HP 3000, 3800 manual Basic troubleshooting checklist, Factors that affect printer performance

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Basic troubleshooting checklist

If you are experiencing problems with the printer, use the following checklist to identify the cause of the problem:

●Is the printer connected to power?

●Is the printer on?

●Is the printer in the Ready state?

●Are all necessary cables connected?

●Do any messages appear on the control panel?

●Are genuine HP supplies installed?

●Were recently replaced print cartridges installed correctly, and was the pull tab on the cartridge removed?

For additional information about installation and setup, see the printer getting started guide. If you cannot find solutions to printer problems in this guide, go to the appropriate Web site:

●HP Color LaserJet 3000 Series printer: www.hp.com/support/clj3000

●HP Color LaserJet 3600 Series printer: www.hp.com/support/clj3600

●HP Color LaserJet 3800 Series printer: www.hp.com/support/clj3800

Factors that affect printer performance

Several factors affect the time it takes to print a job:

●Maximum printer speed, measured in pages per minute (ppm)

●The use of special paper (such as transparencies, heavy paper, and custom-size paper)

●Printer processing and download time

●The complexity and size of graphics

●The speed of the computer you are using

●The USB connection

●The printer I/O configuration

●The amount of printer memory installed

●The network operating system and configuration (if applicable)

●Printer personality (HP JetReady, PCL, or PS)

NOTE Although additional printer memory can resolve memory problems, improve how the printer handles complex graphics, and improve download times, it will not increase maximum printer speed (ppm).

