HP 3800, 3000 manual Hardware troubleshooting, Folder Library/Printers/PPDs/Contents/Resources

Page 179

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected.

Cause	Solution

NOTE The iMac and Blue G3 desktop Macintosh systems meet all of the requirements to connect to a USB device.

Hardware troubleshooting

● Check that the printer is turned on.

● Verify that the USB cable is connected correctly.

● Check that you are using the appropriate high-speed USB cable.

● Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

● Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE The iMac keyboard is a nonpowered USB hub.

Solving problems with Mac OS X

The printer driver is not listed in the Print Center or Printer Setup Utility.

Cause	Solution

The printer software might not have been installed or was installed	Make sure that the printer PPD file is in the following hard-drive
incorrectly.	folder: Library/Printers/PPDs/Contents/Resources/
	<lang>.lproj, where <lang> is the two-letter language code for
	the language that you are using. If necessary, reinstall the software.
	See the getting started guide for instructions.

The PPD file is corrupt.	Delete the PPD file from the following hard-drive folder: Library/
	Printers/PPDs/Contents/Resources/<lang>.lproj,
	where <lang> is the two-letter language code for the language that
	you are using. Reinstall the software. See the getting started guide
	for instructions.

The printer name, IP address, or Rendezvous host name does not appear in the printer list in the Print Center or Printer Setup Utility.

Cause	Solution

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that USB, IP Printing, or Rendezvous is selected, depending on the type of connection.

