HP 3800, 3000 manual Color-printing problems, Printing black instead of color Cause Solution

Page 173

Color-printing problems

Printing black instead of color

Cause

Solution

 

 

 

 

 

 

 

Grayscale is selected in the software program or printer driver.

In the software program or printer driver, select Color mode

 

instead of Grayscale or Monochrome mode.

 

 

 

 

 

 

 

The correct printer driver is not selected in your software

Select the correct printer driver.

program.

 

 

 

 

 

 

 

 

 

 

 

 

 

No color appears on the configuration page.

Contact HP support.

 

 

 

 

 

 

 

The control-panel setting for COLOR SUPPLY OUT is set to

Replace the color print cartridge.

AUTOCONTINUE BLACK, and one of the color print

 

 

 

 

 

 

cartridges is out. The printer continues to print in black only.

 

 

 

 

 

 

 

 

 

 

 

 

 

The control-panel setting for RESTRICT COLOR USE is set

Change the control-panel setting to ENABLE COLOR.

to DISABLE COLOR, or it is set to COLOR IF ALLOWED and

 

 

 

 

 

 

you do not have permission to print in color.

 

 

 

 

 

 

 

 

 

 

 

 

 

Incorrect hues print

 

 

 

 

 

 

 

 

 

 

 

 

 

Cause

Solution

 

 

 

 

 

 

 

The media does not meet the specifications for this printer.

See the HP LaserJet Printer Family Print Media Specification

 

Guide.

 

Go to www.hp.com/support/clj3000, www.hp.com/support/

 

clj3600, or www.hp.com/support/clj3800 for HP LaserJet

 

Printer Family Print Media Specification Guide ordering

 

information. When you connect, select Manuals.

 

 

 

 

 

 

 

The printer operates in excessively humid or dry conditions.

Verify that the printer environment is within humidity

 

specifications.

 

Store the print media in the same environment as the printer.

 

Calibrate the printer. See Print Quality sub-menu.

 

 

 

 

 

 

 

 

 

 

 

 

NOTE For more information about color-quality

 

 

 

 

 

 

 

 

 

problems see Print-quality troubleshooting.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

A color is missing

 

 

 

 

 

 

 

 

Cause

Solution

 

 

The HP print cartridge is defective.

Replace the cartridge.

 

 

 

 

 

 

 

Inconsistent colors print after installing a print cartridge

 

 

 

 

 

 

 

 

Cause

Solution

 

 

 

 

 

 

 

New print cartridges sometimes require printing several pages before they deliver consistent print quality.

Try printing approximately 50 pages with the new cartridge, and then try the print job again.

