HP 3800, 3000 manual Print-quality troubleshooting, Print-quality problems associated with media

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Print-quality troubleshooting

If you are experiencing problems with print quality, the following sections might help you identify the cause of the problem.

Print-quality problems associated with media

Some print-quality problems arise from the use of inappropriate media.

●Use media that meets HP paper specifications. See Supported media sizes.

●The surface of the media is too smooth. Use paper that meets HP paper specifications. See Supported media sizes.

●The moisture content is uneven, too high, or too low. Use media from a different source or from an unopened ream.

●Some areas of the media reject toner. Use media from a different source or from an unopened ream.

●The letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves your problem, ask the supplier of your letterhead to use paper that meets the specifications for this printer. See Supported media sizes.

●The paper is excessively rough. Use a smoother, xerographic paper.

●The driver setting is incorrect. To change the media type setting, see Type and Size.

●The media that you are using is too heavy for the media type setting that you selected, and the toner is not fusing to the media.

Overhead transparency defects

Overhead transparencies can display the same image-quality problems as other types of media and also defects that are specific to printing on transparencies. Also, because transparencies are pliable in the print path, the paper-handling components can mark their surface.

NOTE The HP Color LaserJet 3000 series printers do not support printing in color on transparencies.

NOTE Allow transparencies to cool for at least 30 seconds before handling them.

●In the printer driver Paper tab, select Transparency as the paper type. Also, make sure that the tray is correctly configured for transparencies.

●Make sure that the transparencies meet the specifications for this printer. See Supported media sizes.

●The transparencies are not designed for correct toner adhesion. Use only transparencies that are designed for HP Color LaserJet printers.

●Handle transparencies by the edges. Oil from fingers can cause spots and smudges.

●Small, random, dark areas on the trailing edge of solid-fill pages might result when transparencies stick together in the output bin. Try printing the job in smaller batches.

