HP 3800, 3000 manual Macintosh problems, Solving problems with Mac OS

Page 177

Macintosh problems

This section lists problems that can occur when using Mac OS V9.x or Mac OS X.

Solving problems with Mac OS V9.x

NOTE Mac OS V9.x is supported for the HP Color LaserJet 3000 and 3800 Series printers only.

NOTE Use the Desktop Printer Utility to set up for USB and IP printing. The printer will not appear in the Chooser.

The printer name or IP address does not appear in the Desktop Printer Utility.

Cause

Solution

 

 

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or Ethernet hub, try connecting directly to the computer or use a different port.

The wrong connection type might be selected.

Make sure that Printer (USB) or Printer (LPR) is selected in the

 

Desktop Printer Utility, depending on the type of connection.

 

 

The wrong printer name or IP address is being used.

To check the printer name or IP address, print a configuration page.

 

Verify that the printer name or IP address on the configuration page

 

matches the printer name or IP address in the Desktop Printer Utility.

 

 

The interface cable might be defective or of poor quality.

Replace the interface cable with a high-quality cable.

 

 

The PostScript Printer Description (PPD) file is not listed in the Desktop Printer Utility.

Cause

Solution

 

 

The printer software might not have been installed or was installed incorrectly.

Make sure that the PPD file for your printer model is in the following hard-drive folder: System Folder/Extensions/Printer Descriptions. If necessary, reinstall the software. See the getting started guide for instructions.

The PPD file is corrupt.

Delete the PPD file from the following hard drive folder: System

Folder/Extensions/Printer Descriptions. Reinstall the software. See the getting started guide for instructions.

A print job was not sent to the printer.

Cause

Solution

 

 

The print queue might be stopped.

Restart the print queue: Select the desktop printer icon, open the Printing menu in the top menu bar, and then click Start Print Queue.

The wrong printer name or IP address is being used.

To check the printer name or IP address, print a configuration page. Verify that the printer name or IP address on the configuration page matches the printer name or IP address in the Desktop Printer Utility.

The printer might not be ready.

Make sure that the cables are connected correctly, the printer is on, and the Ready light is on. If you are connecting through a USB or