ENWW

Color-printing problems 159

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Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and LicenseHP Customer Care Online ServicesHP support and information for Macintosh computers Table of contents Printing tasks ConfigurationPaper to avoid Paper that can damage the printer Color MaintenanceManaging the printer Appendix B Service and support Problem solvingAppendix a Supplies and accessories Appendix E Working with memory Appendix C Printer specificationsAppendix D Regulatory information 207 205Xii Printer basics Guide Description Quick access to printer informationHP Color LaserJet 3000 Series printer Printers at a glanceHP Color LaserJet 3000 printer HP Color LaserJet 3000n Printer 3000dn printer 3000dtn printerHP Color LaserJet 3800 Series printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n Printer 3800dn printer 3800dtn printerPrinter Features at a glanceFeature Supplies Accessibility1Front view shown with optional 500-sheet paper feeder Walkaround2Back and side view Operating system PCL 5c PCL 6 PS 3 emulation Printer softwareHP Color LaserJet 3600 Series printer drivers Additional drivers Opening the printer drivers Operating System To change the settings for allSoftware for networks To change the productUtilities HP Web JetadminLinux HP Easy Printer Care SoftwareWindows FeaturesOther components and utilities Type Dimensions Weight or thickness Capacity Print-media specificationsSupported media types HP Color LaserJet 3600 and 3800 75 toSupported media sizes Media size Dimensions Weight and thicknessEnww Control panel 1Control panel buttons and lights Control-panel overviewDisplay Control-panel indicator lightsIndicator Off Flashing Enww To use the menus Using the control-panel menusUser Name ALL Private Jobs JOB Name Retrieve Job menuMenu item Value Description Information menu Paper Handling menu Printing sub-menu Configure Device menuPCL Form Length Orientation Symbol SETFont Source Font NumberPrint Quality sub-menu System Setup sub-menu Tray Behavior USE Requested Tray Sleep Delay MinuteManually Feed PromptOptimum SPEED/ENERGY Faster First JAM Recovery AutoUsage Save Energy Display BrightnessSub-menu Resets sub-menuSleep Mode OFF Restore FactorySettings Diagnostics menu Tray Behavior menu options Changing printer control-panel configuration settingsTo set the Use Requested Tray feature To set the PS Defer Media feature To set the Manually Feed Prompt featureTo set the Use Another Tray feature To set the Size/Type Prompt featureTo set the Sleep Delay feature Sleep Delay and Sleep Mode featuresTo set the Duplex Blank Pages feature Personality feature Display Brightness featureTo disable or enable the Sleep Mode feature To set the Display Brightness featureAuto Continue feature Clearable Warnings featureTo set the Clearable Warnings feature To set the Auto Continue featureJam Recovery feature Replace Supplies featureTo set the Replace Supplies feature To set the Jam Recovery featureTo select a language Language featureUsing the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configurationSetting the subnet mask Network configurationSetting an IP address Disabling network protocols optional Setting the default gatewayTo disable DLC/LLC To disable IPX/SPXTo disable AppleTalk HP Jetdirect EIO print servers Enhanced I/O EIO configurationPrinting tasks Controlling print jobs Priority for print settingsSource Type and SizeSettings Gaining access to printer driver settingsPaper that can damage the printer Selecting print mediaPaper to avoid To order HP Color LaserJet printing supplies Configuring size Configuring traysConfiguring type Configuring tray 1 for custom paperUnit of measure Configuring tray 2 or tray 3 for custom paperDimension Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or trayLoading paper into tray Enww To load envelopes into tray Printing envelopes from trayPrinting envelopes Address type Left margin Top margin Printing from tray 2 and trayLoading tray Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Full sensing default Automatic media type sensing auto sense modeTray 1 sensing Expanded sensingTray 2 or tray 3 sensing Transparency only defaultCreating and using quick sets Using features in the Windows printer driverTo create a quick set To use quick setsSetting a custom paper size from the printer driver Using watermarksResizing documents To reduce or enlarge a documentPrinting multiple pages on one sheet of paper Using different paper and printing coversPrinting a blank first Using the HP Digital Imaging Options dialog box Setting the color optionsTo set the color options Opening the HP Digital Imaging Options dialog boxUsing the Services tab Creating and using presets in Mac OS Using features in the Macintosh printer driverTo create a preset To use presetsUsing features in the Macintosh printer driver Transparencies Printing on special mediaGlossy paper Colored paperHeavy paper EnvelopesLabels Recycled paper HP LaserJet Tough paperPreprinted forms and letterhead Automatic 2-sided printing Using 2-sided duplex printingOptions for binding 2-sided printing jobs Control-panel settings for automatic 2-sided printingManual 2-sided printing To turn 2-sided printing on or off from the control panelOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexPrinting a different first Managing special printing situationsPrinting on custom-size media Stopping a print requestManaging special printing situations To delete a stored job Managing stored jobsTo print a stored job Managing memory Enww Managing the printer Description How to print Menu map Press Menu Using printer information pagesConfiguration Supplies statusColor usage log Description How to printSoftware Information location Configuring e-mail alertsEmbedded Web server sections Using the embedded Web serverSettings tab Or Sleep mode onTab or section Information tabOther links Tab or section DescriptionNetworking tab Supported operating systems Using the HP Easy Printer Care SoftwareTo use the HP Easy Printer Care