HP 3000, 3800 manual Port

Page 178

A print job was not sent to the printer.

Cause	Solution

	Ethernet hub, try connecting directly to the computer or use a different
	port.

The interface cable might be defective or of poor quality.	Replace the interface cable with a high-quality cable.

You cannot use the computer while the printer is printing.

Cause	Solution

Background Printing has not been selected.

For LaserWriter 8.6 and later: Turn on background printing by selecting Print Desktop on the File menu and then clicking Background Printing in the pop-up menu.

An encapsulated PostScript (EPS) file prints with incorrect fonts.

Cause

Solution

This problem occurs with some programs.

●Send the file in ASCII format instead of binary encoding.

●Try downloading the fonts that are contained in the EPS file to the printer before printing.

Your document is not printing with New York, Geneva, or Monaco fonts.

Cause	Solution

The printer might be substituting fonts.	Click Options in the Page Setup dialog box to clear substituted fonts.

You are unable to print from a third-party USB card.

Cause	Solution

This error occurs when the software for USB printers is not installed. When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Desktop Printer Utility or the Apple System Profiler after the driver is selected.

Cause	Solution

This problem is caused by either a software or hardware component. Software troubleshooting

● Check that your Macintosh supports USB and has the appropriate USB software from Apple.

● Verify that your Macintosh operating system is Mac OS V9.1 or later.