ENWW

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Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and LicenseHP Customer Care Online ServicesHP support and information for Macintosh computers Table of contents Printing tasks ConfigurationPaper to avoid Paper that can damage the printer Maintenance Managing the printerColor Problem solving Appendix a Supplies and accessoriesAppendix B Service and support Appendix C Printer specifications Appendix D Regulatory informationAppendix E Working with memory 207 205Xii Printer basics Guide Description Quick access to printer informationHP Color LaserJet 3000 Series printer Printers at a glanceHP Color LaserJet 3000 printer HP Color LaserJet 3000n Printer 3000dn printer 3000dtn printerHP Color LaserJet 3800 Series printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n Printer 3800dn printer 3800dtn printerFeatures at a glance FeaturePrinter Supplies Accessibility1Front view shown with optional 500-sheet paper feeder Walkaround2Back and side view Printer software HP Color LaserJet 3600 Series printer driversOperating system PCL 5c PCL 6 PS 3 emulation Additional drivers Opening the printer drivers Operating System To change the settings for allSoftware for networks To change the productUtilities HP Web JetadminLinux HP Easy Printer Care SoftwareFeatures Other components and utilitiesWindows Type Dimensions Weight or thickness Capacity Print-media specificationsSupported media types HP Color LaserJet 3600 and 3800 75 toSupported media sizes Media size Dimensions Weight and thicknessEnww Control panel 1Control panel buttons and lights Control-panel overviewControl-panel indicator lights Indicator Off FlashingDisplay Enww To use the menus Using the control-panel menusRetrieve Job menu Menu item Value DescriptionUser Name ALL Private Jobs JOB Name Information menu Paper Handling menu Printing sub-menu Configure Device menuPCL Form Length Orientation Symbol SETFont Source Font NumberPrint Quality sub-menu System Setup sub-menu Tray Behavior USE Requested Tray Sleep Delay MinuteManually Feed PromptOptimum SPEED/ENERGY Faster First JAM Recovery AutoUsage Save Energy Display BrightnessSub-menu Resets sub-menuRestore Factory SettingsSleep Mode OFF Diagnostics menu Changing printer control-panel configuration settings To set the Use Requested Tray featureTray Behavior menu options To set the PS Defer Media feature To set the Manually Feed Prompt featureTo set the Use Another Tray feature To set the Size/Type Prompt featureSleep Delay and Sleep Mode features To set the Duplex Blank Pages featureTo set the Sleep Delay feature Personality feature Display Brightness featureTo disable or enable the Sleep Mode feature To set the Display Brightness featureAuto Continue feature Clearable Warnings featureTo set the Clearable Warnings feature To set the Auto Continue featureJam Recovery feature Replace Supplies featureTo set the Replace Supplies feature To set the Jam Recovery featureTo select a language Language featureUsing the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configurationNetwork configuration Setting an IP addressSetting the subnet mask Disabling network protocols optional Setting the default gatewayTo disable IPX/SPX To disable AppleTalkTo disable DLC/LLC HP Jetdirect EIO print servers Enhanced I/O EIO configurationPrinting tasks Controlling print jobs Priority for print settingsSource Type and SizeSettings Gaining access to printer driver settingsSelecting print media Paper to avoidPaper that can damage the printer To order HP Color LaserJet printing supplies Configuring size Configuring traysConfiguring type Configuring tray 1 for custom paperConfiguring tray 2 or tray 3 for custom paper DimensionUnit of measure Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or trayLoading paper into tray Enww To load envelopes into tray Printing envelopes from trayPrinting envelopes Printing from tray 2 and tray Loading trayAddress type Left margin Top margin Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Full sensing default Automatic media type sensing auto sense modeTray 1 sensing Expanded sensingTray 2 or tray 3 sensing Transparency only defaultCreating and using quick sets Using features in the Windows printer driverTo create a quick set To use quick setsSetting a custom paper size from the printer driver Using watermarksResizing documents To reduce or enlarge a documentUsing different paper and printing covers Printing a blank firstPrinting multiple pages on one sheet of paper Using the HP Digital Imaging Options dialog box Setting the color optionsTo set the color options Opening the HP Digital Imaging Options dialog boxUsing the Services tab Creating and using presets in Mac OS Using features in the Macintosh printer driverTo create a preset To use presetsUsing features in the Macintosh printer driver Transparencies Printing on special mediaGlossy paper Colored paperEnvelopes LabelsHeavy paper HP LaserJet Tough paper Preprinted forms and letterheadRecycled paper Automatic 2-sided printing Using 2-sided duplex printingOptions for binding 2-sided printing jobs Control-panel settings for automatic 2-sided printingManual 2-sided printing To turn 2-sided printing on or off from the control panelOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexPrinting a different first Managing special printing situationsPrinting on custom-size media Stopping a print requestManaging special printing situations Managing stored jobs To print a stored jobTo delete a stored job Managing memory Enww Managing the printer Description How to print Menu map Press Menu Using printer information pagesConfiguration Supplies statusColor usage log Description How to printSoftware Information location Configuring e-mail alertsEmbedded Web server sections Using the embedded Web serverSettings tab Or Sleep mode onTab or section Information tabTab or section Description Networking tabOther links Supported operating systems Using the HP Easy Printer Care SoftwareTo use the HP Easy Printer Care Software HP Easy