Software HP Easy Printer Care Software sectionsSupport tab Alert Settings windowSupplies Ordering window Device List tabHP Printer Utility features Using the HP Printer Utility for MacintoshOpening the HP Printer Utility To open the HP Printer Utility in Mac OS XIP Settings Enww Color HP ImageREt Using colorMedia selection Color optionsCmyk ink-set emulation PostScript only Printing in four colors CmykSetting description Automatic or manual color adjustmentManaging color Print in GrayscaleRestricting color printing Setting description Setting optionsNeutral Grays Edge ControlEnww Printing color samples Matching colorsSample book color matching Enww Maintenance Managing supplies Approximate print-cartridge replacement intervalsSupplies life Checking the print-cartridge life1Printer display Print-cartridge storageHP print cartridges Print-cartridge authenticationNon-HP print cartridges HP fraud hotline and Web siteChanging print cartridges Supply replacement guidelinesReplacing supplies and parts To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printerEnww Problem solving Factors that affect printer performance Basic troubleshooting checklistMessage type Description Status messages Control-panel message typesControl-panel messages 13.XX.YY JAM Inside Front Door Clear jam then press13.XX.YY JAM Inside TOP Cover Insufficient MemorySerial I/O Buffer Overflow Parallel I/O Buffer OverflowUSB I/O Buffer Overflow BAD Serial TransmissionXxxxx Error ErrorFuser Error XY ErrorXxxx Error Storage Error Settings8X.YYYY EIO Error No SystemDo not Power OFF Cleaning Disk X% CompleteAction not Currently Available On TrayClose TOP Cover and Front Door Code CRC ErrorColor RFU Failed Data ReceivedInstall Fuser Install Color CartridgeInstall Supplies Inflate FailureManually Feed Type Size NON HP Supply InstalledManually Feed Output Stack MEM Test Failure Replace DimmOrder Supplies Order Color CartridgePaper Path JAM Front Door Printing StoppedProcessing Duplex JOB RAM Disk File Operation Failed RAM Disk Device FailureRAM Disk File System is Full RAM Disk is Write ProtectedReplace Supplies Sanitizing Disk X% Complete RFU Load ErrorSize Mismatch in Tray Standard TOP BIN FullTray XX Open or Empty USB Accessory ErrorType Mismatch in Tray USB Storage Device FailureUSB Storage is Write Protected USB Storage File System is FullUSB Storage X Removed USE Tray X Type SizeJams Jam recoveryTo turn off jam recovery Jams Common causes of jams Common causes of jams1 Cause SolutionJam in tray Clearing jamsJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds multiple sheets Cause Solution Paper-handling problemsPrinter feeds incorrect page size Cause Solution Printer pulls from an incorrect tray Cause SolutionMedia does not feed from trays 2 Cause Solution Media does not feed automatically Cause SolutionMedia does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause SolutionCause Solution Output is curled or wrinkled Cause SolutionSee Gaining access to printer driver settings Paper-path-test Troubleshooting-information pagesControl-panel display is blank Cause Solution Printer response problemsControl-panel display is difficult to read Cause Solution Printer is on, but nothing prints Cause SolutionCannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause SolutionEnww Control-panel settings do not work correctly Cause Solution Printer control-panel problemsPrinting black instead of color Cause Solution Color-printing problemsIncorrect hues print Cause Solution Color is missing Cause SolutionClick Settings Printed colors do not match screen colors Cause SolutionIncorrect fonts print Cause Solution Printer output problemsCannot print all characters in a symbol set Cause Solution Text drifts between pages Cause SolutionGuidelines for printing with different fonts Partial printout Cause SolutionPrint job was not sent to the printer Cause Solution Macintosh problemsSolving problems with Mac OS Port Folder Library/Printers/PPDs/Contents/Resources Hardware troubleshootingAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot change system selections Cause Solution Software program problemsCannot select a font from the software Cause Solution Cannot select colors Cause SolutionOverhead transparency defects Print-quality troubleshootingPrint-quality problems associated with media Print-quality-troubleshooting pages Print-quality problems associated with the environmentPrint quality problems associated with jams Calibrating the printer Enww Supplies and accessories Part Part number Type/size Parts and suppliesParts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statementPrint cartridge limited warranty statement On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site serviceTo repack the printer Repacking the printerEnww Product Height Depth Width Weight Printer specificationsPhysical specifications Volt models Electrical specificationsTable C-5Power consumption average, in watts1 Power-consumption specificationsSound pressure level bystander position Declared per ISO Acoustic specificationsSound power level Declared per ISO Environment Recommended Allowed Operating-environment specificationsEnww Regulatory information FCC regulations Environmental product stewardship program Material restrictions PaperHP Color LaserJet 3000 and 3800 Series printers HP Color LaserJet 3600 Series printerFor more information Material Safety Data Sheet Msds Extended warrantyDeclaration of Conformity Declaration of conformity HP Color LaserJet 3000 seriesDeclares, that the product Product Names Canadian DOC regulations Safety statementsLaser safety Luokan 1 laserlaite Laser statement for FinlandEnww Printer memory Working with memoryTo install memory and font DIMMs Installing memory DIMMsInstalling memory DIMMs Enabling memory To enable memory for WindowsTo check Dimm installation Checking Dimm installationEnww Bidirectional communication Two-way data transmission GlossaryEnww Index Symbols/Numerics 2-sided printingMacintosh FCC Enww Page Q5982-90971
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