HP 3800, 3000 manual Paper-handling problems, Printer feeds multiple sheets Cause Solution

Page 163

Paper-handling problems

Use only media that meets the specifications outlined in the HP LaserJet Printer Family Print Media Specification Guide. For ordering information, see Supplies and accessories.

For paper specifications for this printer, see Supported media sizes.

Printer feeds multiple sheets

Cause

Solution

 

 

 

 

 

 

 

The tray is overfilled.

Remove excess media from the tray.

 

 

 

 

 

 

 

The paper exceeds the maximum stack-height indicator mark

Open the tray and verify that the media stack is below the

in the tray (trays 2 or 3).

maximum stack-height mark.

 

 

 

 

 

 

 

The paper is sticking together.

Remove the media, flex it, rotate it 180 degrees, or flip it over,

 

and then reload it into the tray.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE Do not fan paper. Fanning can create static

 

 

 

 

 

 

 

 

 

electricity, which can cause paper to stick together.

 

 

 

 

 

 

 

 

 

 

The media does not meet the specifications for this printer.

Use only media that meets HP paper specifications for this

 

printer. See Supported media sizes.

 

 

Paper is being used in a high-humidity environment.

Use another type of paper.

 

 

 

 

 

 

 

Printer feeds incorrect page size

 

 

 

 

 

 

 

 

Cause

Solution

 

 

The correct size paper is not loaded in the tray.

Load the correct size paper in the tray.

 

 

The correct size of mediais not selected in the software

Confirm that the settings in the program and printer driver are

program or printer driver.

appropriate, because the program settings override the printer-

 

driver and control-panel settings, and the printer-driver settings

 

override the control-panel settings.

 

 

The correct size or media for tray 1 is not selected on the printer

At the control panel, select the correct size for tray 1.

control panel.

 

 

 

 

 

 

 

 

The media size is not configured correctly for the tray.

Print a configuration page or use the control panel to determine

 

the size for which the tray is configured.

 

 

 

 

 

 

 

Printer pulls from an incorrect tray

 

 

 

 

 

 

 

 

Cause

Solution

 

 

You are using a driver for a different printer.

Use a driver for this printer.

 

 

The specified tray is empty.

Load media in the specified tray.

 

 

The tray behavior for the requested tray is set to FIRST in

Change the setting to EXCLUSIVELY.

the SYSTEM SETUP submenu of the CONFIGURE DEVICE

 

 

 

 

 

 

menu.

 

 

 

 

 

 

 

 

 

 

 

 

 