Printer Care Software sectionsSupport tab Alert Settings windowSupplies Ordering window Device List tabHP Printer Utility features Using the HP Printer Utility for MacintoshOpening the HP Printer Utility To open the HP Printer Utility in Mac OS XIP Settings Enww Color HP ImageREt Using colorMedia selection Color optionsCmyk ink-set emulation PostScript only Printing in four colors CmykSetting description Automatic or manual color adjustmentManaging color Print in GrayscaleRestricting color printing Setting description Setting optionsNeutral Grays Edge ControlEnww Matching colors Sample book color matchingPrinting color samples Enww Maintenance Managing supplies Approximate print-cartridge replacement intervalsSupplies life Checking the print-cartridge life1Printer display Print-cartridge storageHP print cartridges Print-cartridge authenticationNon-HP print cartridges HP fraud hotline and Web siteSupply replacement guidelines Replacing supplies and partsChanging print cartridges To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printerEnww Problem solving Factors that affect printer performance Basic troubleshooting checklistMessage type Description Status messages Control-panel message typesControl-panel messages 13.XX.YY JAM Inside Front Door Clear jam then press13.XX.YY JAM Inside TOP Cover Insufficient MemorySerial I/O Buffer Overflow Parallel I/O Buffer OverflowUSB I/O Buffer Overflow BAD Serial TransmissionXxxxx Error ErrorFuser Error XY ErrorXxxx Error Storage Error Settings8X.YYYY EIO Error No SystemDo not Power OFF Cleaning Disk X% CompleteAction not Currently Available On TrayClose TOP Cover and Front Door Code CRC ErrorColor RFU Failed Data ReceivedInstall Fuser Install Color CartridgeInstall Supplies Inflate FailureManually Feed Type Size NON HP Supply InstalledManually Feed Output Stack MEM Test Failure Replace DimmOrder Supplies Order Color CartridgePaper Path JAM Front Door Printing StoppedProcessing Duplex JOB RAM Disk File Operation Failed RAM Disk Device FailureRAM Disk File System is Full RAM Disk is Write ProtectedReplace Supplies Sanitizing Disk X% Complete RFU Load ErrorSize Mismatch in Tray Standard TOP BIN FullTray XX Open or Empty USB Accessory ErrorType Mismatch in Tray USB Storage Device FailureUSB Storage is Write Protected USB Storage File System is FullUSB Storage X Removed USE Tray X Type SizeJam recovery To turn off jam recoveryJams Jams Common causes of jams Common causes of jams1 Cause SolutionJam in tray Clearing jamsJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds multiple sheets Cause Solution Paper-handling problemsPrinter feeds incorrect page size Cause Solution Printer pulls from an incorrect tray Cause SolutionMedia does not feed from trays 2 Cause Solution Media does not feed automatically Cause SolutionMedia does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause SolutionCause Solution Output is curled or wrinkled Cause SolutionSee Gaining access to printer driver settings Paper-path-test Troubleshooting-information pagesControl-panel display is blank Cause Solution Printer response problemsControl-panel display is difficult to read Cause Solution Printer is on, but nothing prints Cause SolutionCannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause SolutionEnww Control-panel settings do not work correctly Cause Solution Printer control-panel problemsPrinting black instead of color Cause Solution Color-printing problemsIncorrect hues print Cause Solution Color is missing Cause SolutionClick Settings Printed colors do not match screen colors Cause SolutionIncorrect fonts print Cause Solution Printer output problemsCannot print all characters in a symbol set Cause Solution Text drifts between pages Cause SolutionGuidelines for printing with different fonts Partial printout Cause SolutionMacintosh problems Solving problems with Mac OSPrint job was not sent to the printer Cause Solution Port Folder Library/Printers/PPDs/Contents/Resources Hardware troubleshootingAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot change system selections Cause Solution Software program problemsCannot select a font from the software Cause Solution Cannot select colors Cause SolutionPrint-quality troubleshooting Print-quality problems associated with mediaOverhead transparency defects Print-quality problems associated with the environment Print quality problems associated with jamsPrint-quality-troubleshooting pages Calibrating the printer Enww Supplies and accessories Part Part number Type/size Parts and suppliesParts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statementPrint cartridge limited warranty statement On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site serviceTo repack the printer Repacking the printerEnww Printer specifications Physical specificationsProduct Height Depth Width Weight Volt models Electrical specificationsTable C-5Power consumption average, in watts1 Power-consumption specificationsAcoustic specifications Sound power level Declared per ISOSound pressure level bystander position Declared per ISO Environment Recommended Allowed Operating-environment specificationsEnww Regulatory information FCC regulations Environmental product stewardship program Material restrictions PaperHP Color LaserJet 3000 and 3800 Series printers HP Color LaserJet 3600 Series printerFor more information Material Safety Data Sheet Msds Extended warrantyDeclaration of Conformity Declaration of conformity HP Color LaserJet 3000 seriesDeclares, that the product Product Names Safety statements Laser safetyCanadian DOC regulations Luokan 1 laserlaite Laser statement for FinlandEnww Printer memory Working with memoryTo install memory and font DIMMs Installing memory DIMMsInstalling memory DIMMs Enabling memory To enable memory for WindowsTo check Dimm installation Checking Dimm installationEnww Bidirectional communication Two-way data transmission GlossaryEnww Index Symbols/Numerics 2-sided printingMacintosh FCC Enww Page Q5982-90971
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