HP 3800, 3000 manual Cause Solution, Software troubleshooting

Page 181

You are unable to print from a third-party USB card.

Cause	Solution

This error occurs when the software for USB printers is not installed.

When adding a third-party USB card, you might need the Apple USB Adapter Card Support software. The most current version of this software is available from the Apple Web site.

When connected with a USB cable, the printer does not appear in the Print Center or Printer Setup Utility after the driver is selected.

Cause	Solution

This problem is caused by either a software or a hardware component.

Software troubleshooting

●Check that your Macintosh supports USB and has the appropriate USB software from Apple.

●Verify that your Macintosh operating system is Mac OS X V10.1 or later.

Hardware troubleshooting

●Check that the printer is turned on.

●Verify that the USB cable is connected correctly.

●Check that you are using the appropriate high-speed USB cable.

●Ensure that you do not have too many USB devices drawing power from the chain. Disconnect all of the devices from the chain, and connect the cable directly to the USB port on the host computer.

●Check to see if more than two nonpowered USB hubs are connected in a row on the chain. Disconnect all of the devices from the chain and connect the cable directly to the USB port on the host computer.

NOTE The iMac keyboard is a nonpowered USB hub.

ENWW	Macintosh problems 167

Image 181

Contents User Guide Page HP Color LaserJet 3000, 3600, and 3800 Series printers Trademark Credits Copyright and LicenseHP Customer Care Online ServicesHP support and information for Macintosh computers Table of contents Printing tasks ConfigurationPaper to avoid Paper that can damage the printer Managing the printer MaintenanceColor Appendix a Supplies and accessories Problem solvingAppendix B Service and support Appendix D Regulatory information Appendix C Printer specificationsAppendix E Working with memory 207 205Xii Printer basics Guide Description Quick access to printer informationHP Color LaserJet 3000 Series printer Printers at a glanceHP Color LaserJet 3000 printer HP Color LaserJet 3000n Printer 3000dn printer 3000dtn printerHP Color LaserJet 3800 Series printer HP Color LaserJet 3600 Series printerHP Color LaserJet 3800 printer HP Color LaserJet 3800n Printer 3800dn printer 3800dtn printerFeature Features at a glancePrinter Supplies Accessibility1Front view shown with optional 500-sheet paper feeder Walkaround2Back and side view HP Color LaserJet 3600 Series printer drivers Printer softwareOperating system PCL 5c PCL 6 PS 3 emulation Additional drivers Opening the printer drivers Operating System To change the settings for allSoftware for networks To change the productUtilities HP Web JetadminLinux HP Easy Printer Care SoftwareOther components and utilities FeaturesWindows Type Dimensions Weight or thickness Capacity Print-media specificationsSupported media types HP Color LaserJet 3600 and 3800 75 toSupported media sizes Media size Dimensions Weight and thicknessEnww Control panel 1Control panel buttons and lights Control-panel overviewIndicator Off Flashing Control-panel indicator lightsDisplay Enww To use the menus Using the control-panel menusMenu item Value Description Retrieve Job menuUser Name ALL Private Jobs JOB Name Information menu Paper Handling menu Printing sub-menu Configure Device menuPCL Form Length Orientation Symbol SETFont Source Font NumberPrint Quality sub-menu System Setup sub-menu Tray Behavior USE Requested Tray Sleep Delay MinuteManually Feed PromptOptimum SPEED/ENERGY Faster First JAM Recovery AutoUsage Save Energy Display BrightnessSub-menu Resets sub-menuSettings Restore FactorySleep Mode OFF Diagnostics menu To set the Use Requested Tray feature Changing printer control-panel configuration settingsTray Behavior menu options To set the PS Defer Media feature To set the Manually Feed Prompt featureTo set the Use Another Tray feature To set the Size/Type Prompt featureTo set the Duplex Blank Pages feature Sleep Delay and Sleep Mode featuresTo set the Sleep Delay feature Personality feature Display Brightness featureTo disable or enable the Sleep Mode feature To set the Display Brightness featureAuto Continue feature Clearable Warnings featureTo set the Clearable Warnings feature To set the Auto Continue featureJam Recovery feature Replace Supplies featureTo set the Replace Supplies feature To set the Jam Recovery featureTo select a language Language featureUsing the printer control panel in shared environments Enww O configuration Connecting the USB cable USB configurationSetting an IP address Network configurationSetting the subnet