118 Chapter 8 Problem solving

ENWW

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Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Copyright and License Trademark CreditsOnline Services HP Customer CareHP support and information for Macintosh computers Table of contents Configuration Printing tasksPaper to avoid Paper that can damage the printer Maintenance Managing the printerColor Problem solving Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Printer specifications Appendix D Regulatory informationAppendix E Working with memory 205 207Xii Printer basics Quick access to printer information Guide DescriptionPrinters at a glance HP Color LaserJet 3000 Series printerHP Color LaserJet 3000 printer HP Color LaserJet 3000n Printer 3000dn printer 3000dtn printerHP Color LaserJet 3600 Series printer HP Color LaserJet 3800 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n Printer 3800dn printer 3800dtn printerFeatures at a glance FeaturePrinter Accessibility SuppliesWalkaround 1Front view shown with optional 500-sheet paper feeder2Back and side view Printer software HP Color LaserJet 3600 Series printer driversOperating system PCL 5c PCL 6 PS 3 emulation Additional drivers Operating System To change the settings for all Opening the printer driversSoftware for networks To change the productHP Web Jetadmin UtilitiesLinux HP Easy Printer Care SoftwareFeatures Other components and utilitiesWindows Print-media specifications Type Dimensions Weight or thickness CapacitySupported media types HP Color LaserJet 3600 and 3800 75 toMedia size Dimensions Weight and thickness Supported media sizesEnww Control panel Control-panel overview 1Control panel buttons and lightsControl-panel indicator lights Indicator Off FlashingDisplay Enww Using the control-panel menus To use the menusRetrieve Job menu Menu item Value DescriptionUser Name ALL Private Jobs JOB Name Information menu Paper Handling menu Configure Device menu Printing sub-menuSymbol SET PCL Form Length OrientationFont Source Font NumberPrint Quality sub-menu System Setup sub-menu Sleep Delay Minute Tray Behavior USE Requested TrayManually Feed PromptJAM Recovery Auto Optimum SPEED/ENERGY Faster FirstUsage Save Energy Display BrightnessResets sub-menu Sub-menuRestore Factory SettingsSleep Mode OFF Diagnostics menu Changing printer control-panel configuration settings To set the Use Requested Tray featureTray Behavior menu options To set the Manually Feed Prompt feature To set the PS Defer Media featureTo set the Use Another Tray feature To set the Size/Type Prompt featureSleep Delay and Sleep Mode features To set the Duplex Blank Pages featureTo set the Sleep Delay feature Display Brightness feature Personality featureTo disable or enable the Sleep Mode feature To set the Display Brightness featureClearable Warnings feature Auto Continue featureTo set the Clearable Warnings feature To set the Auto Continue featureReplace Supplies feature Jam Recovery featureTo set the Replace Supplies feature To set the Jam Recovery featureLanguage feature To select a languageUsing the printer control panel in shared environments Enww O configuration USB configuration Connecting the USB cableNetwork configuration Setting an IP addressSetting the subnet mask Setting the default gateway Disabling network protocols optionalTo disable IPX/SPX To disable AppleTalkTo disable DLC/LLC Enhanced I/O EIO configuration HP Jetdirect EIO print serversPrinting tasks Priority for print settings Controlling print jobsSource Type and SizeGaining access to printer driver settings SettingsSelecting print media Paper to avoidPaper that can damage the printer To order HP Color LaserJet printing supplies Configuring trays Configuring sizeConfiguring type Configuring tray 1 for custom paperConfiguring tray 2 or tray 3 for custom paper DimensionUnit of measure Setting a custom size in tray 2 or tray Printing from tray 1 multipurpose trayLoading paper into tray Enww Printing envelopes from tray To load envelopes into trayPrinting envelopes Printing from tray 2 and tray Loading trayAddress type Left margin Top margin Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Automatic media type sensing auto sense mode Full sensing defaultTray 1 sensing Expanded sensingTransparency only default Tray 2 or tray 3 sensingUsing features in the Windows printer driver Creating and using quick setsTo create a quick set To use quick setsUsing watermarks Setting a custom paper size from the printer driverResizing documents To reduce or enlarge a documentUsing different paper and printing covers Printing a blank firstPrinting multiple pages on one sheet of paper Setting the color options Using the HP Digital Imaging Options dialog boxTo set the color options Opening the HP Digital Imaging Options dialog boxUsing the Services tab Using features in the Macintosh printer driver Creating and using presets in Mac OSTo create a preset To use presetsUsing features in the Macintosh printer driver Printing on special media TransparenciesGlossy paper Colored paperEnvelopes LabelsHeavy paper HP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Using 2-sided duplex printing Automatic 2-sided printingControl-panel settings for automatic 2-sided printing Options for binding 2-sided printing jobsManual 2-sided printing To turn 2-sided printing on or off from the control panelTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyManaging special printing situations Printing a different firstPrinting on custom-size media Stopping a print requestManaging special printing situations Managing stored jobs To print a stored jobTo delete a stored job Managing memory Enww Managing the printer Using printer information pages Description How to print Menu map Press MenuConfiguration Supplies statusDescription How to print Color usage logConfiguring e-mail alerts Software Information locationUsing the embedded Web server Embedded Web server sectionsOr Sleep mode on Settings tabTab or section Information tabTab or section Description Networking tabOther links Using the HP Easy Printer Care Software Supported operating systemsTo use the HP Easy Printer Care Software HP Easy Printer Care Software sectionsAlert Settings window Support