ENWW

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Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and LicenseHP Customer Care Online ServicesHP support and information for Macintosh computers Table of contents Printing tasks ConfigurationPaper to avoid Paper that can damage the printer Maintenance Managing the printerColor Problem solving Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Printer specifications Appendix D Regulatory informationAppendix E Working with memory 207 205Xii Printer basics Guide Description Quick access to printer informationPrinter 3000dn printer 3000dtn printer Printers at a glanceHP Color LaserJet 3000 Series printer HP Color LaserJet 3000 printer HP Color LaserJet 3000nPrinter 3800dn printer 3800dtn printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer HP Color LaserJet 3800 printer HP Color LaserJet 3800nFeatures at a glance FeaturePrinter Supplies Accessibility1Front view shown with optional 500-sheet paper feeder Walkaround2Back and side view Printer software HP Color LaserJet 3600 Series printer driversOperating system PCL 5c PCL 6 PS 3 emulation Additional drivers To change the product Operating System To change the settings for allOpening the printer drivers Software for networksHP Easy Printer Care Software HP Web JetadminUtilities LinuxFeatures Other components and utilitiesWindows HP Color LaserJet 3600 and 3800 75 to Print-media specificationsType Dimensions Weight or thickness Capacity Supported media typesSupported media sizes Media size Dimensions Weight and thicknessEnww Control panel 1Control panel buttons and lights Control-panel overviewControl-panel indicator lights Indicator Off FlashingDisplay Enww To use the menus Using the control-panel menusRetrieve Job menu Menu item Value DescriptionUser Name ALL Private Jobs JOB Name Information menu Paper Handling menu Printing sub-menu Configure Device menuFont Number Symbol SETPCL Form Length Orientation Font SourcePrint Quality sub-menu System Setup sub-menu Prompt Sleep Delay MinuteTray Behavior USE Requested Tray Manually FeedDisplay Brightness JAM Recovery AutoOptimum SPEED/ENERGY Faster First Usage Save EnergySub-menu Resets sub-menuRestore Factory SettingsSleep Mode OFF Diagnostics menu Changing printer control-panel configuration settings To set the Use Requested Tray featureTray Behavior menu options To set the Size/Type Prompt feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Use Another Tray featureSleep Delay and Sleep Mode features To set the Duplex Blank Pages featureTo set the Sleep Delay feature To set the Display Brightness feature Display Brightness featurePersonality feature To disable or enable the Sleep Mode featureTo set the Auto Continue feature Clearable Warnings featureAuto Continue feature To set the Clearable Warnings featureTo set the Jam Recovery feature Replace Supplies featureJam Recovery feature To set the Replace Supplies featureTo select a language Language featureUsing the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configurationNetwork configuration Setting an IP addressSetting the subnet mask Disabling network protocols optional Setting the default gatewayTo disable IPX/SPX To disable AppleTalkTo disable DLC/LLC HP Jetdirect EIO print servers Enhanced I/O EIO configurationPrinting tasks Type and Size Priority for print settingsControlling print jobs SourceSettings Gaining access to printer driver settingsSelecting print media Paper to avoidPaper that can damage the printer To order HP Color LaserJet printing supplies Configuring tray 1 for custom paper Configuring traysConfiguring size Configuring typeConfiguring tray 2 or tray 3 for custom paper DimensionUnit of measure Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or trayLoading paper into tray Enww To load envelopes into tray Printing envelopes from trayPrinting envelopes Printing from tray 2 and tray Loading trayAddress type Left margin Top margin Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Expanded sensing Automatic media type sensing auto sense modeFull sensing default Tray 1 sensingTray 2 or tray 3 sensing Transparency only defaultTo use quick sets Using features in the Windows printer driverCreating and using quick sets To create a quick setTo reduce or enlarge a document Using watermarksSetting a custom paper size from the printer driver Resizing documentsUsing different paper and printing covers Printing a blank firstPrinting multiple pages on one sheet of paper Opening the HP Digital Imaging Options dialog box Setting the color optionsUsing the HP Digital Imaging Options dialog box To set the color optionsUsing the Services tab To use presets Using features in the Macintosh printer driverCreating and using presets in Mac OS To create a presetUsing features in the Macintosh printer driver Colored paper Printing on special mediaTransparencies Glossy paperEnvelopes LabelsHeavy paper HP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Automatic 2-sided printing Using 2-sided duplex printingTo turn 2-sided printing on or off from the control panel Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs Manual 2-sided printingOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexStopping a print request Managing special printing situationsPrinting a different first Printing on custom-size mediaManaging special printing situations Managing stored jobs To print a stored jobTo delete a stored job Managing memory Enww Managing the printer Supplies status Using printer information pagesDescription How to print Menu map Press Menu ConfigurationColor usage log Description How to printSoftware Information location Configuring e-mail alertsEmbedded Web server sections Using the embedded Web serverInformation tab Or Sleep mode onSettings tab Tab or sectionTab or section Description Networking tabOther links HP Easy Printer Care Software sections Using the HP Easy Printer Care SoftwareSupported operating systems To use the HP