mask Disabling network protocols optional Setting the default gatewayTo disable AppleTalk To disable IPX/SPXTo disable DLC/LLC HP Jetdirect EIO print servers Enhanced I/O EIO configurationPrinting tasks Controlling print jobs Priority for print settingsSource Type and SizeSettings Gaining access to printer driver settingsPaper to avoid Selecting print mediaPaper that can damage the printer To order HP Color LaserJet printing supplies Configuring size Configuring traysConfiguring type Configuring tray 1 for custom paperDimension Configuring tray 2 or tray 3 for custom paperUnit of measure Printing from tray 1 multipurpose tray Setting a custom size in tray 2 or trayLoading paper into tray Enww To load envelopes into tray Printing envelopes from trayPrinting envelopes Loading tray Printing from tray 2 and trayAddress type Left margin Top margin Enww Enww Loading tray Enww Slide the tray back into the printer Printing tasks Full sensing default Automatic media type sensing auto sense modeTray 1 sensing Expanded sensingTray 2 or tray 3 sensing Transparency only defaultCreating and using quick sets Using features in the Windows printer driverTo create a quick set To use quick setsSetting a custom paper size from the printer driver Using watermarksResizing documents To reduce or enlarge a documentPrinting a blank first Using different paper and printing coversPrinting multiple pages on one sheet of paper Using the HP Digital Imaging Options dialog box Setting the color optionsTo set the color options Opening the HP Digital Imaging Options dialog boxUsing the Services tab Creating and using presets in Mac OS Using features in the Macintosh printer driverTo create a preset To use presetsUsing features in the Macintosh printer driver Transparencies Printing on special mediaGlossy paper Colored paperLabels EnvelopesHeavy paper Preprinted forms and letterhead HP LaserJet Tough paperRecycled paper Automatic 2-sided printing Using 2-sided duplex printingOptions for binding 2-sided printing jobs Control-panel settings for automatic 2-sided printingManual 2-sided printing To turn 2-sided printing on or off from the control panelOn the Finishing tab, select Print on Both Sides Manually To manually print on two sides duplexPrinting a different first Managing special printing situationsPrinting on custom-size media Stopping a print requestManaging special printing situations To print a stored job Managing stored jobsTo delete a stored job Managing memory Enww Managing the printer Description How to print Menu map Press Menu Using printer information pagesConfiguration Supplies statusColor usage log Description How to printSoftware Information location Configuring e-mail alertsEmbedded Web server sections Using the embedded Web serverSettings tab Or Sleep mode onTab or section Information tabNetworking tab Tab or section DescriptionOther links Supported operating systems Using the HP Easy Printer Care SoftwareTo use the HP Easy Printer Care Software HP Easy Printer Care Software sectionsSupport tab Alert Settings windowSupplies Ordering window Device List tabHP Printer Utility features Using the HP Printer Utility for MacintoshOpening the HP Printer Utility To open the HP Printer Utility in Mac OS XIP Settings Enww Color HP ImageREt Using colorMedia selection Color optionsCmyk ink-set emulation PostScript only Printing in four colors CmykSetting description Automatic or manual color adjustmentManaging color Print in GrayscaleRestricting color printing Setting description Setting optionsNeutral Grays Edge ControlEnww Sample book color matching Matching colorsPrinting color samples Enww Maintenance Managing supplies Approximate print-cartridge replacement intervalsSupplies life Checking the print-cartridge life1Printer display Print-cartridge storageHP print cartridges Print-cartridge authenticationNon-HP print cartridges HP fraud hotline and Web siteReplacing supplies and parts Supply replacement guidelinesChanging print cartridges To change the print cartridge Enww Enww To clean the printer using the printer control panel Cleaning the printerEnww Problem solving Factors that affect printer performance Basic troubleshooting checklistMessage type Description Status messages Control-panel message typesControl-panel messages 13.XX.YY JAM Inside Front Door Clear jam then press13.XX.YY JAM Inside TOP Cover Insufficient MemorySerial I/O Buffer Overflow Parallel I/O Buffer OverflowUSB I/O Buffer Overflow BAD Serial TransmissionXxxxx Error ErrorFuser Error XY ErrorXxxx Error Storage Error Settings8X.YYYY EIO Error No SystemDo not Power OFF Cleaning Disk X% CompleteAction not Currently Available On TrayClose TOP Cover and Front Door Code