Help or HP web sites, call HP Customer Care using the number for your country/ region. For a list of country/region phone numbers, see HP Customer Care by phone.

HP Customer Care by phone

While the printer is under warranty, you can obtain free phone support. For more information, see the warranty information included in the box, or go to www.hp.com/ support to check the duration of your free support.

After the free phone support period, you can obtain help from HP at an additional cost. Contact your HP dealer or call the support phone number for your country/region for support options.

To receive HP support by phone, call the appropriate support phone number for your location. Standard phone company charges apply.

North America: Call 1-800-HP-INVENT (1-800-474-6836). U.S. phone support is available in both English and Spanish languages 24 hours a day, 7 days a week (days

HP Photosmart 8700 series User's Guide

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Contents HP Photosmart 8700 series Users Guide Copyrights and trademarks Safety informationTrademarks Regulatory model identification number VCVRA-0402Page Page Contents Specifications Welcome Turn the color management features of the printer on or offFront of printer Finding more informationPrinter parts Paper trays Back of printerPrinter screen Control panelPrinter menu Indicator lightsTo navigate the printer menu Print menu structureChange the print quality Network settingsSelect paper settings Loading paper Getting ready to printChoosing the right paper To print Use this paperUsing specialty papers Supported paper sizes Loading your paperTray to load How to loadPaper type Use the correct print cartridges Inserting print cartridgesInsert the cartridges Align the cartridges When you are not using a print cartridgeChapter If you are using a Windows computer To set print quality settingsBasic printing from a ComputerChapter Using printer-based color management Using color managementAdobe RGB or Adobe RGB Printer driver color mode settings Setting When to use itColorsmart/sRGB If you are using a Macintosh Setting When to use itTo print using printer-based color management To print using application-based color management Using application-based color managementChoose Application Managed Colors in the Color pop-up menu Chapter Large-format templates Exploring creative projectsTemplate Description Size A3+To place photos in a template HP Image ZonePrinting a borderless photo from a Macintosh Printing borderless photos from a computerPrinting a borderless photo from Windows Chapter Printing photos without a Connecting to other devicesConnection type and what you need Memory cards This lets youConnection type and what you need Printing photos from a memory cardInserting memory cards Inserting a memory card Memory card slots Supported file formatsMemory card How to insert the memory card Selecting a photo layout Deciding which photos to printRemoving a memory card To print a photo indexLayout Paper size photo size Layout Paper size photo size If you want to… Follow these steps Selecting photos to printSelect a photo Deselect a photoImproving photo quality Problem How to correct itDoing common printing tasks from a memory card If you want to…Print camera-selected photos from a memory card Print all photos on the memory cardPrint a continuous range of photos Using a Bluetooth camera Using a PictBridge cameraPrinting photos from a digital camera Stop printingPrinting from other Bluetooth devices Cleaning and maintaining the printer Care and maintenanceCleaning the outside of the printer Automatically cleaning the print cartridgesPrinting a test Manually cleaning the print cartridge contactsTo clean the print cartridge contacts Printing a sample Updating the softwareAligning the print cartridges Storing the printer Choose Hewlett-Packard Photosmart HP Photosmart UpdaterMaintaining the supplies Downloading the software WindowsStoring the print cartridges Storing photo paperHandling photo paper Chapter Printer software installation problems TroubleshootingSystem Requirements dialog box appears during installation Computer could not read the HP Photosmart CDStatus light is flashing amber or red Printer hardware problemsComputer stops responding during software installation Printer does not find the photos I stored on my memory card SolutionPrinter is plugged in but will not turn on Solution Printed pages are dropping off of the Out tray Printing problemsPrinting is very slow Printout is rippled or curled Document printed at an angle or is off-center SolutionColors are not printing satisfactorily Solution Printer ejects the paper when preparing to print Blank page came out of the printer SolutionBanner paper jams between the Main and Out trays Print quality is poorPhoto is clipped when I print it Photos are not printing correctly SolutionPaper errors Error messagesError message Cartridge failed Print cartridge errorsError message Paper size mismatch Error message One or more cartridges are low on ink Error message One or more cartridges have failedError message One or more cartridges are not compatible Error message Top cover is open Memory card errorsError message Cartridge service station is stuck Error message Card is locked. Can not access card Error message Can not print photosError message Camera selections Dpof file has error Error message Card was removed. Job was cancelled. PressError message Some camera-selected photos are not on card Error message No new photos on cardError message Network not connected Computer printing errorsNetwork errors HP Customer Care by phone HP Customer CareChapter 1902 910 Placing a call Return to HP repair service North America onlyAdditional warranty options Networking basics Windows and Macintosh NetworkingInternet connection Recommended network configurationsEthernet connection on the back of the printer Installing the printer software on a Windows computerTo install the printer software Installing the printer software on a Macintosh Using the embedded web server System requirements SpecificationsStorage temperature range -30-65 C 22-149 F Category Print cartridges HP product Duration of limited warranty HP printer limited warranty statementAppendix c Index USB Hewlett-Packard Company Regulatory notices
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