HP 3000, 3800 manual Printer is on but is not receiving data Cause Solution

Page 170

The printer is on, but nothing prints

Cause

Solution

 

 

The printer is not configured correctly.

See Changing printer control-panel configuration settings.

 

 

The computer port is not configured or is not working correctly.

Connect another peripheral to this port to verify that the port is

 

working.

 

 

The printer has not been correctly named for the network or for

For Macintosh, use the appropriate utility to name the printer

a Macintosh.

on the network. From the Chooser, select the AppleTalk zone

 

and the printer.

 

 

The printer is on but is not receiving data

 

 

 

Cause

Solution

 

 

The printer Ready indicator light is not lit.

Press Stop to return the printer to the Ready state.

 

 

The front door is not closed.

Close the front door firmly.

 

 

A printer message other than Ready appears on the printer

See Control-panel messages.

control panel.

 

 

 

The interface cable is not correct for this configuration.

Select the correct interface cable for your configuration. See

 

USB configuration.

 

 

The interface cable is not securely connected to both the

Disconnect and reconnect the interface cable.

printer and the computer.

 

 

 

The printer is not configured correctly.

See Changing printer control-panel configuration settings.

 

 

The interface configurations shown on the printer configuration

Configure the printer to match the computer configuration.

page do not match those on the host computer.

 

 

 

The computer is not working correctly.

Try using a program that you know works correctly to check

 

the computer. Or, if the printer is connected through the parallel

 

port, open MS-DOS and type Dir>Prn at the MS-DOS

 

command prompt.

 

 

The computer port that the printer is connected to is not

Connect another peripheral to this port to verify that the port is

configured or is not working correctly.

working.

 

 

The printer has not been correctly named for the network or

For Macintosh, use the appropriate utility to name the printer

Macintosh.

on the network. From the Chooser, select the AppleTalk zone

 

and the printer.

 

 

Cannot select the printer from the computer

 

 

 

Cause

Solution

 

 

If you are using a switch box, the printer might not be selected

Select the correct printer through the switch box.

for the computer.

 

 

 

The printer Ready indicator light is not lit.

Press Stop to return the printer to the Ready state.

 

 

A printer message other than Ready appears on the printer

See Control-panel messages.

control panel.

 

 

 

The correct printer driver is not installed in the computer.

Install the correct printer driver.

 

 

The correct printer and port are not selected on the computer.

Select the correct printer and port.

 

 