Easy Printer Care SoftwareDevice List tab Alert Settings windowSupport tab Supplies Ordering windowTo open the HP Printer Utility in Mac OS X Using the HP Printer Utility for MacintoshHP Printer Utility features Opening the HP Printer UtilityIP Settings Enww Color Color options Using colorHP ImageREt Media selectionCmyk ink-set emulation PostScript only Printing in four colors CmykPrint in Grayscale Automatic or manual color adjustmentSetting description Managing colorEdge Control Setting description Setting optionsRestricting color printing Neutral GraysEnww Matching colors Sample book color matchingPrinting color samples Enww Maintenance Checking the print-cartridge life Approximate print-cartridge replacement intervalsManaging supplies Supplies life1Printer display Print-cartridge storageHP fraud hotline and Web site Print-cartridge authenticationHP print cartridges Non-HP print cartridgesSupply replacement guidelines Replacing supplies and partsChanging print cartridges To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printerEnww Problem solving Factors that affect printer performance Basic troubleshooting checklistMessage type Description Status messages Control-panel message typesControl-panel messages Insufficient Memory Clear jam then press13.XX.YY JAM Inside Front Door 13.XX.YY JAM Inside TOP CoverBAD Serial Transmission Parallel I/O Buffer OverflowSerial I/O Buffer Overflow USB I/O Buffer OverflowXY Error ErrorXxxxx Error Fuser ErrorNo System Storage Error SettingsXxxx Error 8X.YYYY EIO ErrorOn Tray Cleaning Disk X% CompleteDo not Power OFF Action not Currently AvailableData Received Code CRC ErrorClose TOP Cover and Front Door Color RFU FailedInflate Failure Install Color CartridgeInstall Fuser Install SuppliesMEM Test Failure Replace Dimm NON HP Supply InstalledManually Feed Type Size Manually Feed Output StackPrinting Stopped Order Color CartridgeOrder Supplies Paper Path JAM Front DoorProcessing Duplex JOB RAM Disk is Write Protected RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk File System is FullReplace Supplies Standard TOP BIN Full RFU Load ErrorSanitizing Disk X% Complete Size Mismatch in TrayUSB Storage Device Failure USB Accessory ErrorTray XX Open or Empty Type Mismatch in TrayUSE Tray X Type Size USB Storage File System is FullUSB Storage is Write Protected USB Storage X RemovedJam recovery To turn off jam recoveryJams Jams Common causes of jams Common causes of jams1 Cause SolutionJam in tray Clearing jamsJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer pulls from an incorrect tray Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer feeds incorrect page size Cause SolutionMedia does not feed from trays 2 Cause Solution Media does not feed automatically Cause SolutionMedia does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause SolutionCause Solution Output is curled or wrinkled Cause SolutionSee Gaining access to printer driver settings Paper-path-test Troubleshooting-information pagesPrinter is on, but nothing prints Cause Solution Printer response problemsControl-panel display is blank Cause Solution Control-panel display is difficult to read Cause SolutionCannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause SolutionEnww Control-panel settings do not work correctly Cause Solution Printer control-panel problemsColor is missing Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Incorrect hues print Cause SolutionClick Settings Printed colors do not match screen colors Cause SolutionText drifts between pages Cause Solution Printer output problemsIncorrect fonts print Cause Solution Cannot print all characters in a symbol set Cause SolutionGuidelines for printing with different fonts Partial printout Cause SolutionMacintosh problems Solving problems with Mac OSPrint job was not sent to the printer Cause Solution Port Folder Library/Printers/PPDs/Contents/Resources Hardware troubleshootingAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select colors Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select a font from the software Cause SolutionPrint-quality troubleshooting Print-quality problems associated with mediaOverhead transparency defects Print-quality problems associated with the environment Print quality problems associated with jamsPrint-quality-troubleshooting pages Calibrating the printer Enww Supplies and accessories Part Part number Type/size Parts and suppliesParts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statementPrint cartridge limited warranty statement Next-day on-site service HP maintenance agreementsOn-site service agreements Extended warrantyTo repack the printer Repacking the printerEnww Printer specifications Physical specificationsProduct Height Depth Width Weight Volt models Electrical specificationsTable C-5Power consumption average, in watts1 Power-consumption specificationsAcoustic specifications Sound power level Declared per ISOSound pressure level bystander position Declared per ISO Environment Recommended Allowed Operating-environment specificationsEnww Regulatory information FCC regulations Environmental product stewardship program HP Color LaserJet 3600 Series printer PaperMaterial restrictions HP Color LaserJet 3000 and 3800 Series printersFor more information Material Safety Data Sheet Msds Extended warrantyDeclaration of Conformity Declaration of conformity HP Color LaserJet 3000 seriesDeclares, that the product Product Names Safety statements Laser safetyCanadian DOC regulations Luokan 1 laserlaite Laser statement for FinlandEnww Printer memory Working with memoryTo install memory and font DIMMs Installing memory DIMMsInstalling memory DIMMs Enabling memory To enable memory for WindowsTo check Dimm installation Checking Dimm installationEnww Bidirectional communication Two-way data transmission GlossaryEnww Index Symbols/Numerics 2-sided printingMacintosh FCC Enww Page Q5982-90971
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