ENWW

Paper-handling problems 149

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Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and LicenseHP Customer Care Online ServicesHP support and information for Macintosh computers Table of contents Printing tasks ConfigurationPaper to avoid Paper that can damage the printer Managing the printer MaintenanceColor Appendix a Supplies and accessories Problem solvingAppendix B Service and support Appendix D Regulatory information Appendix C Printer specificationsAppendix E Working with memory 207 205Xii Printer basics Guide Description Quick access to printer informationPrinter 3000dn printer 3000dtn printer Printers at a glanceHP Color LaserJet 3000 Series printer HP Color LaserJet 3000 printer HP Color LaserJet 3000nPrinter 3800dn printer 3800dtn printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer HP Color LaserJet 3800 printer HP Color LaserJet 3800nFeature Features at a glancePrinter Supplies Accessibility1Front view shown with optional 500-sheet paper feeder Walkaround2Back and side view HP Color LaserJet 3600 Series printer drivers Printer softwareOperating system PCL 5c PCL 6 PS 3 emulation Additional drivers To change the product Operating System To change the settings for allOpening the printer drivers Software for networksHP Easy Printer Care Software HP Web JetadminUtilities LinuxOther components and utilities FeaturesWindows HP Color LaserJet 3600 and 3800 75 to Print-media specificationsType Dimensions Weight or thickness Capacity Supported media typesSupported media sizes Media size Dimensions Weight and thicknessEnww Control panel 1Control panel buttons and lights Control-panel overviewIndicator Off Flashing Control-panel indicator lightsDisplay Enww To use the menus Using the control-panel menusMenu item Value Description Retrieve Job menuUser Name ALL Private Jobs JOB Name Information menu Paper Handling menu Printing sub-menu Configure Device menuFont Number Symbol SETPCL Form Length Orientation Font SourcePrint Quality sub-menu System Setup sub-menu Prompt Sleep Delay MinuteTray Behavior USE Requested Tray Manually FeedDisplay Brightness JAM Recovery AutoOptimum SPEED/ENERGY Faster First Usage Save EnergySub-menu Resets sub-menuSettings Restore FactorySleep Mode OFF Diagnostics menu To set the Use Requested Tray feature Changing printer control-panel configuration settingsTray Behavior menu options To set the Size/Type Prompt feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Use Another Tray featureTo set the Duplex Blank Pages feature Sleep Delay and Sleep Mode featuresTo set the Sleep Delay feature To set the Display Brightness feature Display Brightness featurePersonality feature To disable or enable the Sleep Mode featureTo set the Auto Continue feature Clearable Warnings featureAuto Continue feature To set the Clearable Warnings featureTo set the Jam Recovery feature Replace Supplies featureJam Recovery feature To set the Replace Supplies featureTo select a language Language featureUsing the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configurationSetting an IP address Network configurationSetting the subnet mask Disabling network protocols optional Setting the default gatewayTo disable AppleTalk To disable IPX/SPXTo disable DLC/LLC HP Jetdirect EIO print servers Enhanced I/O EIO configurationPrinting tasks Type and Size Priority for print settingsControlling print jobs SourceSettings Gaining access to printer driver settingsPaper to avoid Selecting print mediaPaper that can damage the printer To order HP Color LaserJet printing supplies Configuring tray 1 for custom paper Configuring traysConfiguring size Configuring typeDimension Configuring tray 2 or tray 3 for custom paperUnit of measure Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or trayLoading paper into tray Enww To load envelopes into tray Printing envelopes from trayPrinting envelopes Loading tray Printing from tray 2 and trayAddress type Left margin Top margin Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Expanded sensing Automatic media type sensing auto sense modeFull sensing default Tray 1 sensingTray 2 or tray 3 sensing Transparency only defaultTo use quick sets Using features in the Windows printer driverCreating and using quick sets To create a quick setTo reduce or enlarge a document Using watermarksSetting a custom paper size from the printer driver Resizing documentsPrinting a blank first Using different paper and printing coversPrinting multiple pages on one sheet of paper Opening the HP Digital Imaging Options dialog box Setting the color optionsUsing the HP Digital Imaging Options dialog box To set the color optionsUsing the Services tab To use presets Using features in the Macintosh printer driverCreating and using presets in Mac OS To create a presetUsing features in the Macintosh printer driver Colored paper Printing on special mediaTransparencies Glossy paperLabels EnvelopesHeavy paper Preprinted forms and letterhead HP LaserJet Tough paperRecycled paper Automatic 2-sided printing Using 2-sided duplex printingTo turn 2-sided printing on or off from the control panel Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs Manual 2-sided printingOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexStopping a print request Managing special printing situationsPrinting a different first Printing on custom-size mediaManaging special printing situations To print a stored job Managing stored jobsTo delete a stored job Managing memory Enww Managing the printer Supplies status Using printer information pagesDescription How to print Menu map Press Menu ConfigurationColor usage log Description How to printSoftware Information location Configuring e-mail alertsEmbedded Web server sections Using the embedded Web serverInformation tab Or Sleep mode onSettings tab Tab or sectionNetworking tab Tab or section DescriptionOther links HP Easy Printer Care Software sections Using the HP Easy Printer