156 Chapter 8 Problem solving

ENWW

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Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Copyright and License Trademark CreditsOnline Services HP Customer CareHP support and information for Macintosh computers Table of contents Configuration Printing tasksPaper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 205 207Xii Printer basics Quick access to printer information Guide DescriptionHP Color LaserJet 3000 printer HP Color LaserJet 3000n Printers at a glanceHP Color LaserJet 3000 Series printer Printer 3000dn printer 3000dtn printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer Printer 3800dn printer 3800dtn printerPrinter Features at a glanceFeature Accessibility SuppliesWalkaround 1Front view shown with optional 500-sheet paper feeder2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers Software for networks Operating System To change the settings for allOpening the printer drivers To change the productLinux HP Web JetadminUtilities HP Easy Printer Care SoftwareWindows FeaturesOther components and utilities Supported media types Print-media specificationsType Dimensions Weight or thickness Capacity HP Color LaserJet 3600 and 3800 75 toMedia size Dimensions Weight and thickness Supported media sizesEnww Control panel Control-panel overview 1Control panel buttons and lightsDisplay Control-panel indicator lightsIndicator Off Flashing Enww Using the control-panel menus To use the menusUser Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Configure Device menu Printing sub-menuFont Source Symbol SETPCL Form Length Orientation Font NumberPrint Quality sub-menu System Setup sub-menu Manually Feed Sleep Delay MinuteTray Behavior USE Requested Tray PromptUsage Save Energy JAM Recovery AutoOptimum SPEED/ENERGY Faster First Display BrightnessResets sub-menu Sub-menuSleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the Use Another Tray feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Size/Type Prompt featureTo set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature To disable or enable the Sleep Mode feature Display Brightness featurePersonality feature To set the Display Brightness featureTo set the Clearable Warnings feature Clearable Warnings featureAuto Continue feature To set the Auto Continue featureTo set the Replace Supplies feature Replace Supplies featureJam Recovery feature To set the Jam Recovery featureLanguage feature To select a languageUsing the printer control panel in shared environments Enww O configuration USB configuration Connecting the USB cableSetting the subnet mask Network configurationSetting an IP address Setting the default gateway Disabling network protocols optionalTo disable DLC/LLC To disable IPX/SPXTo disable AppleTalk Enhanced I/O EIO configuration HP Jetdirect EIO print serversPrinting tasks Source Priority for print settingsControlling print jobs Type and SizeGaining access to printer driver settings SettingsPaper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring type Configuring traysConfiguring size Configuring tray 1 for custom paperUnit of measure Configuring tray 2 or tray 3 for custom paperDimension Setting a custom size in tray 2 or tray Printing from tray 1 multipurpose trayLoading paper into tray Enww Printing envelopes from tray To load envelopes into trayPrinting envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Tray 1 sensing Automatic media type sensing auto sense modeFull sensing default Expanded sensingTransparency only default Tray 2 or tray 3 sensingTo create a quick set Using features in the Windows printer driverCreating and using quick sets To use quick setsResizing documents Using watermarksSetting a custom paper size from the printer driver To reduce or enlarge a documentPrinting multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Opening the HP Digital Imaging Options dialog boxUsing the Services tab To create a preset Using features in the Macintosh printer driverCreating and using presets in Mac OS To use presetsUsing features in the Macintosh printer driver Glossy paper Printing on special mediaTransparencies Colored paperHeavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Using 2-sided duplex printing Automatic 2-sided printingManual 2-sided printing Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs To turn 2-sided printing on or off from the control panelTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyPrinting on custom-size media Managing special printing situationsPrinting a different first Stopping a print requestManaging special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Configuration Using printer information pagesDescription How to print Menu map Press Menu Supplies statusDescription How to print Color usage logConfiguring e-mail alerts Software Information locationUsing the embedded Web server Embedded Web server sectionsTab or section Or Sleep mode onSettings tab Information tabOther links Tab or section DescriptionNetworking tab To use the HP Easy Printer Care Software Using the HP Easy Printer Care SoftwareSupported operating systems HP Easy Printer Care Software sectionsSupplies Ordering window Alert Settings windowSupport tab Device List tabOpening the HP Printer Utility Using the HP Printer Utility for MacintoshHP Printer Utility features To open the HP Printer Utility in Mac OS XIP Settings Enww Color Media selection Using colorHP ImageREt Color optionsPrinting in four colors Cmyk Cmyk ink-set emulation PostScript onlyManaging color Automatic or manual color adjustmentSetting description Print in GrayscaleNeutral Grays Setting description Setting optionsRestricting color printing Edge ControlEnww Printing color samples Matching colorsSample book color matching Enww Maintenance Supplies life Approximate print-cartridge replacement intervalsManaging supplies Checking the print-cartridge lifePrint-cartridge storage 1Printer displayNon-HP print cartridges Print-cartridge authenticationHP print cartridges HP fraud hotline and Web siteChanging print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww Cleaning the printer To clean the printer using the printer control panelEnww Problem solving Basic troubleshooting checklist Factors that affect printer performanceControl-panel message types Message type Description Status messagesControl-panel messages 13.XX.YY JAM Inside TOP Cover Clear jam then press13.XX.YY JAM Inside Front Door Insufficient MemoryUSB I/O Buffer Overflow Parallel I/O Buffer OverflowSerial I/O Buffer Overflow BAD Serial TransmissionFuser Error ErrorXxxxx Error XY Error8X.YYYY EIO Error Storage Error SettingsXxxx Error No SystemAction not Currently Available Cleaning Disk X% CompleteDo not Power OFF On TrayColor RFU Failed Code CRC ErrorClose TOP Cover and Front Door Data ReceivedInstall Supplies Install Color CartridgeInstall Fuser Inflate FailureManually Feed Output Stack NON HP Supply InstalledManually Feed Type Size MEM Test Failure Replace DimmPaper Path JAM Front Door Order Color CartridgeOrder Supplies Printing StoppedProcessing Duplex JOB RAM Disk File System is Full RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk is Write ProtectedReplace Supplies Size Mismatch in Tray RFU Load ErrorSanitizing Disk X% Complete Standard TOP BIN FullType Mismatch in Tray USB Accessory ErrorTray XX Open or Empty USB Storage Device FailureUSB Storage X Removed USB Storage File System is FullUSB Storage is Write Protected USE Tray X Type SizeJams Jam recoveryTo turn off jam recovery Jams Common causes of jams1 Cause Solution Common causes of jamsClearing jams Jam in trayJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds incorrect page size Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer pulls from an incorrect tray Cause SolutionMedia does not feed automatically Cause Solution Media does not feed from trays 2 Cause SolutionTransparencies or glossy paper will not feed Cause Solution Media does not feed from trays 2 CauseOutput is curled or wrinkled Cause Solution Cause SolutionSee Gaining access to printer driver settings Troubleshooting-information pages Paper-path-testControl-panel display is difficult to read Cause Solution Printer response problemsControl-panel display is blank Cause Solution Printer is on, but nothing prints Cause SolutionPrinter is on but is not receiving data Cause Solution Cannot select the printer from the computer Cause SolutionEnww Printer control-panel problems Control-panel settings do not work correctly Cause SolutionIncorrect hues print Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Color is missing Cause SolutionPrinted colors do not match screen colors Cause Solution Click SettingsCannot print all characters in a symbol set Cause Solution Printer output problemsIncorrect fonts print Cause Solution Text drifts between pages Cause SolutionPartial printout Cause Solution Guidelines for printing with different fontsPrint job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Hardware troubleshooting Folder Library/Printers/PPDs/Contents/ResourcesAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select a font from the software Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select colors Cause SolutionOverhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Enww Supplies and accessories Parts and supplies Part Part number Type/sizeParts and supplies Ordering by using the embedded Web server Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyPrint cartridge limited warranty statement Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site serviceRepacking the printer To repack the printerEnww Product Height Depth Width Weight Printer specificationsPhysical specifications Electrical specifications Volt modelsPower-consumption specifications Table C-5Power consumption average, in watts1Sound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Operating-environment specifications Environment Recommended AllowedEnww Regulatory information FCC regulations Environmental product stewardship program HP Color LaserJet 3000 and 3800 Series printers PaperMaterial restrictions HP Color LaserJet 3600 Series printerMaterial Safety Data Sheet Msds Extended warranty For more informationDeclaration of conformity HP Color LaserJet 3000 series Declaration of ConformityDeclares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Laser statement for Finland Luokan 1 laserlaiteEnww Working with memory Printer memoryInstalling memory DIMMs To install memory and font DIMMsInstalling memory DIMMs To enable memory for Windows Enabling memoryChecking Dimm installation To check Dimm installationEnww Glossary Bidirectional communication Two-way data transmissionEnww Symbols/Numerics 2-sided printing IndexMacintosh FCC Enww Page Q5982-90971
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