tabSupplies Ordering window Device List tabUsing the HP Printer Utility for Macintosh HP Printer Utility featuresOpening the HP Printer Utility To open the HP Printer Utility in Mac OS XIP Settings Enww Color Using color HP ImageREtMedia selection Color optionsPrinting in four colors Cmyk Cmyk ink-set emulation PostScript onlyAutomatic or manual color adjustment Setting descriptionManaging color Print in GrayscaleSetting description Setting options Restricting color printingNeutral Grays Edge ControlEnww Matching colors Sample book color matchingPrinting color samples Enww Maintenance Approximate print-cartridge replacement intervals Managing suppliesSupplies life Checking the print-cartridge lifePrint-cartridge storage 1Printer displayPrint-cartridge authentication HP print cartridgesNon-HP print cartridges HP fraud hotline and Web siteSupply replacement guidelines Replacing supplies and partsChanging print cartridges To change the print cartridge Enww Enww Cleaning the printer To clean the printer using the printer control panelEnww Problem solving Basic troubleshooting checklist Factors that affect printer performanceControl-panel message types Message type Description Status messagesControl-panel messages Clear jam then press 13.XX.YY JAM Inside Front Door13.XX.YY JAM Inside TOP Cover Insufficient MemoryParallel I/O Buffer Overflow Serial I/O Buffer OverflowUSB I/O Buffer Overflow BAD Serial TransmissionError Xxxxx ErrorFuser Error XY ErrorStorage Error Settings Xxxx Error8X.YYYY EIO Error No SystemCleaning Disk X% Complete Do not Power OFFAction not Currently Available On TrayCode CRC Error Close TOP Cover and Front DoorColor RFU Failed Data ReceivedInstall Color Cartridge Install FuserInstall Supplies Inflate FailureNON HP Supply Installed Manually Feed Type SizeManually Feed Output Stack MEM Test Failure Replace DimmOrder Color Cartridge Order SuppliesPaper Path JAM Front Door Printing StoppedProcessing Duplex JOB RAM Disk Device Failure RAM Disk File Operation FailedRAM Disk File System is Full RAM Disk is Write ProtectedReplace Supplies RFU Load Error Sanitizing Disk X% CompleteSize Mismatch in Tray Standard TOP BIN FullUSB Accessory Error Tray XX Open or EmptyType Mismatch in Tray USB Storage Device FailureUSB Storage File System is Full USB Storage is Write ProtectedUSB Storage X Removed USE Tray X Type SizeJam recovery To turn off jam recoveryJams Jams Common causes of jams1 Cause Solution Common causes of jamsClearing jams Jam in trayJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Paper-handling problems Printer feeds multiple sheets Cause SolutionPrinter feeds incorrect page size Cause Solution Printer pulls from an incorrect tray Cause SolutionMedia does not feed automatically Cause Solution Media does not feed from trays 2 Cause SolutionTransparencies or glossy paper will not feed Cause Solution Media does not feed from trays 2 CauseOutput is curled or wrinkled Cause Solution Cause SolutionSee Gaining access to printer driver settings Troubleshooting-information pages Paper-path-testPrinter response problems Control-panel display is blank Cause SolutionControl-panel display is difficult to read Cause Solution Printer is on, but nothing prints Cause SolutionPrinter is on but is not receiving data Cause Solution Cannot select the printer from the computer Cause SolutionEnww Printer control-panel problems Control-panel settings do not work correctly Cause SolutionColor-printing problems Printing black instead of color Cause SolutionIncorrect hues print Cause Solution Color is missing Cause SolutionPrinted colors do not match screen colors Cause Solution Click SettingsPrinter output problems Incorrect fonts print Cause SolutionCannot print all characters in a symbol set Cause Solution Text drifts between pages Cause SolutionPartial printout Cause Solution Guidelines for printing with different fontsMacintosh problems Solving problems with Mac OSPrint job was not sent to the printer Cause Solution Port Hardware troubleshooting Folder Library/Printers/PPDs/Contents/ResourcesAn EPS file prints with incorrect fonts Cause Software troubleshooting Software program problems Cannot change system selections Cause SolutionCannot select a font from the software Cause Solution Cannot select colors Cause SolutionPrint-quality troubleshooting Print-quality problems associated with mediaOverhead transparency defects Print-quality problems associated with the environment Print quality problems associated with jamsPrint-quality-troubleshooting pages Calibrating the printer Enww Supplies and accessories Parts and supplies Part Part number Type/sizeParts and supplies Ordering by using the embedded Web server Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyPrint cartridge limited warranty statement HP maintenance agreements On-site service agreementsExtended warranty Next-day on-site serviceRepacking the printer To repack the printerEnww Printer specifications Physical specificationsProduct Height Depth Width Weight Electrical specifications Volt modelsPower-consumption specifications Table C-5Power consumption average, in watts1Acoustic specifications Sound power level Declared per ISOSound pressure level bystander position Declared per ISO Operating-environment specifications Environment Recommended AllowedEnww Regulatory information FCC regulations Environmental product stewardship program Paper Material restrictionsHP Color LaserJet 3000 and 3800 Series printers HP Color LaserJet 3600 Series printerMaterial Safety Data Sheet Msds Extended warranty For more informationDeclaration of conformity HP Color LaserJet 3000 series Declaration of ConformityDeclares, that the product Product Names Safety statements Laser safetyCanadian DOC regulations Laser statement for Finland Luokan 1 laserlaiteEnww Working with memory Printer memoryInstalling memory DIMMs To install memory and font DIMMsInstalling memory DIMMs To enable memory for Windows Enabling memoryChecking Dimm installation To check Dimm installationEnww Glossary Bidirectional communication Two-way data transmissionEnww Symbols/Numerics 2-sided printing IndexMacintosh FCC Enww Page Q5982-90971

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