Care SoftwareSupported operating systems To use the HP Easy Printer Care SoftwareDevice List tab Alert Settings windowSupport tab Supplies Ordering windowTo open the HP Printer Utility in Mac OS X Using the HP Printer Utility for MacintoshHP Printer Utility features Opening the HP Printer UtilityIP Settings Enww Color Color options Using colorHP ImageREt Media selectionCmyk ink-set emulation PostScript only Printing in four colors CmykPrint in Grayscale Automatic or manual color adjustmentSetting description Managing colorEdge Control Setting description Setting optionsRestricting color printing Neutral GraysEnww Sample book color matching Matching colorsPrinting color samples Enww Maintenance Checking the print-cartridge life Approximate print-cartridge replacement intervalsManaging supplies Supplies life1Printer display Print-cartridge storageHP fraud hotline and Web site Print-cartridge authenticationHP print cartridges Non-HP print cartridgesReplacing supplies and parts Supply replacement guidelinesChanging print cartridges To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printerEnww Problem solving Factors that affect printer performance Basic troubleshooting checklistMessage type Description Status messages Control-panel message typesControl-panel messages Insufficient Memory Clear jam then press13.XX.YY JAM Inside Front Door 13.XX.YY JAM Inside TOP CoverBAD Serial Transmission Parallel I/O Buffer OverflowSerial I/O Buffer Overflow USB I/O Buffer OverflowXY Error ErrorXxxxx Error Fuser ErrorNo System Storage Error SettingsXxxx Error 8X.YYYY EIO ErrorOn Tray Cleaning Disk X% CompleteDo not Power OFF Action not Currently AvailableData Received Code CRC ErrorClose TOP Cover and Front Door Color RFU FailedInflate Failure Install Color CartridgeInstall Fuser Install SuppliesMEM Test Failure Replace Dimm NON HP Supply InstalledManually Feed Type Size Manually Feed Output StackPrinting Stopped Order Color CartridgeOrder Supplies Paper Path JAM Front DoorProcessing Duplex JOB RAM Disk is Write Protected RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk File System is FullReplace Supplies Standard TOP BIN Full RFU Load ErrorSanitizing Disk X% Complete Size Mismatch in TrayUSB Storage Device Failure USB Accessory ErrorTray XX Open or Empty Type Mismatch in TrayUSE Tray X Type Size USB Storage File System is FullUSB Storage is Write Protected USB Storage X RemovedTo turn off jam recovery Jam recoveryJams Jams Common causes of jams Common causes of jams1 Cause SolutionJam in tray Clearing jamsJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer pulls from an incorrect tray Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer feeds incorrect page size Cause SolutionMedia does not feed from trays 2 Cause Solution Media does not feed automatically Cause SolutionMedia does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause SolutionCause Solution Output is curled or wrinkled Cause SolutionSee Gaining access to printer driver settings Paper-path-test Troubleshooting-information pagesPrinter is on, but nothing prints Cause Solution Printer response problemsControl-panel display is blank Cause Solution Control-panel display is difficult to read Cause SolutionCannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause SolutionEnww Control-panel settings do not work correctly Cause Solution Printer control-panel problemsColor is missing Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Incorrect hues print Cause SolutionClick Settings Printed colors do not match screen colors Cause SolutionText drifts between pages Cause Solution Printer output problemsIncorrect fonts print Cause Solution Cannot print all characters in a symbol set Cause SolutionGuidelines for printing with different fonts Partial printout Cause SolutionSolving problems with Mac OS Macintosh problemsPrint job was not sent to the printer Cause Solution Port Folder Library/Printers/PPDs/Contents/Resources Hardware troubleshootingAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select colors Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select a font from the software Cause SolutionPrint-quality problems associated with media Print-quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print-quality problems associated with the environmentPrint-quality-troubleshooting pages Calibrating the printer Enww Supplies and accessories Part Part number Type/size Parts and suppliesParts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statementPrint cartridge limited warranty statement Next-day on-site service HP maintenance agreementsOn-site service agreements Extended warrantyTo repack the printer Repacking the printerEnww Physical specifications Printer specificationsProduct Height Depth Width Weight Volt models Electrical specificationsTable C-5Power consumption average, in watts1 Power-consumption specificationsSound power level Declared per ISO Acoustic specificationsSound pressure level bystander position Declared per ISO Environment Recommended Allowed Operating-environment specificationsEnww Regulatory information FCC regulations Environmental product stewardship program HP Color LaserJet 3600 Series printer PaperMaterial restrictions HP Color LaserJet 3000 and 3800 Series printersFor more information Material Safety Data Sheet Msds Extended warrantyDeclaration of Conformity Declaration of conformity HP Color LaserJet 3000 seriesDeclares, that the product Product Names Laser safety Safety statementsCanadian DOC regulations Luokan 1 laserlaite Laser statement for FinlandEnww Printer memory Working with memoryTo install memory and font DIMMs Installing memory DIMMsInstalling memory DIMMs Enabling memory To enable memory for WindowsTo check Dimm installation Checking Dimm installationEnww Bidirectional communication Two-way data transmission GlossaryEnww Index Symbols/Numerics 2-sided printingMacintosh FCC Enww Page Q5982-90971
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