164 Chapter 8 Problem solving

ENWW

Image 178

Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Copyright and License Trademark CreditsOnline Services HP Customer CareHP support and information for Macintosh computers Table of contents Configuration Printing tasksPaper to avoid Paper that can damage the printer Managing the printer MaintenanceColor Appendix a Supplies and accessories Problem solvingAppendix B Service and support Appendix D Regulatory information Appendix C Printer specificationsAppendix E Working with memory 205 207Xii Printer basics Quick access to printer information Guide DescriptionHP Color LaserJet 3000 printer HP Color LaserJet 3000n Printers at a glanceHP Color LaserJet 3000 Series printer Printer 3000dn printer 3000dtn printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 Series printer Printer 3800dn printer 3800dtn printerFeature Features at a glancePrinter Accessibility SuppliesWalkaround 1Front view shown with optional 500-sheet paper feeder2Back and side view HP Color LaserJet 3600 Series printer drivers Printer softwareOperating system PCL 5c PCL 6 PS 3 emulation Additional drivers Software for networks Operating System To change the settings for allOpening the printer drivers To change the productLinux HP Web JetadminUtilities HP Easy Printer Care SoftwareOther components and utilities FeaturesWindows Supported media types Print-media specificationsType Dimensions Weight or thickness Capacity HP Color LaserJet 3600 and 3800 75 toMedia size Dimensions Weight and thickness Supported media sizesEnww Control panel Control-panel overview 1Control panel buttons and lightsIndicator Off Flashing Control-panel indicator lightsDisplay Enww Using the control-panel menus To use the menusMenu item Value Description Retrieve Job menuUser Name ALL Private Jobs JOB Name Information menu Paper Handling menu Configure Device menu Printing sub-menuFont Source Symbol SETPCL Form Length Orientation Font NumberPrint Quality sub-menu System Setup sub-menu Manually Feed Sleep Delay MinuteTray Behavior USE Requested Tray PromptUsage Save Energy JAM Recovery AutoOptimum SPEED/ENERGY Faster First Display BrightnessResets sub-menu Sub-menuSettings Restore FactorySleep Mode OFF Diagnostics menu To set the Use Requested Tray feature Changing printer control-panel configuration settingsTray Behavior menu options To set the Use Another Tray feature To set the Manually Feed Prompt featureTo set the PS Defer Media feature To set the Size/Type Prompt featureTo set the Duplex Blank Pages feature Sleep Delay and Sleep Mode featuresTo set the Sleep Delay feature To disable or enable the Sleep Mode feature Display Brightness featurePersonality feature To set the Display Brightness featureTo set the Clearable Warnings feature Clearable Warnings featureAuto Continue feature To set the Auto Continue featureTo set the Replace Supplies feature Replace Supplies featureJam Recovery feature To set the Jam Recovery featureLanguage feature To select a languageUsing the printer control panel in shared environments Enww O configuration USB configuration Connecting the USB cableSetting an IP address Network configurationSetting the subnet mask Setting the default gateway Disabling network protocols optionalTo disable AppleTalk To disable IPX/SPXTo disable DLC/LLC Enhanced I/O EIO configuration HP Jetdirect EIO print serversPrinting tasks Source Priority for print settingsControlling print jobs Type and SizeGaining access to printer driver settings SettingsPaper to avoid Selecting print mediaPaper that can damage the printer To order HP Color LaserJet printing supplies Configuring type Configuring traysConfiguring size Configuring tray 1 for custom paperDimension Configuring tray 2 or tray 3 for custom paperUnit of measure Setting a custom size in tray 2 or tray Printing from tray 1 multipurpose trayLoading paper into tray Enww Printing envelopes from tray To load envelopes into trayPrinting envelopes Loading tray Printing from tray 2 and trayAddress type Left margin Top margin Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Tray 1 sensing Automatic media type sensing auto sense modeFull sensing default Expanded sensingTransparency only default Tray 2 or tray 3 sensingTo create a quick set Using features in the Windows printer driverCreating and using quick sets To use quick setsResizing documents Using watermarksSetting a custom paper size from the printer driver To reduce or enlarge a documentPrinting a blank first Using different paper and printing coversPrinting multiple pages on one sheet of paper To set the color options Setting the color optionsUsing the HP Digital Imaging Options dialog box Opening the HP Digital Imaging Options dialog boxUsing the Services tab To create a preset Using features in the Macintosh printer driverCreating and using presets in Mac OS To use presetsUsing features in the Macintosh printer driver Glossy paper Printing on special mediaTransparencies Colored paperLabels EnvelopesHeavy paper Preprinted forms and letterhead HP LaserJet Tough paperRecycled paper Using 2-sided duplex printing Automatic 2-sided printingManual 2-sided printing Control-panel settings for automatic 2-sided printingOptions for binding 2-sided printing jobs To turn 2-sided printing on or off from the control panelTo manually print on two sides duplex On the Finishing tab, select Print on Both Sides ManuallyPrinting on custom-size media Managing special printing situationsPrinting a different first Stopping a print requestManaging special printing situations To print a stored job Managing stored jobsTo delete a stored job Managing memory Enww Managing the printer Configuration Using printer information pagesDescription How to print Menu map Press Menu Supplies statusDescription How to print Color usage logConfiguring e-mail alerts Software Information locationUsing the embedded Web server Embedded Web server sectionsTab or section Or Sleep mode onSettings tab Information tabNetworking tab Tab or section DescriptionOther links To use the HP Easy Printer Care Software Using the HP Easy Printer Care SoftwareSupported operating systems HP Easy Printer Care Software sectionsSupplies Ordering