CRC ErrorColor RFU Failed Data ReceivedInstall Fuser Install Color CartridgeInstall Supplies Inflate FailureManually Feed Type Size NON HP Supply InstalledManually Feed Output Stack MEM Test Failure Replace DimmOrder Supplies Order Color CartridgePaper Path JAM Front Door Printing StoppedProcessing Duplex JOB RAM Disk File Operation Failed RAM Disk Device FailureRAM Disk File System is Full RAM Disk is Write ProtectedReplace Supplies Sanitizing Disk X% Complete RFU Load ErrorSize Mismatch in Tray Standard TOP BIN FullTray XX Open or Empty USB Accessory ErrorType Mismatch in Tray USB Storage Device FailureUSB Storage is Write Protected USB Storage File System is FullUSB Storage X Removed USE Tray X Type SizeTo turn off jam recovery Jam recoveryJams Jams Common causes of jams Common causes of jams1 Cause SolutionJam in tray Clearing jamsJam in tray 2 or tray Enww Jam inside the fuser area top cover Enww Jam inside the front door Enww Jam in the duplex path Enww Enww Printer feeds multiple sheets Cause Solution Paper-handling problemsPrinter feeds incorrect page size Cause Solution Printer pulls from an incorrect tray Cause SolutionMedia does not feed from trays 2 Cause Solution Media does not feed automatically Cause SolutionMedia does not feed from trays 2 Cause Transparencies or glossy paper will not feed Cause SolutionCause Solution Output is curled or wrinkled Cause SolutionSee Gaining access to printer driver settings Paper-path-test Troubleshooting-information pagesControl-panel display is blank Cause Solution Printer response problemsControl-panel display is difficult to read Cause Solution Printer is on, but nothing prints Cause SolutionCannot select the printer from the computer Cause Solution Printer is on but is not receiving data Cause SolutionEnww Control-panel settings do not work correctly Cause Solution Printer control-panel problemsPrinting black instead of color Cause Solution Color-printing problemsIncorrect hues print Cause Solution Color is missing Cause SolutionClick Settings Printed colors do not match screen colors Cause SolutionIncorrect fonts print Cause Solution Printer output problemsCannot print all characters in a symbol set Cause Solution Text drifts between pages Cause SolutionGuidelines for printing with different fonts Partial printout Cause SolutionSolving problems with Mac OS Macintosh problemsPrint job was not sent to the printer Cause Solution Port Folder Library/Printers/PPDs/Contents/Resources Hardware troubleshootingAn EPS file prints with incorrect fonts Cause Software troubleshooting Cannot change system selections Cause Solution Software program problemsCannot select a font from the software Cause Solution Cannot select colors Cause SolutionPrint-quality problems associated with media Print-quality troubleshootingOverhead transparency defects Print quality problems associated with jams Print-quality problems associated with the environmentPrint-quality-troubleshooting pages Calibrating the printer Enww Supplies and accessories Part Part number Type/size Parts and suppliesParts and supplies Ordering by using the embedded Web server Service and support HP Product Duration of Limited Warranty Hewlett-Packard limited warranty statementPrint cartridge limited warranty statement On-site service agreements HP maintenance agreementsExtended warranty Next-day on-site serviceTo repack the printer Repacking the printerEnww Physical specifications Printer specificationsProduct Height Depth Width Weight Volt models Electrical specificationsTable C-5Power consumption average, in watts1 Power-consumption specificationsSound power level Declared per ISO Acoustic specificationsSound pressure level bystander position Declared per ISO Environment Recommended Allowed Operating-environment specificationsEnww Regulatory information FCC regulations Environmental product stewardship program Material restrictions PaperHP Color LaserJet 3000 and 3800 Series printers HP Color LaserJet 3600 Series printerFor more information Material Safety Data Sheet Msds Extended warrantyDeclaration of Conformity Declaration of conformity HP Color LaserJet 3000 seriesDeclares, that the product Product Names Laser safety Safety statementsCanadian DOC regulations Luokan 1 laserlaite Laser statement for FinlandEnww Printer memory Working with memoryTo install memory and font DIMMs Installing memory DIMMsInstalling memory DIMMs Enabling memory To enable memory for WindowsTo check Dimm installation Checking Dimm installationEnww Bidirectional communication Two-way data transmission GlossaryEnww Index Symbols/Numerics 2-sided printingMacintosh FCC Enww Page Q5982-90971

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