ENWW	Macintosh problems 165

Image 179

Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and LicenseHP Customer Care Online ServicesHP support and information for Macintosh computers Table of contents Printing tasks ConfigurationPaper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 207 205Xii Printer basics Guide Description Quick access to printer informationPrinter 3000dn printer 3000dtn printer Printers at a glanceHP Color LaserJet 3000 Series printer HP Color LaserJet 3000 printer HP Color LaserJet 3000nPrinter 3800dn printer 3800dtn printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer HP Color LaserJet 3800 printer HP Color LaserJet 3800nPrinter Features at a glanceFeature Supplies Accessibility1Front view shown with optional 500-sheet paper feeder Walkaround2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers To change the product Operating System To change the settings for allOpening the printer drivers Software for networksHP Easy Printer Care Software HP Web JetadminUtilities LinuxWindows FeaturesOther components and utilities HP Color LaserJet 3600 and 3800 75 to Print-media specificationsType Dimensions Weight or thickness Capacity Supported media typesSupported media sizes Media size Dimensions Weight and thicknessEnww Control panel 1Control panel buttons and lights Control-panel overviewDisplay Control-panel indicator lightsIndicator Off Flashing Enww To use the menus Using the control-panel menusUser Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Printing sub-menu Configure Device menuFont Number Symbol SETPCL Form Length Orientation Font SourcePrint Quality sub-menu System Setup sub-menu Prompt Sleep Delay MinuteTray Behavior USE Requested Tray Manually FeedDisplay Brightness JAM Recovery AutoOptimum SPEED/ENERGY Faster First Usage Save EnergySub-menu Resets sub-menuSleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the Size/Type Prompt feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Use Another Tray featureTo set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature To set the Display Brightness feature Display Brightness featurePersonality feature To disable or enable the Sleep Mode featureTo set the Auto Continue feature Clearable Warnings featureAuto Continue feature To set the Clearable Warnings featureTo set the Jam Recovery feature Replace Supplies featureJam Recovery feature To set the Replace Supplies featureTo select a language Language featureUsing the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configurationSetting the subnet mask Network configurationSetting an IP address Disabling network protocols optional Setting the default gatewayTo disable DLC/LLC To disable IPX/SPXTo disable AppleTalk HP Jetdirect EIO print servers Enhanced I/O EIO configurationPrinting tasks Type and Size Priority for print settingsControlling print jobs SourceSettings Gaining access to printer driver settingsPaper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring tray 1 for custom paper Configuring traysConfiguring size Configuring typeUnit of measure Configuring tray 2 or tray 3 for custom paperDimension Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or trayLoading paper into tray Enww To load envelopes into tray Printing envelopes from trayPrinting envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Expanded sensing Automatic media type sensing auto sense modeFull sensing default Tray 1 sensingTray 2 or tray 3 sensing Transparency only defaultTo use quick sets Using features in the Windows printer driverCreating and using quick sets To create a quick setTo reduce or enlarge a document Using watermarksSetting a custom paper size from the printer driver Resizing documentsPrinting multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first Opening the HP Digital Imaging Options dialog box Setting the color optionsUsing the HP Digital Imaging Options dialog box To set the color optionsUsing the Services tab To use presets Using features in the Macintosh printer driverCreating and using presets in Mac OS To create a presetUsing features in the Macintosh printer driver Colored paper Printing on special mediaTransparencies Glossy paperHeavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Automatic 2-sided printing Using 2-sided duplex printingTo turn 2-sided printing on or off from the control panel Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs Manual 2-sided printingOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexStopping a print request Managing special printing situationsPrinting a different first Printing on custom-size mediaManaging special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Supplies status Using printer information pagesDescription How to print Menu map Press Menu ConfigurationColor usage log Description How to printSoftware Information location Configuring e-mail alertsEmbedded Web server sections Using the embedded Web serverInformation tab Or Sleep mode onSettings tab Tab or sectionOther links Tab or section DescriptionNetworking tab HP Easy Printer Care Software sections Using the HP Easy Printer Care SoftwareSupported operating systems To use the HP Easy Printer Care SoftwareDevice List tab Alert Settings windowSupport tab Supplies Ordering windowTo open the HP Printer Utility in Mac OS X Using the HP Printer Utility for MacintoshHP Printer Utility features Opening the HP Printer UtilityIP Settings Enww Color Color options Using colorHP ImageREt Media selectionCmyk ink-set emulation PostScript only Printing in four colors CmykPrint in Grayscale Automatic or manual color adjustmentSetting description Managing colorEdge Control Setting description Setting optionsRestricting color printing Neutral GraysEnww Printing color samples Matching colorsSample book color matching Enww Maintenance Checking the print-cartridge life Approximate print-cartridge replacement intervalsManaging supplies Supplies life1Printer display Print-cartridge storageHP fraud hotline and Web site Print-cartridge authenticationHP print cartridges Non-HP print cartridgesChanging print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printerEnww Problem solving Factors that affect printer performance Basic troubleshooting checklistMessage type Description Status messages Control-panel message typesControl-panel messages Insufficient Memory Clear jam then press13.XX.YY JAM Inside Front Door 13.XX.YY JAM Inside TOP CoverBAD Serial Transmission Parallel I/O Buffer OverflowSerial I/O Buffer Overflow USB I/O Buffer OverflowXY Error ErrorXxxxx Error Fuser ErrorNo System Storage Error SettingsXxxx Error 8X.YYYY EIO ErrorOn Tray Cleaning Disk X% CompleteDo not Power OFF Action not Currently AvailableData Received Code CRC ErrorClose TOP Cover and Front Door Color RFU FailedInflate Failure Install Color CartridgeInstall Fuser Install SuppliesMEM Test Failure Replace Dimm NON HP Supply InstalledManually Feed Type Size Manually Feed Output StackPrinting Stopped Order Color CartridgeOrder Supplies Paper Path JAM Front DoorProcessing Duplex JOB RAM Disk is Write Protected RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk File System is FullReplace Supplies Standard TOP BIN Full RFU Load ErrorSanitizing Disk X% Complete Size Mismatch in TrayUSB Storage Device Failure USB Accessory ErrorTray XX Open or Empty Type Mismatch in TrayUSE Tray X Type Size USB Storage File System is FullUSB Storage is Write Protected USB Storage X RemovedJams Jam recoveryTo turn off jam recovery Jams Common causes of jams Common causes of jams1 Cause SolutionJam in tray Clearing jamsJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer pulls from an incorrect tray Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer feeds incorrect page size Cause SolutionMedia does not feed from trays 2 Cause Solution Media does not feed automatically Cause SolutionMedia does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause SolutionCause Solution Output is curled or wrinkled Cause SolutionSee Gaining access to printer driver settings Paper-path-test Troubleshooting-information pagesPrinter is on, but nothing prints Cause Solution Printer response problemsControl-panel display is blank Cause Solution Control-panel display is difficult to read Cause SolutionCannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause SolutionEnww Control-panel settings do not work correctly Cause Solution Printer control-panel problemsColor is missing Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Incorrect hues print Cause SolutionClick Settings Printed colors do not match screen colors Cause SolutionText drifts between pages Cause Solution Printer output problemsIncorrect fonts print Cause Solution Cannot print all characters in a symbol set Cause SolutionGuidelines for printing with different fonts Partial printout Cause SolutionPrint job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Folder Library/Printers/PPDs/Contents/Resources Hardware troubleshootingAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select colors Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select a font from the software Cause SolutionOverhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Enww Supplies and accessories Part Part number Type/size Parts and suppliesParts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statementPrint cartridge limited warranty statement Next-day on-site service HP maintenance agreementsOn-site service agreements Extended warrantyTo repack the printer Repacking the printerEnww Product Height Depth Width Weight Printer specificationsPhysical specifications Volt models Electrical specificationsTable C-5Power consumption average, in watts1 Power-consumption specificationsSound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Environment Recommended Allowed Operating-environment specificationsEnww Regulatory information FCC regulations Environmental product stewardship program HP Color LaserJet 3600 Series printer PaperMaterial restrictions HP Color LaserJet 3000 and 3800 Series printersFor more information Material Safety Data Sheet Msds Extended warrantyDeclaration of Conformity Declaration of conformity HP Color LaserJet 3000 seriesDeclares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Luokan 1 laserlaite Laser statement for FinlandEnww Printer memory Working with memoryTo install memory and font DIMMs Installing memory DIMMsInstalling memory DIMMs Enabling memory To enable memory for WindowsTo check Dimm installation Checking Dimm installationEnww Bidirectional communication Two-way data transmission GlossaryEnww Index Symbols/Numerics 2-sided printingMacintosh FCC Enww Page Q5982-90971

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