window Alert Settings windowSupport tab Device List tabOpening the HP Printer Utility Using the HP Printer Utility for MacintoshHP Printer Utility features To open the HP Printer Utility in Mac OS XIP Settings Enww Color Media selection Using colorHP ImageREt Color optionsPrinting in four colors Cmyk Cmyk ink-set emulation PostScript onlyManaging color Automatic or manual color adjustmentSetting description Print in GrayscaleNeutral Grays Setting description Setting optionsRestricting color printing Edge ControlEnww Sample book color matching Matching colorsPrinting color samples Enww Maintenance Supplies life Approximate print-cartridge replacement intervalsManaging supplies Checking the print-cartridge lifePrint-cartridge storage 1Printer displayNon-HP print cartridges Print-cartridge authenticationHP print cartridges HP fraud hotline and Web siteReplacing supplies and parts Supply replacement guidelinesChanging print cartridges To change the print cartridge Enww Enww Cleaning the printer To clean the printer using the printer control panelEnww Problem solving Basic troubleshooting checklist Factors that affect printer performanceControl-panel message types Message type Description Status messagesControl-panel messages 13.XX.YY JAM Inside TOP Cover Clear jam then press13.XX.YY JAM Inside Front Door Insufficient MemoryUSB I/O Buffer Overflow Parallel I/O Buffer OverflowSerial I/O Buffer Overflow BAD Serial TransmissionFuser Error ErrorXxxxx Error XY Error8X.YYYY EIO Error Storage Error SettingsXxxx Error No SystemAction not Currently Available Cleaning Disk X% CompleteDo not Power OFF On TrayColor RFU Failed Code CRC ErrorClose TOP Cover and Front Door Data ReceivedInstall Supplies Install Color CartridgeInstall Fuser Inflate FailureManually Feed Output Stack NON HP Supply InstalledManually Feed Type Size MEM Test Failure Replace DimmPaper Path JAM Front Door Order Color CartridgeOrder Supplies Printing StoppedProcessing Duplex JOB RAM Disk File System is Full RAM Disk Device FailureRAM Disk File Operation Failed RAM Disk is Write ProtectedReplace Supplies Size Mismatch in Tray RFU Load ErrorSanitizing Disk X% Complete Standard TOP BIN FullType Mismatch in Tray USB Accessory ErrorTray XX Open or Empty USB Storage Device FailureUSB Storage X Removed USB Storage File System is FullUSB Storage is Write Protected USE Tray X Type SizeTo turn off jam recovery Jam recoveryJams Jams Common causes of jams1 Cause Solution Common causes of jamsClearing jams Jam in trayJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds incorrect page size Cause Solution Paper-handling problemsPrinter feeds multiple sheets Cause Solution Printer pulls from an incorrect tray Cause SolutionMedia does not feed automatically Cause Solution Media does not feed from trays 2 Cause SolutionTransparencies or glossy paper will not feed Cause Solution Media does not feed from trays 2 CauseOutput is curled or wrinkled Cause Solution Cause SolutionSee Gaining access to printer driver settings Troubleshooting-information pages Paper-path-testControl-panel display is difficult to read Cause Solution Printer response problemsControl-panel display is blank Cause Solution Printer is on, but nothing prints Cause SolutionPrinter is on but is not receiving data Cause Solution Cannot select the printer from the computer Cause SolutionEnww Printer control-panel problems Control-panel settings do not work correctly Cause SolutionIncorrect hues print Cause Solution Color-printing problemsPrinting black instead of color Cause Solution Color is missing Cause SolutionPrinted colors do not match screen colors Cause Solution Click SettingsCannot print all characters in a symbol set Cause Solution Printer output problemsIncorrect fonts print Cause Solution Text drifts between pages Cause SolutionPartial printout Cause Solution Guidelines for printing with different fontsSolving problems with Mac OS Macintosh problemsPrint job was not sent to the printer Cause Solution Port Hardware troubleshooting Folder Library/Printers/PPDs/Contents/ResourcesAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot select a font from the software Cause Solution Software program problemsCannot change system selections Cause Solution Cannot select colors Cause SolutionPrint-quality problems associated with media Print-quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print-quality problems associated with the environmentPrint-quality-troubleshooting pages Calibrating the printer Enww Supplies and accessories Parts and supplies Part Part number Type/sizeParts and supplies Ordering by using the embedded Web server Service and support Hewlett-Packard limited warranty statement HP Product Duration of Limited WarrantyPrint cartridge limited warranty statement Extended warranty HP maintenance agreementsOn-site service agreements Next-day on-site serviceRepacking the printer To repack the printerEnww Physical specifications Printer specificationsProduct Height Depth Width Weight Electrical specifications Volt modelsPower-consumption specifications Table C-5Power consumption average, in watts1Sound power level Declared per ISO Acoustic specificationsSound pressure level bystander position Declared per ISO Operating-environment specifications Environment Recommended AllowedEnww Regulatory information FCC regulations Environmental product stewardship program HP Color LaserJet 3000 and 3800 Series printers PaperMaterial restrictions HP Color LaserJet 3600 Series printerMaterial Safety Data Sheet Msds Extended warranty For more informationDeclaration of conformity HP Color LaserJet 3000 series Declaration of ConformityDeclares, that the product Product Names Laser safety Safety statementsCanadian DOC regulations Laser statement for Finland Luokan 1 laserlaiteEnww Working with memory Printer memoryInstalling memory DIMMs To install memory and font DIMMsInstalling memory DIMMs To enable memory for Windows Enabling memoryChecking Dimm installation To check Dimm installationEnww Glossary Bidirectional communication Two-way data transmissionEnww Symbols/Numerics 2-sided printing IndexMacintosh FCC Enww Page Q5982-90971

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